Top 100 Outsourced Customer Support Services

CALLINNOV provided call center services for a headset manufacturing company. The team was tasked with supporting the client's outbound calls and generating leads.

"They were reactive in the partnership."

Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.

"They are trustworthy and reliable, and their communication enables great results."

FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

"In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

Triniter BPO provides customer support services for a car wash company. They provide a 24/7 attention plan, and they’re responsible for answering customer questions and scheduling appointments.

"We’re very happy with how Triniter BPO handles our customers."

Gabtech Global LLC provides recruitment and bookkeeping services for a home care agency. They are responsible for job posting, interview and training, and managing the client's transactions via QuickBooks.

"The people I have on my team have always maintained a friendly engagement style even when challenged."

six eleven global services provides BPO services for a logistics and supply chain company. The team is tasked with acquiring the project requirements, employing appropriate agents, and training them.

"Their high quality, professional management, and effective communication were impressive."

morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

"They are very responsible when it comes to deadlines."

Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.

"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."

Canaan Communication & Technologies Sdn Bhd is helping an e-commerce fulfillment company create the best CX for their clients by providing customer service support via email, calls, and chats. 

"They talk value, not price."

FlairsTech provides staff augmentation services to a software company. They've deployed support, development, and project management resources to 4-5 companies that the client manages.

"It is easy to add and remove resources as per the requirement."

Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product. 

"They’re one of the best vendors I’ve ever worked with."

A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

Valoris Center provides call center services for an automobile producer. The team calls potential customers who fill in the contact form on the client's website.

"There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them."

CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. 

“Compared to other vendors in the marketplace, they were by far the best.”

Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate. 

"They understand our business and our goals."

Again Again Agency provides lead generation services via email marketing for a Web3 development consulting company. The team has written an email template, gathered prospects’ contacts, and automated emails.

“They’ve delivered more leads than promised.”

Salesupply provides fulfillment services for an online retailer. The team is responsible for the complete logistics handling of the client's goods, both incoming and outgoing.

"They were always quick on their feet and issues were resolved within hours."

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

BPO Hive LLC located, recruited, and trained talent for a management consulting firm. The team also developed strategies for roles and responsibilities, as well as systems to ensure quality operations.

"I really appreciated their insights."

Remote Team Solutions provides staff augmentation services for a strategic digital agency. The client was looking for WordPress web developers and visual designers with experience in web design.

"They have been wonderful in providing the support we need with recruitment and training."

Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

"The account managers are very cooperative and responsive."

Blue Valley Marketing provided call center services for a consumer services company. The team provided 24/7 support and inbound call center solutions.

"Blue Valley Marketing demonstrated substantial progress and success in key operational metrics."

Specialty Answering Service provides after-hours call center services for an exterior remodeling company. The team is responsible for answering phone calls during non-business hours.

"They were great."

An e-commerce provider hired Call Masters BPO for customer service and back-office operations. Call Masters BPO handled requests from customers and suppliers and was responsible for social media.

“Work with them. They’ll provide you with results and meet all your deadlines.”

Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.

"Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."

LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

"They are receptive to changes and are always looking to improve."

ContactWorks provides call center and customer support services for a premium car rental company. The team receives and responds to customers' calls, chats, and emails and manages ad hoc workflows.

"They care about outcomes and treat our business as their business."

TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

“They’re a leading electronic medical record provider in Canada.”

A streetwear company hired Virtual Gurus to help them set up apps. Specifically, the team set up manufacturing and inventory software for the client. 

"Everything was managed correctly."

TechSpeed Inc was hired by a semiconductor equipment retailer to help them expand their client base. After understanding the client's objectives, the team executed a smooth process to gather the data needed.

"I feel they went above and beyond expectations."