SupportZebra

SupportZebra provided customer service outsourcing for Center, an expense management and corporate card company. The project aimed to create a support structure to handle a high volume of customer queries. SupportZebra was primarily responsible for customer support for the corporate card side of the business, handling phone, chat, and email customer-facing support. The team started with five agents and a team leader, but it has since grown to fifteen agents. The collaboration began in April 2022 and is ongoing, with the client expressing satisfaction with SupportZebra's service.

In another project, SupportZebra provided content moderation services for Linktree, a SaaS company. The team was tasked to review reports and proactively search and remove content that violated the company's community standards. The team started with 13 members and has maintained the same number since. The partnership, which began in July 2021, was deemed successful due to SupportZebra's affordability, employee care, and security measures. The client has invested around $500,000 in the collaboration, which is ongoing.

For an insurance brokerage, SupportZebra provided back-office support. The team managed communication alerts from over 140 insurance companies, assigned each notice or document to the appropriate team member, and updated information within the client's systems. The team also sent emails to clients, including reminders and updates. The team consisted of 12 members. The collaboration, which started in 2016, was successful due to SupportZebra's family-oriented culture and the established relationship between the client's managing partner and SupportZebra's CEO. The engagement is ongoing.