SupportZebra

SupportZebra was contracted by Center, an expense management and corporate card company, to handle a high volume of customer support cases. The company's goal was to deliver a superior customer experience, which necessitated the creation of a structured support system. SupportZebra was brought in as a BPO service provider, assisting primarily with the corporate cards side of the business. They provided customer support via phone, chat, and email. Starting with five agents and a team leader, the team has since grown to 15 agents and a team lead. The collaboration began in April 2022 and continues to date. The client expressed satisfaction with SupportZebra's services, citing their ability to handle high volumes of support cases and their excellent support team.

SupportZebra was hired by Linktree, a SaaS company, to form a content moderation team. The company needed a team to review reports and proactively search and remove content that violated their community standards. The initial team of 13 has remained constant. The partnership, which started in July 2021, continues to this day. Linktree invested around $500,000 in the project. The decision to choose SupportZebra was influenced by their affordability, their commitment to employee welfare, particularly mental health, and their seriousness about security. The client expressed satisfaction with SupportZebra's performance, praising their commitment to employee well-being and their effective content moderation services.