list of the top customer support services

List of Top Customer Support Companies

Need a customer support services partner for your business?

Use our list as your guide to find the best customer support company. 

Your company needs to provide the best possible experience for your customers as possible. It's tough to recognize that you don't have the internal bandwidth to do that – but, if you do, you can ensure that your customer service function is one of your core strengths. 

Review our list of the best customers support agencies to find your ideal partner by reading client feedback, checking notable projects and former clients, and comparing price points.  

  • 1

    Wow24-7

    Wow24-7 is a Kiev, Ukraine-based omni-channel customer outsourcing company founded in 2016. The company employs a team of around 15 that splits its time between voice services and non-voice BPO/back office services.
    Notable Project

    A jewelry company needed help handling all their customer service and sales calls, so Wow24-7 provides constant customer service using an online chat function. They also handle customer service calls and help the client with outbound sales calls.

    "They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting." —Co-Founder, Jewelry Company

    Former Clients
    Studentshare
    App Solutions
    Dixa
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 2

    Flatworld Solutions

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Notable Project

    Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

    "They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

    Former Clients
    Yale School of Management
    The Loomis Company
    Data Infinity
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Princeton , NJ
    5.0
    5.0
    4 Clutch reviews
  • 3

    Go4Customer

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Notable Project

    An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

    "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

    Former Clients
    MSME
    BSNL
    TIMEX
    HudCo
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Noida , India
    5.0
    5.0
    3 Clutch reviews
    Awards

    Rajasthan State Award for Export Excellence (2010-2011)

  • 4

    Global Response

    Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.

    Notable Project

    Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

    "They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

    Former Clients
    Crate&Barrel
    Lacoste
    MoMA
    Anthropologie
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,001 - 10,000 Employees
    place Margate , FL
    4.5
    4.5
    9 Clutch reviews
  • 5

    Abby Connect

    Abby Connect is a virtual receptionist firm in Las Vegas. Established in 2005, the team now has 40+ employees. They provide virtual receptionist and answering services for small businesses and mid-market companies in the financial, legal, and business services industries. 

    Notable Project

    A law firm wanted to have a service to answer the phone when they weren't there and provide great customer service as well. They hired Abby Connect handles phone services and helps the law firm facilitate customer communication. 

    "I appreciate the consistency of their agents. It makes it feel like they’re in the office as opposed to being a call center." – Senior Attorney, Law Firm

    Former Clients
    LUXE International Realty
    Kerfoot Financial Services
    Grant Morris Dodds
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Las Vegas , NV
    4.9
    4.9
    26 Clutch reviews
  • 6

    Invensis

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

    Former Clients
    Groupon
    Sprint
    Web2Carz
    Wyndham
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bangalore , India
    4.8
    4.8
    4 Clutch reviews
  • 7

    VoiceNation

    VoiceNation is a live answering service company based in Buford, Ga. with a second office in Atlanta. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back office services.

    Notable Project

    A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

    " When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

    Former Clients
    McDonald's
    Rolls Royce
    Dell
    Dunkin Donuts
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Buford , GA
    4.4
    4.4
    35 Clutch reviews
  • 8

    Cyfuture BPO

    Cyfuture BPO is a business process outsourcing unit based in Houston, with offices in Tiverton, UK and India. Founded in 2004, Cyfuture BPO's team of 16 provides non-voice BPO/back office services, voice services, and HR consulting/outsourcing.

    Notable Project

    Cyfuture BPO was hired by an IT firm to supply data entry capabilities, which is able to be especially efficient because Cyfuture BPO has extensive knowledge of the client's back servers.

    "I have never had one issue. The prices are great and there is never a bad thing to be said about what they do and what they offer...Cyfuture is the best at what they do." — Manager, IT Firm

    Former Clients
    Facebook
    Unicef
    Tata
    Bharat Petroleum
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Houston , TX
    5.0
    5.0
    3 Clutch reviews
  • 9

    SunTec India

    SunTec India is a multi-process IT outsourcing company based in New Delhi, India with an additional office in Laguna Beach, Calif. Founded in 1999, SunTec India boasts a team of over 968 employees who provide non-voice BPO/back office services and voice/call center services.

    Notable Project

    SunTec India answered phones, offered filing services, and provided general paperwork help for an IT firm. Thanks to SunTec's efficient work, the client saves about $1500 monthly.

    "It’s easier to get things done for the day when using [their] service." — Customer Service Manager, IT Company

    Former Clients
    Nielsen
    Bose
    Honda
    Pepsico
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place New Delhi , India
    4.5
    4.5
    1 Clutch review
  • 10

    AdvancedMD

    AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.

    Notable Project

    AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

    "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

    Former Clients
    Lineagen
    Center for Balanced Health
    Greenhill Family Clinic
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place South Jordan , UT
    5.0
    5.0
    1 Clutch review
  • 11

    GCS

    GCS is a multi-channel contact center solutions provider based in Salisbury, N.C., with offices in New York, Boston, and the Philippines. Founded in 2001, GCS' team of 271 employees provides voice services, non-voice BPO/back office services, transcription, and HR consulting/outsourcing capabilities.

    Notable Project

    GCS was hired by an energy company to assist with security analysis of the client's database servers, allowing the client to securely implement its beta security strategy without having to worry about the infrastructure of security monitoring. GCS' work saves the client around 1048 employee hours a week, which comes about to around $10,000 per month.

    "The data security and communications outside of my internal database was and is very excellent." – C-Level IT Executive, Energy Company

    Former Clients
    Bank of America
    AOL
    Verizon
    JCPenney
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Salisbury , NC
    4.8
    4.8
    3 Clutch reviews
  • 12

    The Contact Company

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform  

    Former Clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    at800
    Typhoo Tea
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,001 - 10,000 Employees
    place Birkenhead , United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 13

    SupportYourApp

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

    Former Clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 14

    Ameridial

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Notable Project

    Ameridial managed a data modeling company inbound and outbound calling, web chat, and IVR hosting needs. They provided these services between 8 am – 11 pm.

    "The company has seen higher Net Promoter Scores each year since our partnership with Ameridial." – Outreach, Data Modeling Company

    Former Clients
    Flexigroup
    Monat
    Samsung
    KFC
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place North Canton , OH
    5.0
    5.0
    2 Clutch reviews
  • 15

    PCN - Professional Communications Network

    PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients. 

    Notable Project

    A one-person online marketing company needed somebody to help manage their phone calls. Professional Communications Network now handles screening, answering, and forwarding of calls for the company. The client has noticed how much his clients like Professional Communications Network answering services.

    "They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about. I don’t get a lot of calls, but they take really good care of the ones I do get." —Owner, Online Marketing Company

    Former Clients
    UCLA Medical Group
    Loma Linda University
    Raincross Medical Group
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Riverside , CA
    5.0
    5.0
    2 Clutch reviews
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  • 16

    Trupp Global

    Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

    Notable Project

    Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

    "[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Bengaluru , India
    5.0
    5.0
    3 Clutch reviews
  • 17

    AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former Clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Portland , OR
    4.5
    4.5
    29 Clutch reviews
  • 18

    Xact Telesolutions

    Xact Telesolutions is a contact center solutions provider from Lake Mary, Fla. Since 1998, their team of 37 has provided voice services to their clients in a variety of industries.

    Notable Project

    Xact provided full-service triage support for a public university. The client received a lot of applications and didn’t have the internal resources to handle all of the customer service calls. The Xact team consolidated 70 call sites into one and fielded thousands of calls.

    "Xact Telesolutions mirrored our customer service practices so well that the students never knew they were being forwarded to a call center. As a result, we were able to devote more resources to second- and third-tier calls, which enhanced the overall quality of our service levels." — Vice Chancellor, Public University

    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Unity , ME
    4.8
    4.8
    9 Clutch reviews
  • 19

    Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former Clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Washington , DC
    4.5
    4.5
    26 Clutch reviews
  • 20

    OnBrand24

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

    Former Clients
    Southwest Indian Foundation
    Alpha Software
    Enservio
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place Beverly , MA
    4.6
    4.6
    4 Clutch reviews
  • 21

    Direct Answer Inc.

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

    "Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Oxon Hill , MD
    4.8
    4.8
    6 Clutch reviews
  • 22

    American Customer Care

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bristol , CT
    4.6
    4.6
    10 Clutch reviews
  • 23

    MAP Communications

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

    Former Clients
    Senior Helpers
    Towne Center Realty
    University of Pennsylvania
    West Management
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Chesapeake , VA
    4.5
    4.5
    13 Clutch reviews
  • 24

    IQ BackOffice

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

    Former Clients
    Continental Intermodal Group
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place El Segundo , CA
    5.0
    5.0
    2 Clutch reviews
  • 25

    A1 Call Center

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

    Notable Project

    A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

    "It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

    Former Clients
    BetterU
    BIBA
    Network 18
    MMI Online
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Noida , India
    4.8
    4.8
    3 Clutch reviews
  • 26

    Sound Telecom

    Sound Telecom is an answering services provider based in Spokane, Wash., with a team of 25. Founded in 1986, the team provides voice and transcription services for clients in a variety of industry.

    Notable Project

    Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

    “They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

    Former Clients
    Boeing
    Microsoft
    Starbucks
    iFly
    Charles River
    Pivot Data Centres
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Spokane , WA
    4.2
    4.2
    19 Clutch reviews
  • 27

    Optimum Source, Inc.

    Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

    Notable Project

    Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

    "The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

    Former Clients
    ASX
    FTSE
    Nasdaq
    Fortune 500
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Pasig , Philippines
    3.9
    3.9
    4 Clutch reviews
  • 28

    Worldwide101

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

    Former Clients
    Epicom Inc.
    CorgiBytes
    Nerd Marketing
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Northants , United Kingdom
    4.5
    4.5
    1 Clutch review
  • 29

    StatesideBPO

    Focused on industries like consumer products, non-profit, retail, and telecommunications, StatesideBPO employees around 70 people. The Fort Myers, Fla.-based team provides contact center services nationwide. 

    Notable Project

    StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

    "So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Fort Myers , FL
    5.0
    5.0
    4 Clutch reviews
  • 30

    TeleContact

    TeleContact is an outsourced telemarketing solutions company headquartered in Riverbank, Calif. with another office in Modesto, Calif. The company was founded in 1994 and now employs a team of around 50 that is entirely dedicated to voice services.

    Notable Project

    A manufacturing company wanted to expand their customer base to a wider audience. TeleContact executed a calling strategy designed to reach a specific audience. They are still partnering with the manufacturer and have increased their revenue.  

    "Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders...I highly recommend them." —Manager, Manufacturing Company

    Former Clients
    Wells Fargo
    AT&T
    Allstate
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Riverbank , CA
    4.6
    4.6
    4 Clutch reviews
  • 31

    Quality Contact Solutions

    Quality Contact Solutions is a call center solutions provider based in Aurora, Neb. that was established in 2007. Their team of more than 25 employees offers B2B telemarketing sales, B2C outsourced calls, QA, and call consulting.

    Notable Project

    Quality Contact Solutions provided outbound and inbound sales services for a financial firm to improve their leads. Their team developed new business connections by setting up appointments and providing market support. Their work increased leads by 20%.

    "We have heard great feedback from many of our customers stating that they love calling with questions because all of their questions are answered professionally." – Marketing Manager, Financial Firm

    Former Clients
    Allstate
    Direct Marketing Association
    SHRM
    Black Hills Energy
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Aurora , NE
    4.6
    4.6
    7 Clutch reviews
    Awards

    BBB Accredited Business (A+), PACE Accredited SRO Auditor

  • 32

    Evoice

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

    Former Clients
    Fire Recovery USA
    Moisture Jamzz
    Hollywood Academy of Music
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Dublin 17 , Ireland
    4.5
    4.5
    27 Clutch reviews
  • 33

    Srisys Inc

    Founded in 2001, Srisys Inc is an IT consulting and software development firm. Srisys Inc’s 65 employees can be found in its West Chester, Ohio headquarters or its additional offices in Cincinnati, Ohio and India. Srisys Inc provides voice/call center services, BPO and back office services, and HR consulting and outsourcing to the government and consumer and financial services companies.  

    Notable Project

    Srisys Inc worked with a healthcare company to implement a back office, data entry service. The service allows the company's medical professionals to spend more time focusing on their duties, rather than worrying about patient files.

    “Their [Srisys Inc’s] customer service is a huge strength of theirs. It is number one.” — Employee, Healthcare Company

    Former Clients
    Cincinnati Parks
    Defense Finance and Accounting Service
    Elegant Nail & Beauty Supply
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place West Chester , OH
    4.2
    4.2
    3 Clutch reviews
  • 34

    Talk2Rep

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

    Former Clients
    Rosetta Stone
    Bayer
    Casio
    AT&T
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Lauderdale , FL
    4.0
    4.0
    6 Clutch reviews
    Awards

    CIM Magazine Silver Quality Award, Customer Interaction Solutions Rising Star Award (2013)

  • 35

    AnswerFirst

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

    Former Clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Adacel
    Disaster One
    Holster
    Arnima
    Jelecos
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Tampa , FL
    4.2
    4.2
    24 Clutch reviews
  • 36

    Open Access BPO

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Makati , Philippines
    5.0
    5.0
    1 Clutch review
  • 37

    DialAmerica

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Notable Project

    DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

    "Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

    Former Clients
    TIME Magazine
    GE Capital Bank
    Special Olympics
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Mahwah , NJ
    4.5
    4.5
    15 Clutch reviews
  • 38

    Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Charleston , SC
    4.6
    4.6
    6 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

  • 39

    ValueLabs

    ValueLabs is a global business technology services and solutions provider based in Hyderabad, India with over 25 offices worldwide in the US, Europe, and Asia. Founded in 1997, ValueLabs' team of over 5,000 employees provides non-voice BPO/back office services and voice/call center capabilities.

    Notable Project

    ValueLabs works with a business services company to assist with medical and claims processing services and allow the client's staff to prioritize customer relations. ValueLabs is large and flexible enough to help with whatever needs the client has, to the point that the client cannot find any room for improvement.

    "They are the best there is for this work." – Senior Finance Manager, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Hyderabad , India
    4.3
    4.3
    3 Clutch reviews
    Awards

    New Media Awards Best in Industry (2014), Deloitte Technology Fast 500 Asia Pacific Award (2014), CFI.co Awards Most Innovative IT Solutions Partner–India (2018)

  • 40

    SourceHOV

    SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

    Notable Project

    SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

    "Communication is their strong suit." —Finance Manager, Business Services Company

    Former Clients
    Albany Medical Center
    Healthnet PDM and Capitation
    Concentra
    Catholic Diocese of Austin
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Irving , TX
    4.5
    4.5
    1 Clutch review
  • 41

    Staff Outsourcing Solutions

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Cebu , Philippines
    5.0
    5.0
    1 Clutch review
    Awards

    Fortune 500 Company

  • 42

    Direct Outbound

    Direct Outbound is a business-process outsourcing firm based in Greenville, South Carolina, that was established in 2012. Their team of more than 200 employees offers call-answering services, switchboard services, logistics, fulfillment support, and customer service.
    Notable Project

    Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

    "They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

    Former Clients
    Trailside Supply
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Greenville , SC
    4.5
    4.5
    7 Clutch reviews
  • 43

    Fusion BPO Services

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Montreal , Canada
    4.4
    4.4
    6 Clutch reviews
    Awards

    Consumer Magazine MVP Quality Award - Bronze (2016)

  • 44

    EXL

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place New York , NY
    3.8
    3.8
    4 Clutch reviews
  • 45

    The Connection

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Burnsville , MN
    4.5
    4.5
    2 Clutch reviews
  • 46

    Insurance Support World

    Based in Victorville, Calif., Insurance Support World is a global provider of back office services. Their small team of 3 has been providing non-voice BPO/back office services and voice services to clients in various industries since 2009. 

    Notable Project

    An automotive company hired Insurance Support World for claims processing. Their work has been effective, has reduced work for their employees, and has helped with client queries. The client feels that Insurance Support World is completely professional.

    "Effective and fast business management always present in a remarkable way. This is the main benefit is offered with Insurance Support World." – Manager, Automotive Company

    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place S.A.S Nagar , India
    4.5
    4.5
    2 Clutch reviews
  • 47

    Call Center Pros

    Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

    Notable Project

    Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

    "We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Hollywood , FL
    4.5
    4.5
    4 Clutch reviews
  • 48

    Answer America

    Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.
    Notable Project

    Answer America provides outbound lead generation over the phone for a hospitality firm. The client wanted to reach a specific potential client base with voice calls and found their pricing attractive. Their agents perform over 50 outbound calls a day with a consistent performance in terms of conversion.

    "We are very pleased with the services we receive. It has increased our sales and generated an increase of 37% in business revenue. They also help keep our customer demands and needs relevant to us at all times." — HR Executive, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Willow Grove , PA
    4.4
    4.4
    6 Clutch reviews
  • 49

    Acquire BPO

    Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.

    Notable Project

    Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

    "[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

    Former Clients
    Flexigroup
    Monat
    Samsung
    KFC
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Melbourne , Australia
    4.6
    4.6
    4 Clutch reviews
    Awards

    Stevie Awards Silver (2017), SSON Excellence Awards

  • 50

    Perfect Data Entry

    Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

    Notable Project

    Perfect Data Entry provided database management and development for a firm in the automotive industry. The client needed consistent daily support for a short-term project, but wanted to avoid the complications of working with and training temporary employees for data entry. Perfect Data Entry's team was able to complete the project in less time than a full-time employee, saving over $3,000 on various in-house expenses.

    "I think it has worked well for our company. We have saved a lot of money rather than hiring one employee to come in a few hours a week. We are able to turn our work into them and get the work completed without having to onboard an employee." — Customer Service Manager, Automotive Firm

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Sarasota , FL
    4.8
    4.8
    4 Clutch reviews
  • 51

    Arise

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Miramar , FL
    Awards

    Gold Stevie Award (2018), Silver B2B Stevie Award (2017), IT International Business Executive of the Year (2017), USA Industry Champion - Contact Center World (2016)

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