Top 100 Outsourced Customer Support Services

Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

"Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

Unity Communications provided customer service support for a wireless company. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Since working with Unity Communications, business has gone more smoothly for the client, and the client wants to continue its partnership with the company. 

“They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them.” — Manager, Telecom Management Company
 

SunTec India answered phones, offered filing services, and provided general paperwork help for an IT firm. Thanks to SunTec's efficient work, the client saves about $1500 monthly.

"It’s easier to get things done for the day when using [their] service." — Customer Service Manager, IT Company

Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

"They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

Ansafone provided customer service representatives for a government subcontractor. The client was happy with the quality of service they provided. 

"Their agents were always able to accommodate our requests, despite dealing with a rapidly changing environment." – Project Manager, Emergency Service Company

An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

"I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

"Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

An online sales platform hired Triniter to provide email and chat customer support services. Despite a challenging start, Triniter provided services that met all expectations.

"They were really approachable, flexible, and added a lot of value to us." - COO, Online Sales Platform

Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

GCS Agents provided security consulting and analytics for an energy company's database servers. As a result, the client's security services and communication vastly improved, reducing its hours and money spent on the task.  

"The data security and communications outside of my internal database was and is very excellent. I would love to give their name but I don't do that for security reasons." – IT Executive, Energy Company

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
 

An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

"They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

Enshored was hired by a consumer electronics company to assist in customer support as well as technical and sales support. The engagement is still ongoing and their satisfaction ratings from customers have improved over the years.

"I think their longevity is amazing. I've worked with call centers before, and all of a sudden, your team turns-over every three months; then you need to train everyone again and the quality goes down. At Enshored, they treat their employees well." - Head of Customer Service, Consumer Electronics Company

A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

"Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

"Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

“They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

"They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

"[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

Octopus Tech Solutions developed a powerful BPO services solution for their e-commerce client, freeing them up to focus on expanding their brand. They designed a fully tailored voice package based on their client’s needs, garnering positive reviews as a result.

"Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future." – Project Manager, E-Commerce Company

Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

“They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
 

Srisys Inc worked with a healthcare company to implement a back office, data entry service. The service allows the company's medical professionals to spend more time focusing on their duties, rather than worrying about patient files.

“Their [Srisys Inc’s] customer service is a huge strength of theirs. It is number one.” — Employee, Healthcare Company

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

"Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

A business dev agency hired Clario Tech DMCC to provide for their clients 24/7 customer and product support. Clario also provided sales operation outsource and QA support. In addition, Clario also designed a sales business model for these clients to support and exceed business goals. Because of this engagement, the agency enabled the clients to exceed profit targets by 27%.

"High quality of the service and performance results. Continuously growing expertise of Clario Tech DMCC helped us grow all 3 businesses." - Business Consultant & Business Dev Manager, Business Dev Agency