Top 100 Outsourced Customer Support Services
May 2023Looking for a top customer support service provider?
Providing stellar customer support to your patrons helps build brand loyalty and relationships. The better you support and help with their concerns, the more you show them how much you care for them. Customer support service is a must for every business, not just retailers.
The Manifest has prepared a shortlist of the leading customer support service providers to help you match with the ideal partner. Take a moment to read through their client testimonials, profiles, and case studies to see if they fit the bill.
List of the Best Customer Support Companies
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1
- $50,000+
- 250 - 999 employees
- Fort Lauderdale, FL
APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.
Industries
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APEX Call Centers works as the customer service center of a media company. Their team has been in charge of transitioning from the previous provider, developing scripts, handling calls, and making appointments.
“APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”
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2
- $5,000+
- 1,000 - 9,999 employees
- Lexington, KY
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.
Clients
- DoorDash
- Headspace
- Jam City
- Bittrex
Industries
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An IoT company hired Helpware to handle their video labeling efforts.
“Helpware excels at project management.”
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3
- $1,000+
- 250 - 999 employees
- Gilbert, AZ
Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
Clients
- ATT
- RingCentral
- Wireless Watchdogs
- MSP's
Industries
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An online medical supplies retailer has engaged with Unity Communications for BPO services. They handle incoming orders process, prescriptions evaluation, pending orders follow-ups, and email management.
"The talent they bring is unmatched."
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4
- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Clients
- Sofina Foods Inc.
Industries
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SureCall provides call support and BPO services for a hockey organization. The team resolves technical support tickets for an outdated registration database, tackling emails and answering hotline calls, too.
“They’re invested in this process and have shown great care in providing both quality work and continuous improvement.”
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5
- $10,000+
- 10,000+ employees
- Kolkata, India
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Clients
- PAYTM
- TATA
- SNAPDEAL
- RELIANCE JIO
Industries
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Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.
"Fusion has always exceeded our expectations."
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6
- $1,000+
- 250 - 999 employees
- Warszawa, Poland
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
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A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German.
"We are extremely satisfied with Simply Contact's services."
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7
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.
Clients
- KlimaTek
- Korrieri
Industries
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Dalerio Consulting provided organic SEO, PPC management, and call center services to an HVAC company.
"They were reliable and good communicators."
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8
- $1,000+
- 250 - 999 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
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An executive assistant from Prialto supports a strategy consultancy, helping them manage their complex schedules and various communication channels. The package includes 55 hours of support each month.
"My stress level is significantly reduced."
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9
- $1,000+
- 10 - 49 employees
- Rancho Cucamonga, CA
HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.
Clients
- HealthyStuff.com
- PrivateTunnel.com
- Bitcoin-Babe.com
- ProxyFish.com
Industries
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HiredSupport provides online chat support for a marketing business. Since completing in-depth training, they've provided order support to customers through the client's internal dashboard.
"If there is something that the agents don’t understand, then they will get in touch directly."
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10
- $1,000+
- 10 - 49 employees
- Manila, Philippines
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
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Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.
"Their team quickly understood how our platform worked and now deliver great customer service all around."
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11
- $1,000+
- 50 - 249 employees
- New York, NY
CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.
Clients
- WebFX
- Pfizer
- Allstate
- Asurea
Industries
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CrewBloom augmented a customer service team for a SaaS marketing company. They also managed and supported the client's troubleshoot queue.
"They're not just a vendor—they're like an extension of our business, and they're great coworkers to have!"
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12
- $1,000+
- 250 - 999 employees
- Angeles, Philippines
Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.
Industries
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Connext has been hired by an expense management software company for recruitment services. They help the client expand their global presence by bringing in new talents and providing post-hire support.
"Connext has truly listened to our needs."
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13
- $1,000+
- 50 - 249 employees
- Sugar Land, TX
IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.
Clients
- TravelWifi
- PatPat
- SMM Global
- Dallas Maids
Industries
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IdeasUnlimited provided sales support for an auto parts manufacturer. The team was responsible for talking to potential customers on the phone and conducting sales calls.
"They not only completed their tasks but also contributed to the overall success of our company."
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14
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.
Clients
- Alima Technologies
- Intrepid Advisors
- LexisNexis
- LiQWID
Industries
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A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program.
"Callbox is an experienced demand generation company."
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15
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
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SupportYourApp provides ongoing customer support for an e-commerce company. The team is responsible for external support to the client's customers via chat, email, and phone in two languages.
"They are always very responsive and ready to help."
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16
- $1,000+
- 250 - 999 employees
- Orlando, FL
XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
Clients
- Culinary Institute of America
Industries
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After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals.
"I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers."
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17
- $1,000+
- 1,000 - 9,999 employees
- Hollywood, FL
Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.
Clients
- Amazon
- Aavgo
- TheDreamzTeam
- Managed IT Solutions
Industries
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Remote CoWorker provides outsourcing services for a financial services company. They have searched for qualified candidates to build, update, and promote websites and rewrite content.
"Their technical skill level and communication are excellent."
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18
- $1,000+
- 50 - 249 employees
- Afton, WY
Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.
Clients
- The App Solutions
- Gita Jewelry
- StudentShare
Industries
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WOW24-7 provides after-hours phone and online support for a monitoring device manufacturer. They also offer technical assistance and augment the internal team's staff during business hours.
"We are impressed by how much their staff cares about making a difference with their work."
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19
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.
Clients
- Uber
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Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.
"Together, we built a sustainable and efficient lead management process."
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20
- $1,000+
- 250 - 999 employees
- Amsterdam, Netherlands
Launched in 2015, Pexly is a back office outsourcing company. The company specializes in back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team. The company is in Amsterdam, Netherlands.
Industries
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Pexly provides call center services for a wizard-themed bar. The team handles inbound emails and calls for the client. They've also helped the client set up, hire, and train their own customer support team.
"I was impressed by their flexibility and ability to deal with the structure of our multiple venues."
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21
- Undisclosed
- 1,000 - 9,999 employees
- Boise, ID
PartnerHero is a customer service outsourcing company launched in 2014. The large team focuses on customer service outsourcing, back office outsourcing, call center services, and finance & accounting outsourcing (FAO). The agency is located in Boise, Idaho.
Industries
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PartnerHero provides BPO services for a fintech company. They work remotely using the client’s Salesforce and phone systems. They’ve also handled all the hiring and training processes for the agents.
“We’ve done several programs with them; they’re our partner for all our outsourcing needs.”
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22
- Undisclosed
- 250 - 999 employees
- Duluth, GA
Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.
Clients
- Eagle Bioscience
- BMW
- The Federal Saving Bank
- Keller Williams
Industries
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A kickboxing fitness facility engages Moneypenny to provide answering services. In addition to answering phone calls, the team records and forwards messages for the client to later address.
"They’re friendly, timely, and receptive to my requests."
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23
- $10,000+
- 1,000 - 9,999 employees
- Cambridge, MA
Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.
Clients
- Ministry of Supply
- Public Rec
- BloomNation
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Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.
“Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”
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24
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Wing Assistant, a back office outsourcing company, was established in 2018. Their midsize team is located in Berkeley, California. Their services include back office outsourcing, customer service outsourcing, sales outsourcing, call center services, and more.
Industries
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Luminary Leaders hired Wing Assistant for a variety of tasks including research, preparing spreadsheets, graphic design, outbound emails and follow-up, appointment scheduling, and website maintenance.
"I love working with Wing and plan to have a long-term working relationship."
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25
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
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An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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26
- $1,000+
- 1,000 - 9,999 employees
- Long Beach, CA
Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.
Clients
- LevelUp
- Rocksbox
- Peloton
- Paddle.com
Industries
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Enshored provides task automation services and data scraping services for a fintech company. Their work involves 12–15 ongoing projects and several one-off projects, which include backend automation tasks.
“Enshored's communication style and capabilities are top-notch.”
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27
- $10,000+
- 250 - 999 employees
- Kuala Lumpur, Malaysia
SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.
Clients
- Telco
- Media Broadcast
- Insurance
- Energy
Industries
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SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team.
“We ask them to mitigate challenges, and they respond well to that.”
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28
- $5,000+
- 250 - 999 employees
- Kyiv, Ukraine
Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients.
Clients
- eKomi Ltd
- OneLook
- NectarDesk
Industries
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LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product.
"The project has been very successful — LimTC truly feels like an extension of our company."
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29
- Undisclosed
- 10 - 49 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Industries
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Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.
"We have a great relationship with them and we love their service."
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30
- $1,000+
- 250 - 999 employees
- London , United Kingdom
Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies.
Clients
- BACK MARKET, Inc.
- Appen
- Xerox
- University of Geneva
Industries
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Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.
"The quality of services experienced by users has increased."
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