Alpha Assistant

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Alpha Assistant, a small non-voice bpo/back office services and telephone answering service, is located in Fort Worth, Texas. The team focuses on non-voice bpo/back office services and voice services.

Client Insights

Industry Expertise

Business services

10%

Medical

10%

Real estate

10%

Advertising & marketing

5%

Automotive

5%

Consumer products & services

5%

Dental

5%

Financial services

5%

Hospitality & leisure

5%

Client Size Distribution

Small Business (<$10M) 35%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 25%

Common Project Size

$10K-$49K 7 projects

<$10K 4 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.6
11 Reviews

Alpha Assistant was hired by Custodia Bank to streamline their hiring process and support business growth. The bank's CEO found Alpha Assistant through a referral and chose them due to their high ratings and affordable pricing. Alpha Assistant provided a team of 2-5 employees to assist with recruitment, enabling the bank to scale economically. They successfully sourced high-caliber candidates, helping the bank manage growth expenses effectively. The bank was pleased with the quality of candidates and the cost-efficiency of the recruitment process.

The co-founder of Waterboy, a hydration company, enlisted the services of Alpha Assistant to manage their call center and customer support services. Alpha Assistant was found through an online search and was chosen due to their great cultural fit, good value for cost, and aligned company values. The team from Alpha Assistant was responsible for receiving and responding to customer calls, chats, and emails, providing customer support for booking and reservation changes, and managing ad hoc workflows. The co-founder was satisfied with Alpha Assistant's services and chose to renew their contract annually.

InvestiFi, an investment company, hired Alpha Assistant to enhance their email and social media marketing as part of a rebranding campaign. The company aimed to shift from traditional in-store distribution to e-commerce-based retail. Alpha Assistant was found through an online search and was chosen due to their great cultural fit and aligned company values. The team from Alpha Assistant designed and implemented the company's email and social media marketing plans. They provided constructive criticism and useful recommendations throughout the campaign's development, ensuring that InvestiFi was always informed about the campaign's progress. The company was pleased with the results of the rebranding campaign.

Timeliness

4.6

Service Excellence

4.6

Value

4.6

Would Recommend

4.6

Awards

128687

2024

128691

2024

128747

2024

128766

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128775

2024