Top 100 Outsourced Customer Support Services

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

Easybee Answering Services provided 24-hour call center services for a law firm. 

"They provided 24/7 receptionist services."

OverDrive Services provided accounting services, cost codes, vendor management, bookkeeping, construction estimation, and project management.

"Truly a professional team that exceeded our expectations!"

Designveloper provided frontend development to help an online marketplace launch their new website. A team of two utilized Vue.js to design a streamlined, functional interface.

"We appreciated their fantastic work ethic."

IntelligentBee developed web and mobile apps from the ground up. They added features per-request, performed QA, and deployed the solutions on servers.

"They came proactively with solutions for our ideas, based on their experience in working with SaaS applications."

Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

"Their team is experienced and has well-established processes."

The Contact Company provides call center services for a specialized online retailer.

"Their team is committed to transparency and finding ways to address any obstacle that we meet."

A consulting company hired Conversational to provide answering services. They help the client have a professional and safe first encounter when potential customers reach out to them to inquire about their work.

"We haven’t had a single complaint from our clients."

Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support.

"We've been pleased with how easy the whole process has been with them."

Tasks Expert- A Virtual Assistant Company provides accounting, bookkeeping, and tax services for a bookkeeping company. They give weekly reports on the client's profit margin, income statement, and cash flow.

"I was blown away by their financial expertise."

A software company hired TransForm Solutions for contact selection support. They’re tasked with selecting 100 contacts daily from the selected companies to support business partners. 

"The team's consistency is impressive."

BonBon Strategic offered a wide range of digital marketing services for a couples therapy platform. They rebranded their website, launched campaigns, set up email automation, and spearheaded management tasks.

"I appreciated the team's interest and energy in pursuing solutions for our creative dilemmas."

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

"It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

Noon Dalton provides SEO services for an SEO agency. The team conducts website optimization efforts to help the client improve their search visibility and online presence. 

"Noon Dalton is great at carrying out tasks and getting things done with speed."

Pharmbills provides ongoing financial services for a nursing home operations firm to manage billing and payables for the client's specific buildings.

"They were excellent from a project management standpoint."

Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game.

"We really appreciate how flexible everything is, depending on our needs."

Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

"We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

"They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

TMP Direct provides ongoing call center services for a telecommunications company. They're in charge of answering and managing calls from customers.

"We've been impressed with their highly professional attitude."

Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

"Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

A financial lending company hired Lambent Consulting for business services. The team helped the company set up the business from Mexico to the Philippines, including the credit model, sales process, and more.

"Lambent Consulting was on a whole different level and was a major value add to our work."

Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.

"They work with you as if they are a partner or an extension of the company."

A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

"Their customer service is #1!"

CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

"Most emails were ignored."

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

"They are essential to our business." — Marketing Associate, Business Services Firm

Technosys IT Management Pvt. Ltd. offered customer support, including a chat service. This involved connecting customers with doctors, explaining health concepts, and booking appointments.

"I was impressed by their problem-solving techniques, helpful nature, customer services, and effectiveness."

Gold Cross Answering Service provides an automotive repair shop with tow truck dispatching services around the clock. They ensure that trucks are sent to the correct locations within 20 minutes.

“When requirements change, they’re quick to adapt to them.”

ZRAFTED provided BPO services for a wealth management company. They were tasked with hiring source leads and complying contact details onto an excel sheet and shortlisted them for further lead generation.

"The team's level of communication and the way they were always ready to cooperate with you were impressive."