Moneypenny

Moneypenny was hired by DrugTestingAce.com to provide call center services. The main goal of the project was to efficiently sort and distribute leads to the appropriate personnel while discarding irrelevant calls. Moneypenny was selected for their competitive plan and flexibility. The project involved answering calls and sorting leads, with a team that included a main contact and others to cover different time zones.

The HELP Initiative, Inc., a nonprofit organization, engaged Moneypenny for their call center services to manage a high volume of inbound calls. Moneypenny acted as the contact center for several of the organization's programs, collecting caller information and forwarding it via email for follow-up. The team comprised four receptionists from Moneypenny. The organization spends approximately $300 per month on Moneypenny's services, totaling around $5,700 since the start of their partnership in October 2020.

SimpleCater, a corporate catering concierge service, sought Moneypenny's answering services to ensure their customers received immediate, personalized attention. Moneypenny provided a dedicated team and account manager to understand SimpleCater's business and respond to calls effectively without a script. This natural approach to customer service was a key differentiator for SimpleCater in choosing Moneypenny. The company spends around $330 per month, or approximately $4,200 per year, on Moneypenny's services, and the partnership has been ongoing for about three years.