RIOT Enterprise
visit site- $1,000+
- 10 - 49 employees
- Gurugram, India
RIOT Enterprise is a customer service outsourcing company launched in 2017. The small Gurugram, India-based team focuses on customer service outsourcing and call center services.
Client Insights
Industry Expertise
50%
15%
10%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 45%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
RIOT Enterprise completed a project for Sensibo, a company focused on indoor climate and air quality solutions. Sensibo hired RIOT to provide customer and technical support, as well as handle pre-sales inquiries. RIOT offered support 44 hours over 6 days a week, responding to incoming emails, chats, App Store and Google Play inquiries, and social messages on various platforms. Sensibo's Head of Customer Experience worked closely with a team lead from RIOT, who managed a team of 5-7 agents. The collaboration was successful, and Sensibo was pleased with RIOT's performance.
In another project, RIOT Enterprise worked with an e-commerce company specializing in minimalist home decor and lifestyle products. The company hired RIOT for customer service, internal process development, supplier relations, product mapping, order processing, data entry, and general admin tasks. The RIOT team was responsible for daily customer relationship activities, supplier communication, and order processing. They also generated bi-weekly customer service reports and performed administrative tasks such as data entry and product page modifications. The founder of the e-commerce company worked primarily with Dee, the manager at RIOT, who efficiently managed her team to decrease risk for her clients. The project was successful, with the e-commerce company expressing satisfaction with RIOT's services.