RIOT Enterprise
visit site- $1,000+
- 10 - 49 employees
- Gurugram, India
RIOT Enterprise is a customer service outsourcing company launched in 2017. The small Gurugram, India-based team focuses on customer service outsourcing and call center services.
Client Insights
Industry Expertise
50%
15%
10%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 45%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
RIOT Enterprise was hired by Sensibo, an indoor climate and air quality consumer brand, to provide customer and technical support services. The company was chosen after a successful trial period and continues to offer support over six days a week, responding to incoming emails, chats, app store and social messages. A team lead from RIOT Enterprise works closely with Sensibo, ensuring all new information is effectively relayed to the support agents. The feedback process was smooth and Sensibo expressed satisfaction with the performance of RIOT Enterprise.
In another project, RIOT Enterprise was contracted by an e-commerce company specializing in minimalist home decor and lifestyle products. The company founder selected RIOT Enterprise through the platform UPWORK, based on their prompt and accurate response to a job posting. The team from RIOT Enterprise handles all customer relationship activities, communicates with suppliers, processes orders, and performs administrative tasks such as data entry and modifying product pages. Regular reports on customer service issues are provided and meetings are held monthly. The founder praised the efficiency of the team lead, Dee, who manages the entire team, reducing risk for clients.