Go4customer

Go4Customer was hired by Mentrotech, a Delhi-based company, to provide tech support with the goal of resolving customer queries swiftly. The vendor was selected through a Google search. The project involved providing a competent tech support team to handle and resolve customer issues in a timely manner. The team composition and their expertise in tech support were highly appreciated by Mentrotech.

For the Digital Baba Online project, Go4Customer was hired to provide call center services. The company was selected due to its high ratings, cost-effective pricing, and good value for money. The project involved setting up a dedicated team of professionals to handle incoming calls from potential clients, existing customers, and prospects. The team was also tasked with capturing leads, gathering customer feedback, and escalating critical issues. The implementation of call analytics and tracking tools was also part of the project. The results included improved customer support, lead generation, enhanced communication, valuable data insights, issue resolution, and streamlined operations.

Barrantes Group Living Inc. engaged Go4Customer to provide 24/7 support services for their staff, clients, and their loved ones. The vendor was selected based on their culture fit, value for cost, and aligned company values. The scope of work included providing round-the-clock support, staff support, client support, compliance training, and quarterly reporting. The project resulted in immediate assistance for stakeholders, efficient handling of staff-related calls, empathetic client support, adherence to regulatory requirements, and insightful operational reports.