Go4customer

Go4Customer was hired by Mentrotech, a Delhi-based company, to provide tech support with the primary goal of resolving customer queries promptly. The project manager at Mentrotech found Go4Customer through a Google search and was impressed with the quality of their tech support team. The team provided by Go4Customer was instrumental in resolving customer queries swiftly, leading to a successful partnership between the two companies.

Digital Baba Online, a digital marketing and IT company, hired Go4Customer for their call center services. They found Go4Customer through an online search and chose them over others due to their high ratings, affordable pricing, and good value for cost. Go4Customer provided a team of 2-5 employees who handled incoming calls from potential clients, existing customers, and prospects seeking information or support related to Digital Baba Online's services. They also captured leads, gathered customer feedback, and escalated critical issues to the appropriate departments within Digital Baba Online. The team implemented call analytics and tracking tools to assess call performance, monitor call volumes, and measure customer satisfaction levels. The key deliverables of this partnership included improved customer support, lead generation, enhanced communication, data insights, issue resolution, and streamlined operations. The partnership resulted in increased customer satisfaction, business growth, and a boost in brand credibility for Digital Baba Online.