IdeasUnlimited

IdeasUnlimited was contracted by AreaPro, a real estate platform, to provide customer support services. The team was tasked with handling customer inquiries and understanding the workings of the real estate platform. They were also entrusted with building support playbooks to facilitate growth without compromising quality. IdeasUnlimited provided trained staff who managed chats, emails, and user issues. They also took over training for new team members and provided reports on response time, wait time, and problem-solving duration. These reports proved valuable in identifying what was working and what needed to be improved.

Broadband Dynamics, a telecommunications company, hired IdeasUnlimited to manage their customer support team. The team was responsible for handling calls, emails, and chats for telecom customers. IdeasUnlimited took care of the full support system, including phone, email, live chat, and ticket help. They interacted with customers daily, addressing service questions, billing inquiries, number porting, and simple troubleshooting. Despite the technical nature of the work, they quickly adapted and now handle most tasks with minimal direction.

Carology Inc., an automotive training company, engaged IdeasUnlimited for their call center services. They required consistent customer support for their dealership clients and trainees. IdeasUnlimited started with phone support, ensuring 24/7 availability for clients. They also developed their own tracking system to monitor call reasons, customer feedback, and follow-ups. As the business grew, they expanded their tasks to include email support, assistance with the training platform, detailed ticket work, account setup, and backend tasks. Their adaptability and familiarity with the process allowed for a smooth expansion of their responsibilities.