Customer Umbrella
visit site- $1,000+
- 250 - 999 employees
- Varna, Bulgaria
Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.
Client Insights
Industry Expertise
10%
5%
5%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 33%
Midmarket ($10M - $1B) 34%
Enterprise (>$1B) 33%
Common Project Size
$10K-$49K 10 projects
<$10K 3 projects
$50K-$199K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Customer Umbrella was hired by Project X, an underwater drone manufacturer, to handle the high demand of interested customers. The decision to select Customer Umbrella was based on favorable pricing and recommendations. The service package included a team of seven engineers, two CEOs, and a manager who all worked on the drone project. The feedback process was collaborative and efficient, leading to the successful creation of the underwater drones.
In another project, Customer Umbrella provided exceptional support and community management to a mobile RPG games developer. The company was in need of a comprehensive customer support solution and Customer Umbrella was selected due to their ability to handle specific requests effortlessly. The project involved providing experienced customer support agents who handled all player requests, responded to both support tickets and application reviews, and solved complex technical cases. The project was a success, with the company considering the support agents from Customer Umbrella as an integral part of their team.
Customer Umbrella was also engaged by Room 8 Group, a global leader in external art production and game development, to provide 24/7 customer support for their global game development studios. The aim was to handle inquiries, technical issues, and player concerns efficiently and professionally while cutting down in-house support costs. The project involved setting up a dedicated call center, crafting tailored scripts, covering all bases with support through calls, emails, and live chats, and providing real-time reports. The project was successful, with the company appreciating the comprehensive customer support solution provided by Customer Umbrella.