Customer Umbrella

Customer Umbrella was hired by an ecommerce company specializing in luxury consignment to manage back-office tasks and improve customer service. The company was struggling with managing live chat inquiries, emails, and incoming calls, as well as processing refunds, managing returns, curating reviews, and updating product pages. Customer Umbrella provided a team of 2-5 employees who worked seamlessly with the company's team, taking over these tasks and providing 24/7 assistance. The results surpassed the company's expectations, streamlining procedures, increasing customer satisfaction, and optimizing operations for future growth.

Antenna, a marketing talent solutions provider, engaged Customer Umbrella to manage their IT infrastructure. Customer Umbrella delivered end-to-end IT Managed Services, including 24/7 network monitoring, cybersecurity management, cloud infrastructure support, and help desk assistance. They conducted a thorough audit of Antenna's existing IT environment, revamped outdated systems, and migrated critical operations to a secure cloud platform. The deliverables included multi-layered cybersecurity protocols, proactive threat detection, regular data backups, disaster recovery planning, streamlined license management, and a dedicated support ticketing system. They also provided monthly performance reports and strategic IT consulting, aligning technology with Antenna's evolving business needs.

SkyVenn, a Salesforce Summit/Platinum Partner and RevOps consultancy, hired Customer Umbrella to help scale their development team. Customer Umbrella provided a team of three senior backend developers, one frontend specialist, and a DevOps engineer. They developed microservices for the platform’s core modules, optimized the CI/CD pipeline, and built scalable UI components for the client-facing dashboard. They worked closely with SkyVenn's product managers and tech leads using Agile methodology. The key deliverables included fully functional API integrations, performance-optimized database queries, real-time data sync features, and containerized deployment for staging and production environments.