FSPGlobal
visit site- $1,000+
- 50 - 249 employees
- Cluj-Napoca, Romania
FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.
Client Insights
Industry Expertise
35%
20%
20%
15%
5%
5%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 3 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
FSPGlobal was hired by ICOA, an ICT consultancy and services firm based in Italy, to provide help desk support and staff augmentation. The firm was seeking a partner that could offer 24/7 first response services to their clients and supplement their accounting and secretarial staff. FSPGlobal was selected for its good value and ability to integrate ICOA's software and technologies into their workflow. The partnership led to a successful cross-selling of services, with FSPGlobal providing valuable support in credit collection and other duties.
Kumaux, a B2B Marketing Consultancy, engaged FSPGlobal to improve their customer support services and achieve cost efficiency. FSPGlobal was chosen for their high ratings, budget-friendly pricing, and good value for cost. Their collaboration involved a comprehensive range of tasks including enhancing customer support and achieving cost efficiency across various facets of operations. The partnership allowed Kumaux's internal team to focus on strategic initiatives, contributing to the overall growth and success of their projects.
Wolf Digital Services, an e-commerce and digital marketing company, hired FSPGlobal to elevate their customer service operations. The partnership aimed to enhance customer experience, increase operational efficiency, and provide a scalable solution for future growth. FSPGlobal's multilingual call center team offered 24/7 support and implemented a multichannel approach to deliver exceptional service. This resulted in improved customer experience, freed up internal resources, and provided a scalable solution for the company's expansion.