Top 100 Outsourced Customer Support Services

ZRAFTED provided BPO services for a wealth management company. They were tasked with hiring source leads and complying contact details onto an excel sheet and shortlisted them for further lead generation.

"The team's level of communication and the way they were always ready to cooperate with you were impressive."

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

Ec3 provided call center services to an asset management company focused on vehicle-tracking communications. They worked on a retention scheme, engaging with customers to unsell them new contracts and devices.

"You could never fault them for what you gave them; they always got things done."

SummitNext Technologies Sdn. Bhd. provides employee management and recruitment services for a fintech company. The team is tasked with finding talented and qualified candidates for the client.

"Overall, our experience with SummitNext Technologies Sdn. Bhd. has been highly positive."

Gabbyville worked on appointment setting for a retail firm. They deal with about 65% of daily phone calls and needed great customer service representatives to handle that. The client thought they provided strong work. 

"They have a great customer service team." —Executive, Retail Firm

AnswerLive provides call center services to answer inquiries after office hours.

"They are very professional when answering calls."

To help alleviate a major administrative burden, RPR Services, LLC handled invoice processing and photo uploads for a property restoration company. They operated as a user in the client’s internal database.

“They’re priced very reasonably and provide very robust coverage.”

HelloSells handles initial customer service calls for a moving company, helping to write a comprehensive call script, gather information from clients, and deliver estimate quotes for their services.

“HelloSells is just incredibly straightforward to work with.”

In addition to supplying various work attire, Direct Answer provides virtual reception and scheduling services. They ensure that each caller speaks with a person to make an appointment or address other needs.

"I have nothing but amazing things to say about them—I wish I had found them sooner."

MANGO5 supplies customer support as well as inbound and outbound lead generation for a career services company. They reach out to existing leads to convert them over the phone, email, and chat. 

"Other business relationships in my experience haven’t had the same level of trust I have with MANGO5."

Trupp Global provides data abstraction services for a software technology company, supporting the work of other data-providing agencies, manually abstracting 40 to 50 data points.

“We give them work, they jump on it and do it in a timely manner.”

SWITCH 360 provides customer support services to an Instagram services provider. They're responsible for responding to end customers' queries.

"We're impressed with the quality and price of their services."

Support365days provided chat, email, and order processing support for a hemp products company. The team managed 50% of the client's customer support via email and chat and handled order processing.

"The team is very cooperative and responds to the customers within seconds."

DCA Virtual Business Support rebuilt the client’s website from scratch. Updating the site’s design, they also added new images and included more information about the client.

“They’ve accomplished all of our goals.”

CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

"We are working as one team and managing challenges together."

ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy.

"Their reactions were prompt and result-oriented."

CloudTask has been hired by a signage company to provide sales outsourcing services. They have hired sales agencies to scale the client's business and generate sales.

"CloudTask's responsiveness to our needs was remarkable."

Genesis Support Solution LTD provided call center services for a call center company. They handled the company's 24-hour customer support line in Zappier and Answer800 to increase metrics, sales, and revenue.

"Working with Genesis Support Solution LTD was really good."

A healthcare company had problems connecting their two operational teams. The Workforce Pro implemented Zendesk from scratch and helped the client to set up customer support, including the phone line.

"Their commitment to us as a client was outstanding. They truly showed that they cared."

RemoteReps247 provided call canter services for an IT services company. The team was tasked with appointment setting and customer support.

"They exceeded our expectations as well."

Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

An environmental solutions platform hired Hugo for their digital strategy services. The team's responsibilities include AI market research, CMS integration, and ongoing customer support.

"Their onboarding documentation was very thorough and easy to follow."

Matchboard provided call center services for a veterinary clinic, taking over overflow calls and providing support on an after-hours basis. 

"Without their knowledge, we likely ended up with a bad fit for a supplier."

Super Virtuals provides HR services for a nonprofit organization. They've helped hire a reliable virtual assistant whose main task is to sort out the client's database.

"I am happy with their service — they're very responsive and quick in making decisions."

Complete Call Solutions provided Tier I phone support. The team had to answer questions, fix reports, and escalate issues as needed.

"Despite initial challenges, the team did a fantastic job."

Mercatus has provided branding services to an aluminum architecture company. They have conducted an overshoot target.

"Thanks to Mercatus's way of working, we achieved targets with little involvement from our side. "

Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas.

“They have a success rate of around 90%–95% every month.”

Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

"They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm