What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of April 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

181

DCA Virtual Business Support
(7 Reviews) 4.8
- Timeliness
  4.9
- Service Excellence
  4.8
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Richmond, VA
DCA Virtual Business Support is a small business solutions company based in Richmond, Va. The company, founded in 2011, has a team of more than ten that provides non-voice BPO/back office services, web design, content marketing, graphic design, and logo services. DCA Virtual Business Support serves small and mid-market companies in various industries.

Read More
Clients
- Cook Professional Resources, Inc.
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
182

Complete Call Solutions
(19 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Omaha, NE
Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors.

Read More
Industries
View Profile Visit Site
183

Distance Team
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Limassol, Cyprus
Distance Team, a customer service outsourcing company, was founded in 2020. The midsize team focuses on customer service outsourcing and sales outsourcing. The company is based in Limassol, Cyprus.

Read More

View Profile Visit Site
184

Trupp Global
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Bengaluru, India
Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

Read More
Industries
View Profile Visit Site
185

Koala Customer Care
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.

Read More
Industries
View Profile Visit Site
186

PissedConsumer
(7 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Las Vegas, NV
PissedConsumer, a public relations agency and customer service outsourcing company, was established in 2006. The company offers public relations and customer service outsourcing and has a midsize team.

Read More
Industries
View Profile Visit Site
187

Staff Outsourcing Solutions
(6 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 250 - 999 employees
- Cebu City, Philippines
A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

Read More
Industries
View Profile Visit Site
188

Pac Biz Contact Center Outsourcing
(3 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Phoenix, AZ
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.

Read More
Industries
View Profile Visit Site
189

FirmsDesk
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
- New York, NY
FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

Read More
Industries
View Profile Visit Site
190

DSG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Johannesburg, South Africa
DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.
Read More
Industries
View Profile Visit Site
191

RemSource
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Baltimore, MD
RemSource is a consulting and virtual support company located in Baltimore. RemSource was founded in 2009 and maintains a team of 7 that provides non-voice BPO/back office services, bookkeeping, voice services, and business consulting services for small businesses.

Read More
Industries
View Profile Visit Site
192

InfoSource Bulgaria Ltd
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Sofia, Bulgaria
Established in 2005, Infosource is a non-voice bpo/back office services company. Their small team is located in Sofia, Bulgaria and focuses on non-voice bpo/back office services and HR services.

Read More
Industries
View Profile Visit Site
193

Ukrany
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.6
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- L'viv, Ukraine
Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses.

Read More
Clients
- Friend Factory
Industries
View Profile Visit Site
194

kTech Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- dhaka, Bangladesh
KTech Solutions is a customer service outsourcing company founded in 2022. They are headquartered in dhaka, Bangladesh and have a midsize team. Their services include customer service outsourcing, call center services, sales outsourcing, web design, and more.
Read More

View Profile Visit Site
195

Emenac
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 250 - 999 employees
- London, Canada
Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services.

Read More
Industries
View Profile Visit Site
196

@liveconx
(3 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.8
- Would Recommend
  4.2
- $1,000+
- 50 - 249 employees
- Cornwall, Canada
@liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services. Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks.

Read More
Clients
- Dundas & Glengarry
Industries
View Profile Visit Site
197

CloudTask
(13 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- North Miami Beach, FL
CloudTask is a phone answering service established in 2014. Headquartered in North Miami Beach, Florida and Medellín, Colombia, their midsize team specializes in voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), transcription, and more.

Read More
Industries
View Profile Visit Site
198

eDataIndia
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Delhi, India
EDataIndia is a midsize back office outsourcing company based in Delhi, India. Founded in 2006, the team focuses on back office outsourcing, customer service outsourcing, finance & accounting outsourcing (FAO), social media marketing, and more.

Read More

View Profile Visit Site
199

IQ BackOffice
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- El Segundo, CA
IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees. IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

Read More
Industries
View Profile Visit Site
200

Aplitt sp. z o.o.
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Gdańsk, Poland
Aplitt sp. Z o.o. Is a Gdańsk, Poland-based software development company. The midsize team provides custom software development, web development, mobile app development, application testing, and more. The company was founded in 1995.
Read More
Industries
View Profile Visit Site
201

CALLCARE
(1 Reviews) 0.5
- Timeliness
  0.5
- Service Excellence
  0.5
- Value
  3.0
- Would Recommend
  0.5
- $1,000+
- 250 - 999 employees
- London, United Kingdom
CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

Read More
Industries
View Profile Visit Site
202

Cenit Inc
(4 Reviews) 4.6
- Timeliness
  4.8
- Service Excellence
  4.6
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- کراچی, Pakistan
Cenit Inc is a business solutions provider founded in 2014 with more than 50 members. They offer back-office services, voice services, and web development solutions from their office in Karachi, Pakistan. They primarily work with small and medium-sized companies.

Read More
Clients
- TVape
Industries
View Profile Visit Site
203

Experts Helping Businesses
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Cape Coral, FL
Experts Helping Businesses is a Cape Coral, Florida-based customer service outsourcing company. The midsize team focuses on customer service outsourcing, call center services, back office outsourcing, and sales outsourcing. The firm was founded in 2017.

Read More

View Profile Visit Site
204

OutPLEX
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Fort Lauderdale, FL
Non-voice bpo/back office services company OutPLEX was launched in 2001. Their small team is in Santo Domingo, Dominican Republic. OutPLEX specializes in non-voice bpo/back office services.

Read More
Industries
View Profile Visit Site
205

Empire Global Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- PARLIN, NJ
Empire Global Solution is a midsize telephone answering service. In PARLIN, New Jersey and Barranquilla, Colombia, the agency was founded in 2021. Their services include call center services, back office outsourcing, sales outsourcing, customer service outsourcing, and more.

Read More
Industries
View Profile Visit Site
206

Callboxs
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Burgas, Bulgaria
Callboxs is a business consulting company. Their midsize team is headquartered in Burgas, Bulgaria. The company provides business consulting, direct marketing, voice services, non-voice bpo/back office services, and more.

Read More
Industries
View Profile Visit Site
207

Reliasourcing Inc
(1 Reviews) 4.5
- Timeliness
  3.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 250 - 999 employees
- Pasay, Philippines
Reliasourcing Inc is a customer service outsourcing company based in Pasay, Philippines and Manila, Philippines. The midsize firm was established in 2020. Their team provides customer service outsourcing, finance & accounting outsourcing (FAO), sales outsourcing, back office outsourcing, and more.

Read More

View Profile Visit Site
208

RPR Services, LLC.
(4 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.5
- $10,000+
- 10 - 49 employees
- Wilmington, DE
RPR Services, LLC is a property preservation and data processing company headquartered in Wilmington, Del. with a secondary office in Maharashtra, India. Founded in 2015 and with a current team of over 50 employees, they provide non-voice BPO, back-office services, web design, branding, and more to small businesses.

Read More
Clients
- Remedy Field Services Inc
Industries
View Profile Visit Site
209

Kexxel BPO
(2 Reviews) 4.5
- Timeliness
  4.3
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $75,000+
- 50 - 249 employees
- Kuala Lumpur, Malaysia
Launched in 2012, Kexxel BPO is a call center. The midsize team provides call center services, sales outsourcing, and customer service outsourcing. The company is based in Kuala Lumpur, Malaysia.
Read More
Industries
View Profile Visit Site
210

Suppostat
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Sheridan, WY
Suppostat is a midsize customer service outsourcing company headquartered in Alanya, Turkey. They specialize in customer service outsourcing and other marketing and were founded in 2017.
Read More
Industries
View Profile Visit Site