What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

181

VoiceNation
(39 Reviews) 4.4
- Timeliness
  0.5
- Service Excellence
  4.4
- Value
  0.5
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Duluth, GA
VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.

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Clients
- Adobe
Industries
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182

CXG Business Process Outsourcing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Sofia, Bulgaria
Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

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183

Taskforce BPO
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Knoxville, TN
Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

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Clients
- Dental Practices
Industries
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184

DCA Virtual Business Support
(7 Reviews) 4.8
- Timeliness
  4.9
- Service Excellence
  4.8
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Richmond, VA
DCA Virtual Business Support is a small business solutions company based in Richmond, Va. The company, founded in 2011, has a team of more than ten that provides non-voice BPO/back office services, web design, content marketing, graphic design, and logo services. DCA Virtual Business Support serves small and mid-market companies in various industries.

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Clients
- Cook Professional Resources, Inc.
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185

DelonApps
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Lagos, Nigeria
DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

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Clients
- First Bank
- Access Bank
- Wema Bank
- Sterling Bank
Industries
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186

Complete Call Solutions
(19 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Omaha, NE
Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors.

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187

Distance Team
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Limassol, Cyprus
Distance Team, a customer service outsourcing company, was founded in 2020. The midsize team focuses on customer service outsourcing and sales outsourcing. The company is based in Limassol, Cyprus.

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188

Trupp Global
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Bengaluru, India
Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

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189

Koala Customer Care
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.

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Industries
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190

Staff Outsourcing Solutions
(6 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 250 - 999 employees
- Cebu City, Philippines
A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

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191

Ukrany
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- L'viv, Ukraine
Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses.

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Clients
- Friend Factory
Industries
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192

Pac Biz Contact Center Outsourcing
(3 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Dumaguete, Philippines
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.

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193

Eurobase
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Waterford, Ireland
Eurobase is a back office outsourcing company established in 1992. Their small team is headquartered in Waterford, Ireland. The company provides back office outsourcing, fulfillment, warehousing & distribution, and customer service outsourcing.
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Industries
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194

SWITCH360
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
Founded in 2021, SWITCH 360 is an answering service company. Their midsize team is located in Los Angeles, California. Their services include call center services, customer service outsourcing, digital strategy, search engine optimization, and more.
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195

DSG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Johannesburg, South Africa
DSG is a Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and E-Commerce Development.
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Industries
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196

HazenTech
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 50 - 249 employees
- Parkland, FL
HazenTech is a Parkland, Florida, US, Florida-based IT strategy consulting company. They focus on IT strategy consulting, BI & big data consulting & SI, cloud consulting & SI, and wearable app development and were launched in 2017.
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Industries
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197

RemSource
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Baltimore, MD
RemSource is a consulting and virtual support company located in Baltimore. RemSource was founded in 2009 and maintains a team of 7 that provides non-voice BPO/back office services, bookkeeping, voice services, and business consulting services for small businesses.

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Industries
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198

FirmsDesk
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
- New York, NY
FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

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Industries
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199

InfoSource Bulgaria Ltd
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Sofia, Bulgaria
Established in 2005, Infosource is a non-voice bpo/back office services company. Their small team is located in Sofia, Bulgaria and focuses on non-voice bpo/back office services and HR services.

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Industries
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200

Numa
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Oakland, CA
Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

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Clients
- Emblush Beaute
Industries
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201

Kexxel BPO
(4 Reviews) 4.8
- Timeliness
  4.6
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
Launched in 2012, Kexxel BPO is a call center. The midsize team provides call center services, sales outsourcing, and customer service outsourcing. The company is based in Kuala Lumpur, Malaysia.
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202

Open Access BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Makati, Philippines
Customer Service Outsourcing company Open Access BPO was established in 2017. They are located in Las Vegas, Nevada; Makati, Philippines; Davao City, Philippines and Xia Men Shi, China and have a large team. Open Access BPO specializes in Customer Service Outsourcing, Back Office Outsourcing, Transcription, and Translation.
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Industries
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203

kTech Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
KTech Solutions is a customer service outsourcing company founded in 2022. They are headquartered in dhaka, Bangladesh and have a midsize team. Their services include customer service outsourcing, call center services, sales outsourcing, web design, and more.
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204

Emenac
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 250 - 999 employees
Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services.

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Industries
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205

Cenit Inc
(4 Reviews) 4.6
- Timeliness
  4.8
- Service Excellence
  4.6
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
Cenit Inc is a business solutions provider founded in 2014 with more than 50 members. They offer back-office services, voice services, and web development solutions from their office in Karachi, Pakistan. They primarily work with small and medium-sized companies.

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Clients
- TVape
Industries
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206

Disa Innovations
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $5,000+
- 2 - 9 employees
- Orlando, FL
Established in 2023, Disa Innovations is a small call center service. Their services include call center services, sales outsourcing, digital strategy, customer service outsourcing, and more. The firm is headquartered in Orlando, Florida and Santo Domingo, Dominican Republic.
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207

VinsiAI
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Las Vegas, NV
Launched in 2023, VinsiAI is a small answering service. Their team offers call center services, customer service outsourcing, sales outsourcing, and generative ai. The agency is based in Las Vegas, Nevada.
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Industries
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208

@liveconx
(3 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.8
- Would Recommend
  4.2
- $1,000+
- 50 - 249 employees
- Cornwall, Canada
@liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services. Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks.

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Clients
- Dundas & Glengarry
Industries
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209

eDataIndia
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 50 - 249 employees
- Delhi, India
EDataIndia is a midsize back office outsourcing company based in Delhi, India. Founded in 2006, the team focuses on back office outsourcing, customer service outsourcing, finance & accounting outsourcing (FAO), social media marketing, and more.

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210

IQ BackOffice
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees. IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

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