HelpSquad

HelpSquad was hired by Restore, a medical company, to handle website chats and provide customer service. The Director found HelpSquad through an online search and chose them because their company values aligned. HelpSquad's responsibilities included responding to chat inquiries, speaking to leads, creating records, answering questions, and setting up leads. The Director was pleased with the work delivered by HelpSquad.

ReVerb, a digital marketing agency, engaged HelpSquad for conversion optimization. The CEO found HelpSquad online and selected them due to their high ratings, budget-friendly pricing, great culture fit, and alignment of company values. HelpSquad was tasked to manage live chat on ReVerb's website 24/7, secure leads, and be available to customers and prospects round the clock. They successfully secured 10 more leads per week since the start of the project, meeting the CEO's expectations.

National University, a higher education institution, hired HelpSquad for call center staff augmentation. The Product Management Executive found HelpSquad through a non-online source and chose them for their high ratings, budget-friendly pricing, and good value for cost. HelpSquad served as the university's webchat and call center staff augmentation solution for three years, featuring a robust product offering that includes large scale CRM integration (Salesforce), Knowledge Base, and Generative AI. The executive was satisfied with the services provided by HelpSquad.