Westshore Bpo Pvt Ltd

Westshore Bpo Pvt Ltd was contracted by Cloudwrxs, an IT services and consulting company, to establish a professional customer support team. The goal was to provide multilingual support across multiple channels and delegate these functions to free up internal resources for high-priority tasks. Westshore successfully set up support channels including chat, email, web forms, and phone services in both English and Japanese. They also effectively integrated with the client's CRM system, providing daily performance reports and quality checks. The client appreciated Westshore's competitive pricing, value for cost, and alignment with their company values.

In a project with Zudu, a software development company, Westshore Bpo Pvt Ltd was hired to establish a team of remote specialists to resolve issues with the client's parking management software. Westshore provided technical support for various hardware and software acquisitions, excluding procurement duties. They also oversaw the installation of software on specific devices. The Westshore team worked 100% remotely, offering direct support to clients, who felt they were dealing with the client's internal team rather than an outsourced service. The client praised Westshore's prompt response to issues and seamless integration with their operations.

For Entrust IT Group, another IT services and consulting company, Westshore Bpo Pvt Ltd was tasked with reducing first reply time, increasing CSAT rating for Tractive Support, and offering 24/7 multi-language support globally. Westshore successfully provided round-the-clock, multi-language customer support via emails and chat for Tractive. The client found Westshore through an online search and chose them for their competitive pricing, great culture fit, good value for cost, and alignment with company values.