Westshore Bpo Pvt Ltd

Westshore Bpo Pvt Ltd was enlisted by The RADCO Companies, a real estate investment firm, to develop the front end of their platform. The project was executed using React/TypeScript, facilitating easy scalability. Westshore Bpo Pvt Ltd's team, comprised of 6-10 employees, initiated the project with a discovery phase to underscore business challenges before supplying a timetable for project completion in two-week sprints. The end solution simplified the onboarding process and enhanced agent usage, exceeding the client's expectations.

ROImuse, a provider of tools and training for real estate agents and investors, engaged Westshore Bpo Pvt Ltd to revamp their customer care processes. The goal was to improve response times, increase customer satisfaction, and streamline the support system. Westshore Bpo Pvt Ltd's team of 6-10 employees devised a customized approach to customer service outsourcing, which included proactive customer engagement programs, technical support expertise, efficient complaint resolution, and multi-channel communication management. Their meticulous approach resulted in a significant improvement in customer service, meeting all of ROImuse's objectives.

Tasks Expert, an outsourcing and offshoring consultancy, hired Westshore Bpo Pvt Ltd to enhance their customer service and expedite IT service assistance. Westshore Bpo Pvt Ltd's team of 2-5 employees was tasked with answering customer inquiries, providing technical support, and resolving issues. The primary deliverables included quicker response times and additional procedures for assistance. The team's efforts led to a noticeable improvement in customer service and IT support, satisfying Tasks Expert's specific goals.