GotYourBack Support
visit site- $10,000+
- 50 - 249 employees
- Stari Bohorodchany, Ukraine
GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.
Client Insights
Industry Expertise
35%
20%
20%
15%
10%
Client Size Distribution
Small Business (<$10M) 10%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 40%
Common Project Size
<$10K 2 projects
$50K-$199K 2 projects
Clients
- Byte Technologies
Highlights from Recent Projects
GotYourBack Support was hired by Gismart, a leading developer of wellness and entertainment-focused apps, to provide outsourced support and sales services. The team of 2-5 employees offered 24/7 support, handling a range of user inquiries, technical troubleshooting, and sales inquiries for the company's wellness apps. The team was praised for their responsiveness, knowledge, and consistent high-quality service. The decision to hire GotYourBack Support was influenced by their high ratings, budget-friendly pricing, and company values that aligned with Gismart's.
In another project, GotYourBack Support worked with Zipify, a company specializing in high-converting Shopify apps. The objective was to provide trained support agents to handle customer requests promptly and accurately, and to maintain high Customer Satisfaction scores. The team of 2-5 employees responded to customer inquiries via email and chat, providing accurate information about Zipify's products and services, and assisting with account setup, product installation, and usage. The decision to hire GotYourBack Support was based on a referral.
Lastly, GotYourBack Support provided customer support services for Boom Beauty, a cosmetics and skincare company. The team was tasked to handle customer requests promptly, achieve high Customer Satisfaction scores, answer beauty and skincare product questions, process refunds, exchanges, and store credit requests, as well as manage orders and subscriptions. The decision to hire GotYourBack Support was influenced by their budget-friendly pricing, good value for cost, and a referral. The team of 2-5 employees was successful in delivering the required services.