GotYourBack Support

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GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

Client Insights

Industry Expertise

Information technology

35%

Business services

20%

Telecommunications

20%

Consumer products & services

15%

Gaming

10%

Client Size Distribution

Small Business (<$10M) 10%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 40%

Common Project Size

$50K-$199K 2 projects

<$10K 1 project

Clients

  • Byte Technologies

Highlights from Recent Projects

Overall Rating

5.0
7 Reviews

GotYourBack Support was hired by a Gaming Hardware Company to expand their customer support process in order to handle a high volume of incoming cases in Zendesk. The firm was chosen for its ability to provide quick and high-quality customer service. The team of 10, managed by a project manager and customer support lead, was responsible for customer support requests and workflow improvements. The project resulted in an increase in case first resolution rate and a decrease in the time of the answer, proving the effectiveness and efficiency of GotYourBack Support.

ReasonLabs, a cybersecurity company, engaged GotYourBack Support to provide customer support operators for all their products and users. The vendor was chosen based on a recommendation. GotYourBack provided 24/7 support agents who answered every ticket or phone call and provided full resolution to all customer issues. The provision of a team available around the clock was a key deliverable that was successfully met, demonstrating the reliability and responsiveness of GotYourBack Support.

Gismart, a leading developer of wellness and entertainment-focused apps, hired GotYourBack Support to provide outsourced support and sales services for their wellness apps. The vendor was found through an online search and was chosen for their high ratings, budget-friendly pricing, cultural fit, and good value for cost. GotYourBack Support provided 24/7 support and sales services, including chat support for Gismart's physical and mental health apps. They successfully handled a range of user inquiries and issues, proving their responsiveness, knowledge, and friendly customer service.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0