Voice Contact Center
visit site- $1,000+
- 1,000 - 9,999 employees
- Warszawa, Poland
Voice Contact Center Sp. O.o. Is a midsize non-voice bpo/back office services company launched in 2008. Their services include non-voice bpo/back office services, voice services, Artificial Intelligence, and business consulting. The company is based in Warszawa, Poland.
Client Insights
Industry Expertise
30%
20%
20%
20%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 60%
Enterprise (>$1B) 10%
Common Project Size
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Clients
This provider has not added their key clients.
Highlights from Recent Projects
Voice Contact Center was hired by Rossmann SDP Sp.z o.o., a retail company, to improve their customer service response time. The team of 2-5 employees from Voice Contact Center was tasked with answering queries about the company's products and services, resolving customer complaints, and categorizing and tagging customer inquiries. The company appreciated Voice Contact Center's proximity to their location, affordable pricing, and wide experience. The results of the project have not been explicitly mentioned.
The footwear retailer hired Voice Contact Center for call center support. The team of more than 10 employees was responsible for handling incoming calls and emails, providing 5 days a week support. The company selected Voice Contact Center due to its geographical proximity and good value for cost. The results were impressive with an 80% service level, 97% answered calls, and an average speed of answer of 32 seconds.
Voice Contact Center provided call center services for a consumer goods business. Their goal was to operate a consumer care line for a new product launch. The single employee assigned to this project was responsible for answering queries from consumers via phone and email, with a response time of less than 30 seconds for phone calls and less than 24 hours for emails. The company chose Voice Contact Center based on a referral, its location, and its cost-effectiveness. The feedback on the results of the project was not provided.