Simply Contact

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Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

Client Insights

Industry Expertise

Hospitality & leisure

25%

Government

15%

Information technology

15%

eCommerce

15%

Financial services

10%

Supply Chain, Logistics, and Transport

10%

Other industries

5%

Telecommunications

5%

Client Size Distribution

Small Business (<$10M) 10%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 50%

Common Project Size

$1,000,000-$9,999,999 4 projects

$10K-$49K 3 projects

$50K-$199K 1 project

Clients

  • Wizz Air
  • Metro Cash&Carry
  • Bolt
  • Yves Rocher

Highlights from Recent Projects

Overall Rating

4.8
19 Reviews

Simply Contact was hired by a CRM consulting company to improve customer interactions across various platforms. The company, which helps businesses implement CRM Creatio and automate business processes, sought Simply Contact for its high ratings and good value for cost. Simply Contact was tasked with handling customer support across live chat, social media, phone calls, and emails. The team of 2-5 employees from Simply Contact efficiently responded to customer questions and resolved their issues across these channels.

For an all-in-one email deliverability platform, Simply Contact implemented a robust multichannel support system and enhanced back-office operations. The IT services company found Simply Contact through the Clutch site and chose them for their high ratings and budget-friendly pricing. A team of 6-10 employees from Simply Contact overhauled the customer service operations, set up support through email, phone, and live chat, and handled back-office tasks like data entry and order processing. The result was a strong customer support system and a more efficient back office.

Verent Solutions, a public interest technology company, hired Simply Contact to set up a multi-lingual customer service system for their pilot in Poland. The early-stage startup found Simply Contact through an online search and selected them for their budget-friendly pricing, culture fit, and language support. Simply Contact provided them with guidance and technical support to establish a multi-lingual (Polish and Ukrainian) and multi-channel customer support system, catering to Verent Solutions' specific needs.

Timeliness

4.9

Service Excellence

4.8

Value

4.9

Would Recommend

4.8

Awards

81589

2023