Simply Contact

Simply Contact was hired by Claspo, a website popup platform, to handle claims processing and email support. The team of 2-5 employees was responsible for managing all incoming claims, ensuring accurate documentation, verifying details, and processing them. They also managed the company's email support system, responding to customer inquiries, resolving issues, and escalating more complex cases when necessary. The decision to hire Simply Contact was based on their high ratings and a referral.

Spendbase, a company providing a platform for full visibility and control over software costs and purchases, engaged Simply Contact to provide multilingual support and enhance customer support processes. The team of 2-5 employees provided support through chat, phone, and email, and offered technical help for users. They also implemented an AI-powered chatbot for quick responses and managed back-office tasks. Simply Contact was selected based on their high ratings and good value for cost.

Scrambly, an adtech platform that rewards user engagement with personalized app and game recommendations, hired Simply Contact to facilitate and improve their customer support and satisfaction strategy. The team of 2-5 employees provided outsourced customer support agents to manage email tickets on Freshdesk, ensuring efficient ticket handling and high-quality customer service. They adhered to Scrambly's brand guidelines and maintained accurate ticket documentation. Simply Contact was chosen due to their high ratings, proximity, and culture fit.