Hit Rate Solutions

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Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

Client Insights

Industry Expertise

Business services

30%

Consumer products & services

10%

Financial services

10%

Manufacturing

10%

Retail

10%

Telecommunications

10%

eCommerce

10%

Hospitality & leisure

5%

Medical

5%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 25%

Common Project Size

<$10K 3 projects

$10K-$49K 2 projects

$200K-$999K 1 project

Clients

  • CleanWel Solutions
  • ShedsForLessDirect.com
  • Capital Placement Agency
  • WorldKonnect LLC

Highlights from Recent Projects

Overall Rating

4.7
11 Reviews

Hit Rate Solutions undertook a project for a Food Safety Consulting Service aimed at increasing leads, business-to-business sales, and repeat customers. The owner of the company found Hit Rate Solutions through an online search and chose them for their great culture fit and good value for cost. A single employee from Hit Rate Solutions was assigned to call leads to direct website sales. The project was successful, meeting the client's objectives and providing an effective solution for their needs.

In another project, Hit Rate Solutions was hired by Lonewolf Technologies, a real estate software firm, to increase sales transfers. The Sales Manager found Hit Rate Solutions online and was impressed by their high ratings, affordable pricing, great culture fit, good value for cost, and aligned company values. A team of 25 teammates from Hit Rate Solutions worked on this project, calling, texting, and emailing prospects regarding inquiry to price. The project was successful, resulting in increased sales transfers for the firm.

Blue Humming Therapy, a provider of mental health services, hired Hit Rate Solutions to return phone calls to potential clients and conduct phone intakes to reduce the workload on the in-house administrative assistant. The Administrative & Billing Assistant found Hit Rate Solutions through an online search and chose them for their affordable pricing. A single employee from Hit Rate Solutions was assigned to this project. They used Hit Rate Solutions twice a week for one hour to efficiently respond to potential clients and other incoming messages. The project was successful, reducing the number of calls and time spent on client support by the in-house administrative assistant.

Timeliness

4.8

Service Excellence

4.7

Value

4.6

Would Recommend

4.8