Hit Rate Solutions

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Hit Rate Solutions, a call center service, is based in Chicago, Illinois and Bacolod, Philippines. The midsize team offers Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, and Sales Outsourcing. The firm was founded in 2011.

Client Insights

Industry Expertise

Business services

20%

Consumer products & services

10%

Financial services

10%

Hospitality & leisure

10%

Manufacturing

10%

Medical

10%

Retail

10%

Telecommunications

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 25%

Common Project Size

<$10K 4 projects

$10K-$49K 3 projects

$50K-$199K 2 projects

Clients

  • CleanWel Solutions

Highlights from Recent Projects

Overall Rating

4.8
16 Reviews

Hit Rate Solutions was hired by The Abney Group, an Allstate Insurance agency in Atlanta, to increase the number of live calls transferred into the business. The target was to make at least 400 dials per day and ensure professionalism. The agency owner found Hit Rate Solutions through a referral and chose them due to their competitive pricing and value for cost. The project involved 2-5 employees. The results were positive, with the agency receiving an average of 5 to 6 live transfers per day.

Next Dental Lab, a provider of dental appliances, enlisted the services of Hit Rate Solutions for their call center needs. The main objective was to get answers from customers to proceed with work. The GM of Next Dental Lab discovered Hit Rate Solutions through an online search and selected them for their good value for cost. The project was handled by 2-5 employees. The team successfully managed to get the necessary answers from customers to carry on with their work.

GenWealth Financial Group, a financial services company focusing on estate planning, life insurance, wealth management, and health insurance, hired Hit Rate Solutions for recruiting purposes. The owner of GenWealth found Hit Rate Solutions through a referral and chose them because their pricing fit the company's budget. The project was assigned to one employee who served as a virtual recruiting assistant. The feedback on the project was positive, with the virtual recruiting assistant successfully fulfilling the company's recruitment needs.

Timeliness

4.8

Service Excellence

4.7

Value

4.8

Would Recommend

4.8

Awards

128830

2024

128687

2024

128691

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128775

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128902

2024