Top 100 Outsourced Customer Support Services

Commversion UK operates a 24-hour live chat service that handles bookings and answers questions. 

"Clients think we have a chat center dedicated only to us!"

Growup Technologies was responsible for providing web development for an international education company. They focused on creating a client-facing interface that's appealing and user-friendly. 

"They are a dedicated team with expert opinions and implementation."

The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

"Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

"The efficiency is the main strength." — Manager, Legal Firm

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

Swivelt provided Salesforce integration for an IT company, creating a new web-based and mobile CRM. 

"They made great software that makes the sales team's lives easier."

Answer America provides outbound lead generation over the phone for a hospitality firm. The client wanted to reach a specific potential client base with voice calls and found their pricing attractive. Their agents perform over 50 outbound calls a day with a consistent performance in terms of conversion.

"We are very pleased with the services we receive. It has increased our sales and generated an increase of 37% in business revenue. They also help keep our customer demands and needs relevant to us at all times." — HR Executive, Hospitality Firm

Login Services has and continues to work on a variety of one-off projects that involve transcription services related to financial documents.

"Remaining flexible, they ask a fair amount of proactive questions before something starts and they check-in."

Reliasourcing Inc provided sales development representatives to cover global operations for both inbound and outbound inquiries. The project ensures that clients had the necessary information for purchases.

"They are proactive in dealing with us and at times brought up various roadblocks we did not consider."

GlobalityNet helped a consumer goods firm to streamline operations in its supply chain units. The team gathered data and identified best practices and KPIs that the client could use to increase efficiency.

"Their effectiveness and level of engagement impressed us."

Strong Vision Data Processing was tasked with monthly statement reporting and providing accounting services to a financial services company. The client needed a quick turnaround for statements with no errors.

"They are very thorough and make sure they know all the details for any project they work on."

AMBSI Inc. provides medical billing services for a medical care facility. The team is responsible for various tasks including but not limited to registration, payment collections, claim submissions and more.

"The interface provides you with everything you need to make billing and invoicing simple and headache-free."

A logistics company partners with Callboxs for business consultation services. The team is responsible for conducting market research, competitor analysis, and more.

"They are a stable partner, fully committed to achieving common goals."

PCN provides off-site answering services on an ongoing basis. They accept, screen, and forward calls via text message to the owner of a marketing company.

“PCN answers calls quickly and professionally.”

A shipping and delivery company hired Fusion Global Services for their call center services. They serve as an outsourced extension of the company, and they provide delivery and order support.

"What we like about them is they don’t propose for the cost, and they always have your best interests in mind."

Euroccor JSC provides listing quality services for a job searching platform. 

"Their attention to detail is exceptional."

A fintech company hired Suppostat for BPO services. The team has handled the client's customer flow, the performance of various customer tickets, and the support team's process integration.

"They're transparent in terms of their current activities and goals."

A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

"It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

"They are very responsive." — Marketing Director, Media Company

A fashion brand hired Sage BPM to provide marketing and SEO. They've been working with the client for around six years and took on increasing website and social media traffic in their last engagement.

"The transparent communication with them is outstanding."

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

CallTree BPO provides customer support services for a legal assistance document processing company. They've assigned a team of call center representatives to assist the client with incoming requests.

"They’re very patient and attentive to their client’s needs."

Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

"We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

An earned wage access fintech engaged ScaleMill for support in generating sales development appointments. The team provides representative outsourcing to schedule eight meetings per month for enterprise sales.

"ScaleMill does a fantastic job in learning about the company they're supporting."

A hospital had trouble keeping up with call requests for COVID-19 testing. Callsite Solutions provided outbound call services for sales and lead generation, connecting Avaya PBX directly to their service.

“They gave us ideas and worked directly with the IT department to come up with solutions.”

Supporto provides 24/7 customer service including monitoring social media and moderating and participating in customer chats. They also field negative feedback and attempt to improve the brand’s reputation.

"They always ask how things are going and if there’s any way for them to improve." 

Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, and reviews.

"They have great company values."