Enshored

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Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

Client Insights

Industry Expertise

Consumer products & services

30%

eCommerce

30%

Financial services

20%

Information technology

20%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 30%

Enterprise (>$1B) 50%

Common Project Size

$50K-$199K 3 projects

$200K-$999K 2 projects

$10K-$49K 1 project

Clients

  • LevelUp
  • Rocksbox
  • Peloton
  • Paddle.com

Highlights from Recent Projects

Overall Rating

4.8
10 Reviews

Enshored was hired by an international freight forwarding company to provide back office data entry and operations support. The company's Managing Director sought to lessen the hiring burden and found Enshored through a referral. A team of 2-5 Enshored employees was assigned to the project, serving as a back office support system to the company's ocean operations department. The feedback from the company was positive, noting the referral as a key reason for selecting Enshored over other providers.

In a separate project, Enshored was engaged by ShineX, a marketing company specializing in RFPs and contracts. The CEO of ShineX sought Enshored's services to outsource various tasks that were not feasible to assign to full-time staff. Enshored provided support in demand-generation activities, including market and target research, identifying potential leads, and digital activity and SEO work. The engagement, which began in January 2019, has grown over time, with both companies supporting each other in their respective marketing activities.

Enshored was contracted by a hospitality and leisure company to provide web and UI/UX design for their RV sites marketplace. The company's Co-Founder/CEO hired Enshored to accurately place RV camping spots on a map and update RV park profiles in their system. Enshored was selected based on their high ratings, budget-friendly pricing, and cultural fit. A team of 10-15 employees was assigned to the project, and they successfully completed the tasks with 100% accuracy within the specified contract period.

Timeliness

4.6

Service Excellence

4.8

Value

4.8

Would Recommend

5.0

Awards

36990

2022

37746

2022