Enshored

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Enshored is a large Customer Service Outsourcing company headquartered in Long Beach, California; Pasig, Philippines; Pasig, Philippines and Cebu City, Philippines. Founded in 2014, the team specializes in Customer Service Outsourcing, Content Moderation Services, Call Center Services, Back Office Outsourcing, and more.

Client Insights

Industry Expertise

Consumer products & services

30%

eCommerce

30%

Financial services

20%

Information technology

20%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 30%

Enterprise (>$1B) 50%

Common Project Size

$50K-$199K 4 projects

$200K-$999K 2 projects

$10K-$49K 1 project

Clients

  • LevelUp

Highlights from Recent Projects

Overall Rating

4.8
11 Reviews

Enshored was hired by a hospitality and leisure company to help accurately place RV camping spots on a map and complete RV park profiles in their system. The team of 10-15 people from Enshored meticulously built each campground in the system, applied precise amenities and specifications to each RV spot, and updated park profiles to include other stay accommodation types. The tasks were completed with 100% accuracy within a specified period of time by contract. The company chose Enshored for their high ratings, budget-friendly pricing, great culture fit, and good value for cost.

In another project, Enshored was engaged by an international freight forwarder to provide back office support and data entry services to lessen the hiring burden. The team of 2-5 employees from Enshored served as a back office support system to the company's ocean operations department. The company selected Enshored based on a referral and was pleased with their services.

Enshored was also hired by Skybound Entertainment, a multi-content platform in the media and entertainment space, to provide email ticket support and BPO services. They managed the CRM ticketing system for all inbound communication and provided support services to make independent decisions. The team consisted of a lead support agent, two support agents, and a client management team. The company invested around $150,000 in the partnership that began in October 2019 and is still ongoing. The company appreciated Enshored's ability to craft language that aligns with their business tone.

Timeliness

4.6

Service Excellence

4.8

Value

4.8

Would Recommend

5.0

Awards

36990

2022

37746

2022