SupportYourApp

SupportYourApp was hired by an EdTech firm to provide night-shift L2 technical support, aiming to improve operational efficiency by balancing the workload and resolving customer issues quickly. The team of 2-5 employees from SupportYourApp managed email support during specific hours and ensured smooth communication and prompt resolution of issues. The firm reported productive collaboration and appreciated the dedicated consultant assigned to the project, which helped maintain high service standards for their customers during night operations.

A Product Information Management company hired SupportYourApp to provide consistent, high-quality customer care around the clock. The team of 6-10 employees from SupportYourApp managed all incoming customer inquiries via email and phone, providing 24/7 support. The company commended SupportYourApp's ability to adapt quickly and keep operations running smoothly, which proved valuable to their business.

FitXR, a VR fitness app, partnered with SupportYourApp to deliver world-class customer service to its users, support social monitoring, and moderate app store reviews. The single assigned employee from SupportYourApp handled email, chat, and social responses, identified and diagnosed product bugs/issues with the engineering team, celebrated community success, and monitored and moderated app store reviews. FitXR appreciated the full-time customer support provided by SupportYourApp, which contributed to the overall success of their business.