SupportYourApp
visit site- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
Client Insights
Industry Expertise
30%
20%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 30%
Common Project Size
$10K-$49K 16 projects
$50K-$199K 10 projects
<$10K 7 projects
Clients
- Mastercard
Highlights from Recent Projects
SupportYourApp provided customer service outsourcing to RubyPlay, an iGaming development studio. The company was tasked with Tier 1 support, troubleshooting, FAQ composing, and system monitoring. The project was successfully executed by a team of five specialists who worked around the clock, handling support requests via emails, chats, and calls. The client found SupportYourApp through an online search and chose them due to their high ratings, great culture fit, and aligned company values.
In another project, SupportYourApp offered call center services to a financial services company. The main objective was to provide voice support. The solutions were carried out by building a support call center and assisting customers with the project functionality. The client found SupportYourApp online and picked them due to their high ratings and good value for cost.
Lastly, SupportYourApp provided multilingual and multichannel customer support services to Sirin Software, an R&D service provider. SupportYourApp was tasked with handling customer support via chat, email, web form, and phone in English and Japanese. The team of 6-10 employees integrated with the client's CRM system, provided timely performance reports, and responded to customers' requests, escalating complicated issues directly to the client's team. Sirin Software found SupportYourApp through a referral and chose them due to their affordable pricing, good value for cost, and aligned company values.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2023
2023
2023
2022