SupportYourApp

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SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 1400 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
 

Client Insights

Industry Expertise

Information technology

30%

Business services

20%

Consumer products & services

10%

Gaming

10%

Legal

10%

Real estate

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 30%

Common Project Size

$10K-$49K 16 projects

$50K-$199K 10 projects

<$10K 7 projects

Clients

  • Mastercard
  • Amazon
  • HERE Technologies
  • MacPaw

Highlights from Recent Projects

Overall Rating

4.9
48 Reviews

SupportYourApp provided customer service outsourcing to RubyPlay, an iGaming development studio. The company was tasked with Tier 1 support, troubleshooting, FAQ composing, and system monitoring. The project was successfully executed by a team of five specialists who worked around the clock, handling support requests via emails, chats, and calls. The client found SupportYourApp through an online search and chose them due to their high ratings, great culture fit, and aligned company values.

In another project, SupportYourApp offered call center services to a financial services company. The main objective was to provide voice support. The solutions were carried out by building a support call center and assisting customers with the project functionality. The client found SupportYourApp online and picked them due to their high ratings and good value for cost.

Lastly, SupportYourApp provided multilingual and multichannel customer support services to Sirin Software, an R&D service provider. SupportYourApp was tasked with handling customer support via chat, email, web form, and phone in English and Japanese. The team of 6-10 employees integrated with the client's CRM system, provided timely performance reports, and responded to customers' requests, escalating complicated issues directly to the client's team. Sirin Software found SupportYourApp through a referral and chose them due to their affordable pricing, good value for cost, and aligned company values.

Timeliness

4.9

Service Excellence

4.9

Value

4.7

Would Recommend

5.0

Awards

81587

2023

81589

2023

81631

2023

36990

2022