24H Virtual

24H Virtual partnered with an appliance repair company based in Canada to provide 24/7 customer support. The company, which has customers scattered across the country, required someone to answer their calls around the clock. 24H Virtual successfully implemented the company's scripts for handling incoming calls and responding to customer emails. They are currently working on improving internal processes and workflows. The company found 24H Virtual through a recommendation and has invested approximately $8,000 USD in the partnership since November 2021. The collaboration is still ongoing.

24H Virtual provided call center services for a B2B company offering virtual solutions. The company needed 24/7 assistance in admin work and call answering for its clients. After searching for after-hour answering services online, they chose 24H Virtual for their capability to handle the type of work required. The team at 24H Virtual worked with various tools and instructions from the clients, screening calls, answering FAQs, managing emails, and booking appointments. Regular updates were maintained to ensure smooth communication between all mutual clients.

For the Weld Community Credit Union, 24H Virtual provided virtual assistance for a unique festive project. The Credit Union had a 70-foot Christmas tree with a phone speaker box that children could use to "call the North Pole". 24H Virtual answered these calls, pretending to be elves at the North Pole. They worked closely with the Credit Union to develop a script that included elf jokes and updates about toy making and reindeer. The project was a success and brought joy to many children. The Credit Union plans to hire 24H Virtual again for the same project next year.