24H Virtual

24H Virtual collaborated with a Canadian appliance repair company to offer 24/7 customer support. The company, with services spread across British Columbia, Quebec, Alberta, and Ontario, was in need of a reliable partner to handle incoming calls and respond to customer emails. 24H Virtual successfully implemented the company's previous scripts into their system, improving internal processes and workflows. The partnership, which began in November 2021, is ongoing and has seen an investment of approximately $8,000 USD.

In a unique project, 24H Virtual partnered with Weld Community Credit Union to develop "The North Pole Connection." This involved setting up a phone speaker box in front of a decorated Blue Spruce tree, which children could use to "call the North Pole." 24H Virtual's team acted as elves, engaging with the children in a festive spirit. The company was selected due to their willingness to take on small projects and after a successful interview process. The project was deemed a success and plans are in place to repeat it next year.

24H Virtual was hired by a B2B company offering virtual solutions to provide 24/7 assistance in admin work and call answering. The company's clients required round-the-clock services, which 24H Virtual was able to provide. The team handled call screening, answered FAQs, managed emails, and booked appointments, working with a variety of tools and instructions. The project saw an account manager from 24H Virtual oversee a group of 10 people, with regular updates ensuring smooth communication between all parties.