FlairsTech

FlairsTech was hired by Upland Software, a company providing enablement software for various sectors, to manage their Customer Success across multiple product lines. The team of 11+ from FlairsTech was responsible for ensuring customer satisfaction, ROI, commercial negotiation for retention and expansion, and maintaining core data in their CRM. The company was referred to FlairsTech and chose them due to the positive referral.

For an online reseller of travel services, FlairsTech provided customer service outsourcing with the aim of improving customer experience and lowering costs. A large team of 250 was assigned to this project, handling customer service via phone, chat, and email, as well as back-office operations. The CEO of the travel agency found FlairsTech through a referral and selected them due to their great culture fit, good value for cost, and aligned company values.

FlairsTech was contracted by a consumer products and services company to improve the call capture rate of their technical support line. The goal was to allow support reps to spend more time solving cases and less time answering calls, thereby improving efficiency. The team of 2-5 from FlairsTech handled inbound calls in both English and French, collected client information, created support cases, and notified the support team of priority cases or unhappy clients. The company chose FlairsTech due to their competitive pricing, good value for cost, and aligned company values.