FlairsTech

FlairsTech was hired by a software design studio to provide high-quality customer technical support. The director of the studio found FlairsTech through a referral and chose them for their cost-effectiveness and aligned company values. A team of 19 members from FlairsTech was assigned to this project. They communicated with the client through virtual meetings, emails, and messaging apps. Their main responsibility was to offer technical support across various product platforms. The client praised FlairsTech for delivering top-notch technical responses and communication consistently and promptly.

In another project, FlairsTech was hired by Upland Software, Inc. to provide multi-tier software support, after-hour support, and technical and professional services. The SVP, Services & Support of Upland Software found FlairsTech through a referral and selected them for their good value for cost and aligned company values. An 80-member team from FlairsTech was assigned to this project. They helped Upland Software's customer support teams deliver excellent support to their enterprise software customers. As a result, Upland Software consistently achieved over 97% customer satisfaction annually. FlairsTech's support varied from general software support to highly technical support. They also provided resources for special projects requiring custom development.

FlairsTech was also hired by Upland Software to provide Customer Success Management services. The Senior Director of Customer Success at Upland Software found FlairsTech through a referral. An 11+ member team from FlairsTech was assigned to this project. They were tasked with customer success management across multiple product lines. Their primary role was to ensure that customers were satisfied and wanted to continue working with Upland Software. Key parts of their role included ensuring ROI, commercial negotiation for retention and expansion, troubleshooting, and maintaining core data in Upland Software's CRM. The client was pleased with FlairsTech's services, praising their ability to make customers feel valued and maintain a strong relationship with them.