Springboard

Springboard was hired by BoxAProduct to handle customer and community support. Their goal was to enhance customer relations and community engagement while receiving responsive support. Springboard conducted an industry research before handling BoxAProduct's online customer service, managing email, live chat, and social media support. This allowed BoxAProduct's team to focus on their business and providing customers with the ultimate experience. The two teams worked closely together to achieve these goals.

Limn Design, a creative agency, hired Springboard to manage the influx of emails, live chats, and order management for their clients with e-commerce stores. Limn Design's goal was to offer their clients a value-added service and to have a team manage the outsourcing at scale. After the onboarding process, Springboard took over the customer support one client at a time until all of Limn Design's clients were seamlessly transitioned to their team. They also helped create FAQs for each client. Springboard's team was composed of a brand success manager and four customer service agents.

An e-commerce company hired Springboard to outsource their customer support. The company wanted to streamline customer support without having to build an in-house team and to provide their customers with access to live customer support for quick responses to inquiries. Springboard set up a 24/7 live support call center and provided real-time support solutions to the e-commerce company's customers. The team at Springboard worked directly with the company's customers, providing them with the support they needed.