Springboard

Springboard was hired by BoxAProduct, an agency that curates content and builds an online presence for customers, to manage their customer and community support. After researching the industry, Springboard took over BoxAProduct's online customer service, handling email, live chat, and social media support. This allowed the BoxAProduct team to focus on their business and enhance the customer experience. The partnership was successful, with the team at BoxAProduct appreciating the responsive support provided by Springboard.

In a separate project, Springboard was hired by Limn Design, a full-service agency offering web design and branding solutions, to manage email, live chat, and order management for their clients' e-commerce stores. Springboard was discovered through a Google search, and after a smooth onboarding process, they efficiently took over customer support for all of Limn Design's clients. They also created FAQs for each client to have as a reference. The Limn Design team appreciated Springboard's professionalism and the ease of the transition.

Lastly, Springboard was chosen by an e-commerce company to set up a 24/7 live support call center. The goal was to streamline customer support without the need for an in-house team. After a detailed discussion with the owners of Springboard, the e-commerce company decided to proceed with the project. Springboard's team set up the call center, using a script provided by the e-commerce company, and now directly engages with the customers. The e-commerce company was satisfied with the service provided by Springboard, noting their reputation and the quick responses to customer inquiries.