Springboard

Springboard collaborated with an e-commerce company to establish a 24/7 customer support call center. The goal was to enhance customer service accessibility and response times without building an in-house team. Springboard, recognized for their reputation in customer support, set up a live support call center using a script provided by the client. Now, Springboard's team directly engages with the company's customers, providing real-time support solutions.

The company also worked with BoxAProduct, a social media management service, with the objective to improve customer relations and engagement. Springboard, discovered through LinkedIn, took charge of online customer service following industry research. They managed email, live chat, and social media support, thus allowing BoxAProduct to concentrate on customer experience and business growth.

In another project, Springboard was hired by Limn Design, a creative agency, to manage the surge of emails, live chats, and order management for their clients' e-commerce stores. The goal was to provide clients with a value-added service and manage outsourcing at scale. Found through a Google search, Springboard made the transition smooth for Limn Design, taking over customer support one client at a time. They also assisted in creating FAQs for each client. Now, a brand success manager and four customer service agents from Springboard handle Limn Design's customer support.