What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of April 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

241

Supporthero
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Walnut, CA
Support Hero is an advanced knowledge system company based in Walnut, Calif. Founded in 2016, their team of 10 serves clients in the consumer products and financial services sectors. Their main service is business process outsourcing.

“It's a good back office service and one of the most complete on the market.”-Human Resources Manager, Consumer Products Company

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Clients
- Lucius Q
Industries
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242

Supporto
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Ukraine
Supporto is a customer support agency based in Ukraine. They employ four staff who specialize in community management, social networking, and customer support for small and large businesses. Services include market analysis, solution development, content management, and design.

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Clients
- Emercoin
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243

Answer America
(6 Reviews) 4.4
- Timeliness
  4.3
- Service Excellence
  4.4
- Value
  4.1
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Willow Grove, PA
Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.

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244

InTouch
(1 Reviews) 5.0
- Timeliness
  3.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  0.0
- $1,000+
- 50 - 249 employees
- Martinsburg, WV
InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.

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Clients
- Dan Ryan Builders
Industries
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245

Dah Reply
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Petaling Jaya, Malaysia
Dah Reply is a Kuala Lumpur, Malaysia-based generative ai company. The small team specializes in generative ai, customer service outsourcing, other marketing, and Artificial Intelligence and was founded in 2023.
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Clients
- Agmo Studio
Industries
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246

MaxSource Private Limited
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Vadodara, India
MaxSource Private Limited is a back office outsourcing company. They focus on back office outsourcing, content marketing, email marketing, affiliate marketing, and more and were founded in 2017. Their small team is in Vadodara, India and Santa Monica, California.

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247

Jarvis Helps LLC
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Check, VA
Jarvis Helps LLC is a customer service outsourcing company founded in 2022. They are in Check, Virginia and have a small team. Their services include customer service outsourcing, web development, web design, corporate photography, and more.
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248

Alert Communications
(2 Reviews) 2.8
- Timeliness
  2.8
- Service Excellence
  2.8
- Value
  2.8
- Would Recommend
  2.8
- $1,000+
- 250 - 999 employees
- Camarillo, CA
Alert Communications is an answering service. Their midsize team is located in Camarillo, California. Their services include voice services. The firm was established in 1965.

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Industries
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249

Swivelt
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $100,000+
- 10 - 49 employees
- Singapore, Singapore
Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries.

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Clients
- NetApp
Industries
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250

PCN - Professional Communications Network
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Riverside, CA
PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients.

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251

AMBSI Inc.
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sayreville, NJ
AMBSI Inc., an insurance services & brokers company, was founded in 2016. They are based in Sayreville, New Jersey and have a small team. Their services include insurance services & brokers.

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Industries
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252

ARC Business Process Outsourcing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Stellenbosch, South Africa
ARC Business Process Outsourcing is a sales outsourcing company. The midsize Cape Town, South Africa-based company was founded in 2020. Their team specializes in sales outsourcing, customer service outsourcing, call center services, and back office outsourcing.
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Industries
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253

Axcim Business Solutions
(3 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Colombo, Sri Lanka
Axcim Business Solutions is a non-voice bpo/back office services company. Their small team is based in Colombo, Sri Lanka. Their team provides non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and voice services.

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Industries
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254

AnswerFirst
(24 Reviews) 4.2
- Timeliness
  0.6
- Service Excellence
  4.2
- Value
  0.6
- Would Recommend
  4.3
- Undisclosed
- 50 - 249 employees
- Tampa, FL
AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

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Clients
- Bayer
Industries
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255

Salaria Sales
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Washington, DC
Salaria Group is a business agency founded in 2018 in Washington, DC. Their team of over 50 provides market research, marketing strategy, and business consulting solutions to small businesses in the fields of business services and consumer products.

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Clients
- RenewAge Energy Solutions
Industries
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256

BPM CONSULTING SAS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Bogotá, Colombia
BPM CONSULTING SAS is a telephone answering service established in 2005. The large Bogotá, Colombia-based team specializes in call center services, customer service outsourcing, BI & big data consulting & SI, cybersecurity, and more.
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Clients
- ADMINISTRADORA DE LOS RECURSOS DEL SISTEMA GENERAL DE SEGURIDAD SOCIAL EN SALUD - ADRES
Industries
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257

PATLive
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.8
- Would Recommend
  4.9
- Undisclosed
- 250 - 999 employees
- Tallahassee, FL
PATLive is a voice services provider based in Tallahassee, Fla. and founded in 1990. They specialize in voice services. They offer support in multiple languages, customizable scripts, video calls, and text messaging.

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Clients
- Brovil Associates LLC
Industries
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258

PREMIUMHELP
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- New York, NY
PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

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259

Srisys Inc
(3 Reviews) 4.2
- Timeliness
  4.2
- Service Excellence
  4.2
- Value
  3.8
- Would Recommend
  4.3
- $1,000+
- 50 - 249 employees
- West Chester, OH
Founded in 2001, Srisys Inc is an IT consulting and software development firm. Srisys Inc’s 65 employees can be found in its West Chester, Ohio headquarters or its additional offices in Cincinnati, Ohio and India. Srisys Inc provides voice/call center services, BPO and back office services, and HR consulting and outsourcing to the government and consumer and financial services companies.

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Clients
- Cincinnati Parks
Industries
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260

Euroccor JSC
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- София, Bulgaria
In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

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Industries
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261

Nelson & Co Solutions
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Weatherford, OK
Nelson & Co Solutions, a customer service outsourcing company, was launched in 2014. Their small team is located in Weatherford, Oklahoma. Their services include customer service outsourcing, business consulting, and back office outsourcing.

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Clients
- Schoolyard Snacks
Industries
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262

Call Center Pros
(4 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Santo Domingo, Dominican Republic
Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

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263

Medical PA
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Harlow, United Kingdom
Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.
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Industries
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264

Servixer, LLC
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Sheridan, WY
Servixer, LLC is a transcription company established in 2018. The midsize Sheridan, Wyoming-based team provides transcription, social media marketing, voice services, digital strategy, and more.
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Industries
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265

A1 Call Center
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 250 - 999 employees
- Noida, India
A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries.

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Clients
- BetterU
Industries
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266

Ekant Infotech Solution
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Lucknow, India
Ekant Infotech Solution is an answering service. Launched in 2016, the agency is in Lucknow, India. The small team offers voice services and custom software development.

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Industries
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267

Icone Developer LTD

(0 Reviews)

Not yet reviewed.
- $50,000+
- 250 - 999 employees
- Dhaka, Bangladesh
Icone Developer LTD is a midsize commercial brokerage services company. The Dhaka, Bangladesh-based firm was launched in 2006. Their team provides commercial brokerage services, commercial property management, engineering, business consulting, and more.
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268

KODA
(8 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.6
- Would Recommend
  5.0
- $10,000+
- 10 - 49 employees
- Wrocław, Poland
KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

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Clients
- Santander Consumer Bank
Industries
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269

Talk2Rep
(6 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.1
- Would Recommend
  4.3
- $1,000+
- 250 - 999 employees
- Fort Lauderdale, FL
Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

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Clients
- Rosetta Stone
Industries
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270

Login Services
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Coimbatore, India
Founded in 2007, Login Services is located in Coimbatore, India. Their team of about 50 people provides non-voice BPO/back office services for enterprise, midmarket, and small businesses. Their industries include health care, medical, business, and other services.

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