Top 100 Outsourced Customer Support Services

A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays.

"Their dependability and good communication style were impeccable."

Turn Key Receptionist provides call center services for a massage company. The team is responsible for answering end customers' inquiries, scheduling appointments, and providing updates to the client's team.

"I was impressed with their customer empathy."

Call Bro LLC. provides customer service outsourcing for a real estate company. They have outsourced five customer service agents for the client.

"The quality of delivery was outstanding."

An energy management solutions company partners with Salaria Group to serve as their intermediary solution. The client wants to increase their sales.

"The scale of what they can accomplish is enormous and is well worth the investment."

A nonprofit institution hired PREMIUMHELP for digital marketing support. The team provided an experienced virtual assistant to work directly with the client, helping them promote their brand online. 

"I was pleased with the results."

Anserve Inc. provides call center services for a lock and safe company. They answer the phones when the client is out of the office, take customers’ information, and forward it to the client via email.

“My engagement with Anserve Inc. has worked out well.”

MAX BPO provided outsourced call center services for a digital marketing agency's international clients. They handle inbound and outbound calls.

"The project is progressing well and we are getting good results."

Oneresource Virtual Assistants Ltd provided virtual assistant services to a mortgage broker. Their team was responsible for daily communication management, financial accounting practices, and marketing support.

"Oneresource Virtual Assistants Ltd really understood what we were after and worked with us to achieve our goals."

A stock exchange group was looking to innovate the way they reach out to their customers, so they engaged with Rabbit & Pork to lead the development of their voice search apps for Google and Alexa.

"They can really dig in and understand the why of what you’re trying to do and then implement it."

Sonnecto provides dedicated business process support with outsourced teams including customer service, sales, IT support, and technical mentorship. They also support back-office processes like accounting.

"They were at the forefront of solving problems and made sure the experience went smoothly."

A career coaching company hired MaxSource Private Limited to assist with research projects for an end client. The vendor provided in-depth research about other agencies to prepare job seekers for interviews.

"Their quality of work was exceptional, and they were great with feedback."

An online B2B marketplace hired Cyfuture to conduct cloud computing services.

"The project was completed on time."

Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.

"They have a proper project management flow in place."

Rozlin Financial Group was brought in to handle payment collections. This involvement served as a follow-on to another of their client’s projects, in which another company set up a billing service.

“While I don’t think we’re collecting on a large number of our outstanding bills, we consistently receive something.”

Dynamic Business Outsourcing Solutions provided full administrative support for an insurance brokerage. Their team provides staff screening, interviewing services, and additional facilities for employees.

"This is our first BPO experience and so far our dealings with their team have been great."

DelonApps provides call center services for a healthcare firm. They are tasked with providing reliable customer support 24 hours a day to service international clients. 

"They have provided affordable and excellent service."
 

VA Support Now provides back office outsourcing services for a telecommunication consultancy firm. This includes task management, client communication, administrative support, and receptionist duties.

"The most impressive aspect about VA Support Now is their reliability and efficiency."

AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

"[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

“Our patients love them and compliment how professional they are.”

A jewelry shop hired Nelson & Co Solutions to help them set up processes and templates for refunding returned items. The team also set up an inventory management system for the client’s Shopify store.

"I feel like Nelson & Co genuinely wants to see my business succeed."

A digital marketing company hired Cosmic Sounds for their transcription services. The team translated voiceovers into different languages. Their services are ongoing.

"The team delivers."

Ekaru was hired by a CPA firm to manage and support their company's IT infrastructure. Tasks include monitoring and maintaining IT system and resolving technical issues.

"My biggest measure would have to be that whenever I needed them, they’ve always come through for me."

A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

"Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

Hit Rate Solutions provides seasonal marketing assistance by managing activities, events, messages, and calls to boost customer engagement and increase revenue. 

"They did a great job and met our requirements."

A lead generation company has hired Lameco to design and develop their e-commerce store. The team is tasked with platform selection, content management, integration, testing, and QA, among other items.

"We appreciate the way they treat our problems as their own."

Leverage Contact Center provides voice services for a home goods retailer. After completing formal training and learning the partner's business, they contact 30–50 people a day pitching sales for the products.

“They’re very strong in setting their team up to succeed.”

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization