Top 100 Back Office BPO Companies

Prialto provided virtual assistant and marketing support services for a sales training company. Prialto provided a virtual assistant that supported the client with marketing efficiency. 

"I was impressed with their culture and team spirit."

LimTC provides ongoing customer support support for a document generation platform. The team is responsible for scheduling and accomplishing customer calls and maintaining customer satisfaction ratings.

"I don't believe anything is perfect in this world, but with LimTC, it has been a flawless experience."

iCareBilling provides credentialing and billing services for a clinical laboratory. The team is responsible for submitting enrollment applications to insurance companies and for payment processing.

"I found the customer service most impressive."

Unity Communications provides bookkeeping services for an import and distribution company. The team uses QuickBooks to help the client navigate relevant Canadian tax laws and use the best accounting practices. 

“They’re timely and responsive.”

Remote CoWorker provides call center services for a residential and commercial tear out company. The team reaches out to potential leads through email and follows up with secondary emails and phone calls.  

"I was immediately impressed by their remarkable time management skills."

Wishup carries out graphic design services for an education company. The team also provides the client with virtual assistance.

"They were very focused on our success."

A tech recruitment agency hired iWorker for a range of lead generation and data entry services. Their tasks included building client and lead lists, social media marketing, video editing, and email marketing.

"The workflow was very effective."

Wing Assistant develops a social media strategy and creates content for a digital marketing company. The team is responsible for setting a weekly editorial calendar, posting, and responding to comments.

"I’m able to get this quality of work within my budget."

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

"The quality of services experienced by users has increased."

EMAPTA provided website development services for a health care company. The team handled the design and development of the project.

"They really impressed me with their intent to completely understand our company and our challenges."

Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads. 

"Together, we built a sustainable and efficient lead management process."

Pexly provides content moderation services for an online classifieds platform. They have worked on regulating high volumes of user-generated content.

"Delivery is always on time, and our needs are always addressed promptly and satisfactorily."

Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.

"They meet the specific needs of our company in a way that no other competitor can."

Big Outsource provides customer and technical support operations services for a telecommunications company. They manage the billing and collection process and help fasten resolution times.

"Their proactive communication and transparency are particularly appreciated."

Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.

“I can’t recommend them enough — their team is patient with our customers.”

A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

DialAmerica provides outbound calling service for an insurance provider. Their team makes calls to generate leads. The project stretches to around 3,000 hours of calling per month. 

"The quality of leads sets them apart from other providers."

SupportYourApp provides customer support services to a gift and accessories brand. They've deployed three agents who offer phone and email support seven days a week for 14-22 hours daily.

"What distinguishes them is their active commitment to rectifying problems when they arise."

Baltic Assist handles the data collection process of all retail transactions for an international tobacco manufacturing company. The client works directly with one data analyst from the vendor's team.

"They communicate very fluently. "

Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.  

"Fusion has always exceeded our expectations."

A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German.

"We are extremely satisfied with Simply Contact's services."

Connext has been hired by an expense management software company for recruitment services. They help the client expand their global presence by bringing in new talents and providing post-hire support.

"Connext has truly listened to our needs."

Kantipur Management Private Limited provided customer service and sales support for a motorcycle distributing company, including outbound call support, record keeping, client query support, and reporting.

"They met the desired level of quality."

MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

"They’re ready to help me any time of the day."

APEX Call Centers works as the customer service center of a media company. Their team has been in charge of transitioning from the previous provider, developing scripts, handling calls, and making appointments.

“APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”

Personiv provides out-of-house artwork for an American billboard design company. Their artists supplement the work of an in-house team.

"Every time we ask them to raise the bar, they surpass our expectations."

Vserve Ebusiness Solutions provides staff augmentation services for an apparel and accessories wholesaler. The team assists the client in managing all purchase orders.

"They have a high-level team at a cost-effective price point."

Smart Solutions provided employee leasing services to a software development firm. The vendor analyzed the project, gave the client recommendations, and estimated the number of employees needed for the project.

"They meticulously chose the best specialists, helped us work on the project, and supported us until the end."