
Top 100 Back Office BPO Companies
September 2023List of the Best Back Office BPO Services
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1
- $1,000+
- 250 - 999 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
Notable Project
Prialto provided virtual assistant and marketing support services for a sales training company. Prialto provided a virtual assistant that supported the client with marketing efficiency.
"I was impressed with their culture and team spirit."
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2
- $5,000+
- 250 - 999 employees
- Kyiv, Ukraine
Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients.
Clients
- eKomi Ltd
- OneLook
- NectarDesk
Industries
Notable Project
LimTC provides ongoing customer support support for a document generation platform. The team is responsible for scheduling and accomplishing customer calls and maintaining customer satisfaction ratings.
"I don't believe anything is perfect in this world, but with LimTC, it has been a flawless experience."
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3
- $1,000+
- 250 - 999 employees
- Chicago, IL
iCareBilling Medical Billing Company is a medical billing company founded in Glen Ellyn, Ill. in 2019 with no more than 50 experts. They offer back-office services, IT managed services, and digital strategy solutions for clients across various industries.
Clients
- Preston Family Healthcare
- Arthritis Care Medical Group
- Midwest Care Center
- NextGen Medical Labs LLC
Industries
Notable Project
iCareBilling provides credentialing and billing services for a clinical laboratory. The team is responsible for submitting enrollment applications to insurance companies and for payment processing.
"I found the customer service most impressive."
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4
- $1,000+
- 250 - 999 employees
- Gilbert, AZ
Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
Clients
- ATT
- RingCentral
- Wireless Watchdogs
- MSP's
Industries
Notable Project
Unity Communications provides bookkeeping services for an import and distribution company. The team uses QuickBooks to help the client navigate relevant Canadian tax laws and use the best accounting practices.
“They’re timely and responsive.”
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5
- $1,000+
- 1,000 - 9,999 employees
- Hollywood, FL
Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.
Clients
- Amazon
- Aavgo
- TheDreamzTeam
- Managed IT Solutions
Industries
Notable Project
Remote CoWorker provides call center services for a residential and commercial tear out company. The team reaches out to potential leads through email and follows up with secondary emails and phone calls.
"I was immediately impressed by their remarkable time management skills."
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6
- $1,000+
- 50 - 249 employees
- New York, NY
Wishup is a virtual executive assistant provider based in New York, with offices in New Delhi, London, and Amsterdam. Founded in 2015, Wishup's team of about 30 employees specializes in non-voice BPO/back office services but provides a wide range of other capabilities such as SEO, social media marketing, and bookkeeping.
Industries
Notable Project
Wishup carries out graphic design services for an education company. The team also provides the client with virtual assistance.
"They were very focused on our success."
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7
- Undisclosed
- 2 - 9 employees
- Santa Fe, NM
iWorker is a virtual assistant agency based in Santa Fe, N.M. The agency, founded in 2018, has more than 200 employees and provides HR services to small companies.
Industries
Notable Project
A tech recruitment agency hired iWorker for a range of lead generation and data entry services. Their tasks included building client and lead lists, social media marketing, video editing, and email marketing.
"The workflow was very effective."
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8
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Wing Assistant, a back office outsourcing company, was established in 2018. Their midsize team is located in Berkeley, California. Their services include back office outsourcing, customer service outsourcing, sales outsourcing, call center services, and more.
Industries
Notable Project
Wing Assistant develops a social media strategy and creates content for a digital marketing company. The team is responsible for setting a weekly editorial calendar, posting, and responding to comments.
"I’m able to get this quality of work within my budget."
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9
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.
Clients
- Groupon
- Sprint
- Web2Carz
- Wyndham
Industries
Notable Project
A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.
"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm
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10
- $1,000+
- 250 - 999 employees
- London , United Kingdom
Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies.
Clients
- BACK MARKET, Inc.
- Appen
- Xerox
- University of Geneva
Industries
Notable Project
Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.
"The quality of services experienced by users has increased."
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11
- Undisclosed
- 1,000 - 9,999 employees
- Mandaluyong, Philippines
EMAPTA is an IT staff augmentation company. Launched in 2010, the company is headquartered in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, finance & accounting outsourcing (FAO), voice services, other digital marketing, and more.
Industries
Notable Project
EMAPTA provided website development services for a health care company. The team handled the design and development of the project.
"They really impressed me with their intent to completely understand our company and our challenges."
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12
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.
Clients
- Uber
Notable Project
Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.
"Together, we built a sustainable and efficient lead management process."
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13
- $1,000+
- 250 - 999 employees
- Amsterdam, Netherlands
Launched in 2015, Pexly is a back office outsourcing company. The company specializes in back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team. The company is in Amsterdam, Netherlands.
Industries
Notable Project
Pexly provides content moderation services for an online classifieds platform. They have worked on regulating high volumes of user-generated content.
"Delivery is always on time, and our needs are always addressed promptly and satisfactorily."
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14
- $1,000+
- 1,000 - 9,999 employees
- Long Beach, CA
Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.
Industries
Notable Project
Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.
"They meet the specific needs of our company in a way that no other competitor can."
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15
- $10,000+
- 250 - 999 employees
- San Pablo City, Philippines
Call center company Big Outsource is in San Pablo City, Philippines. The midsize firm was founded in 2014. Their services include voice services and non-voice bpo/back office services.Industries
Notable Project
Big Outsource provides customer and technical support operations services for a telecommunications company. They manage the billing and collection process and help fasten resolution times.
"Their proactive communication and transparency are particularly appreciated."
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16
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.
Clients
- Flexigroup
- Monat
- Samsung
- KFC
Industries
Notable Project
Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.
"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service
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17
- $1,000+
- 1,000 - 9,999 employees
- Long Beach, CA
Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.
Clients
- LevelUp
- Rocksbox
- Peloton
- Paddle.com
Industries
Notable Project
Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.
“I can’t recommend them enough — their team is patient with our customers.”
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18
- $1,000+
- 50 - 249 employees
- L'viv, Ukraine
Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.
Industries
Notable Project
A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.
''I recommend telling them your goals — their team can advise you on the best way to achieve them.''
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19
- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Clients
- TIME Magazine
- GE Capital Bank
- Special Olympics
Industries
Notable Project
DialAmerica provides outbound calling service for an insurance provider. Their team makes calls to generate leads. The project stretches to around 3,000 hours of calling per month.
"The quality of leads sets them apart from other providers."
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20
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
Notable Project
SupportYourApp provides customer support services to a gift and accessories brand. They've deployed three agents who offer phone and email support seven days a week for 14-22 hours daily.
"What distinguishes them is their active commitment to rectifying problems when they arise."
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21
- $1,000+
- 50 - 249 employees
- Vilnius, Lithuania
Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries.
Industries
Notable Project
Baltic Assist handles the data collection process of all retail transactions for an international tobacco manufacturing company. The client works directly with one data analyst from the vendor's team.
"They communicate very fluently. "
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22
- $10,000+
- 10,000+ employees
- Canton, OH
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Clients
- PAYTM
- TATA
- SNAPDEAL
- RELIANCE JIO
Industries
Notable Project
Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.
"Fusion has always exceeded our expectations."
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23
- $1,000+
- 250 - 999 employees
- Warszawa, Poland
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
Notable Project
A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German.
"We are extremely satisfied with Simply Contact's services."
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24
- $1,000+
- 250 - 999 employees
- Angeles, Philippines
Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.
Industries
Notable Project
Connext has been hired by an expense management software company for recruitment services. They help the client expand their global presence by bringing in new talents and providing post-hire support.
"Connext has truly listened to our needs."
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25
- $1,000+
- 1,000 - 9,999 employees
- Lalitpur, Nepal
Kantipur Management Private Limited, a marketing strategy company, was launched in 2014. Their large team is headquartered in Kathmandu, Nepal; Lalitpur, Nepal and Lalitpur, Nepal and specializes in marketing strategy, corporate training, customer service outsourcing, and hr consulting.Industries
Notable Project
Kantipur Management Private Limited provided customer service and sales support for a motorcycle distributing company, including outbound call support, record keeping, client query support, and reporting.
"They met the desired level of quality."
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26
- $1,000+
- 1,000 - 9,999 employees
- Woodburn, OR
MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.
Industries
Notable Project
MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.
"They’re ready to help me any time of the day."
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27
- $50,000+
- 250 - 999 employees
- Fort Lauderdale, FL
APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.
Industries
Notable Project
APEX Call Centers works as the customer service center of a media company. Their team has been in charge of transitioning from the previous provider, developing scripts, handling calls, and making appointments.
“APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”
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28
- Undisclosed
- 1,000 - 9,999 employees
- Austin, TX
Personiv is a finance and accounting outsourcing firm based in Austin. Founded in 1985,their team serves clients in the marketing and advertising sectors. Services include digital strategy and graphic design.
Notable Project
Personiv provides out-of-house artwork for an American billboard design company. Their artists supplement the work of an in-house team.
"Every time we ask them to raise the bar, they surpass our expectations."
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29
- $1,000+
- 250 - 999 employees
- New York, NY
Vserve Ebusiness Solutions is a non-voice bpo/back office services company. The midsize team is headquartered in New York, New York. Their services include non-voice bpo/back office services, product design, web design, voice services, and more.
Industries
Notable Project
Vserve Ebusiness Solutions provides staff augmentation services for an apparel and accessories wholesaler. The team assists the client in managing all purchase orders.
"They have a high-level team at a cost-effective price point."
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30
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Non-voice bpo/back office services company Smart Solutions BPO for IT was established in 2008. The firm provides non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO) and has a small team.
Clients
- Intel
- Pernod Ricard Ukraine
- Sisense
- Abbott
Industries
Notable Project
Smart Solutions provided employee leasing services to a software development firm. The vendor analyzed the project, gave the client recommendations, and estimated the number of employees needed for the project.
"They meticulously chose the best specialists, helped us work on the project, and supported us until the end."
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