Top 100 Back Office BPO Companies

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Top 100 Back Office BPO Companies

November 2022

Looking for a top non-voice BPO service?

Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient. 

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List of the Best Back Office BPO Services

  • 1
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Portland, OR

    Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.

    Clients

    • Headline
    • Woodruff Sawyer
    • Rapid7
    • Graham Company

    Industries

    Notable Project

    Prialto provides administrative support for a real estate company. Their work includes data entry services, responding to customer inquiries, and other administrative tasks.

    "Their team’s biggest strength is their ability to be ready for any situation."

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  • 2
    • $1,000+
    • 250 - 999 employees
    • Chicago, IL

    iCareBilling Medical Billing Company is a medical billing company founded in Glen Ellyn, Ill. in 2019 with no more than 50 experts. They offer back-office services, IT managed services, and digital strategy solutions for clients across various industries.

    Clients

    • Preston Family Healthcare
    • Arthritis Care Medical Group
    • Midwest Care Center
    • NextGen Medical Labs LLC

    Industries

    Notable Project

    iCareBilling has provided credentialing and billing services to a medical laboratory. They've assisted the client in getting credentialed with various insurance providers.

    "They've provided fast service and responses."
     

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  • 3
    • $1,000+
    • 250 - 999 employees
    • Gilbert, AZ

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    Helping an in-house team handle user requests, Unity Communications provided IT and help desk services. They used a ticketing system to address most of the user experience issues. 

    “They're very knowledgeable and they were always available to address the requests from our users.”

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  • 4
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides a cleaning company with customer support services. The client has walked them through the software they utilize, and Remote CoWorker optimized them using their expertise. 

    "I have tried 2-3 companies, and Remote CoWorker has worked out the best."

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  • 5
    • Scheduling

      4.7
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Miami Beach, FL

    Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.

    Clients

    • Facebook
    • Twitter
    • Uber
    • Instagram

    Notable Project

    Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads. 

    "Together, we built a sustainable and efficient lead management process."

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  • 6
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Clients

    • BACK MARKET, Inc.
    • Appen
    • Xerox
    • University of Geneva

    Industries

    Notable Project

    Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

    "The quality of services experienced by users has increased."

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  • 7
    • $10,000+
    • 10,000+ employees
    • Kolkata, India

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • PAYTM
    • TATA
    • SNAPDEAL
    • RELIANCE JIO

    Industries

    Notable Project

    Fusion BPO Services offered customer service outsourcing for a digital tech company. The client wants a multilingual platform that is cost-effective and near-shore.

    "About 20 highly experienced customer service agents communicated with us quite smoothly."

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Angeles, Philippines

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    Connext was hired by a real estate development firm to provide payroll, back office administration, and more accounting services. The client is being billed every month for the project.

    "We've found the provided resources to be very high quality and wonderful to work with."

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  • 9
    • Scheduling

      4.6
    • Quality

      4.7
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients

    • LevelUp
    • Rocksbox
    • Peloton
    • Paddle.com

    Industries

    Notable Project

    Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.

    “I can’t recommend them enough — their team is patient with our customers.”

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  • 10
    • $50,000+
    • 250 - 999 employees
    • Fort Lauderdale, FL

    APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.

     

    Industries

    Notable Project

    APEX Call Centers works as the customer service center of a media company. Their team has been in charge of transitioning from the previous provider, developing scripts, handling calls, and making appointments.

    “APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”

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  • 11
    • $1,000+
    • 1,000 - 9,999 employees
    • The Woodlands, TX

    Solvo Global is a voice service company with a team of over 250 people and founded in 2014. Headquartered in The Woodlands, Texas, they not only offer voice services but also various back-office services for clients.

    Clients

    • CenCal Insurance Services
    • Liquid Global Company

    Notable Project

    Solvo Global handles BPO services for a management consulting firm that caters to the legal industry. This involves conducting call center services, setting appointments, nurturing leads, and other admin tasks.

    "I've been very pleased with their services."

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  • 12
    • Scheduling

      4.6
    • Quality

      4.5
    • Cost

      4.3
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Encino, CA

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients

    • Alima Technologies
    • Intrepid Advisors
    • LexisNexis
    • LiQWID

    Industries

    Notable Project

    A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program.

    "Callbox is an experienced demand generation company."

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  • 13
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Redwood City, CA

    WePay is an integrated payment processing provider based in Redwood City, Calif; they have another office in Providence, R.I. Founded in 2008, WePay has at least 270 employees that provide non-voice BPO and back office services. Clients are in a range of sectors including IT, healthcare, and nonprofit. 

    Clients

    • TeamSnap
    • Webconnex
    • GoFundMe
    • Classy

    Industries

    Notable Project

    WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

    "They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

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  • 14
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bengaluru, India

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Clients

    • Groupon
    • Sprint
    • Web2Carz
    • Wyndham

    Industries

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

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  • 16
    • $1,000+
    • 250 - 999 employees
    • Dnipro, Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers.

    "They’re not complacent and are always looking for additional things to do."

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  • 17
    • $1,000+
    • 250 - 999 employees
    • Beograd, Serbia

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

    Notable Project

    SupportYourApp provides call center services for a B2C nutritional product company. The team works 20 hours daily for five days as support agents who communicate with customers and document information.

    “I like their extensive expertise in the field of customer support.”

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  • 18
    • Undisclosed
    • 50 - 249 employees
    • Kolkata, India

    Task Virtual is an outsourcing agency based in Kolkata, India. Since 2016, their small team of 9 has been specializing in market research, business consulting, non-voice BPO services, branding, transcription, and more. They mainly work with midmarket clients in a variety of industries.

    Industries

    Notable Project

    Task Virtual provided a virtual assistant for a coaching company. The work entailed research, data entry, content creation, and social media activities. 

    "All the work was managed effectively."

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Los Angeles, CA

    Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.

    Industries

    Notable Project

    Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.

    "I appreciated how thorough the intake call was."

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  • 20
    • $1,000+
    • 250 - 999 employees
    • Millstone, NJ

    ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. Established in 2004, ARDEM has over 250 employees. The firm specializes in data entry and non-voice services but are equipped to offer voice call support as well.

    Industries

    Notable Project

    ARDEM Incorporated manages data entry for a government agency in New York City. The client processes massive volumes of data from various sources and needed to make their system more efficient. ARDEM's services save an average of 1200 labor-hours a month. The client has commented that ARDEM provides the best services in their niche, and finds these solutions vastly preferable to in-house manual data entry.

    "It helps save time and allows records to be organized and stored. They have the ability to do what they promise." — HR Manager, Government Agency

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  • 21
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Los Altos, CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients

    • Hacking Law Practice
    • Wondermint
    • Fagan Fagan & Davis
    • Merchbar

    Industries

    Notable Project

    Smith.ai provides virtual reception services for a family law firm. The team acts as the initial point of contact for prospective customers, takes their information, and schedules meetings.

    "Smith.ai is excellent at providing feedback and making corrections when necessary."

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  • 22
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York City, NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients

    • WebFX
    • Pfizer
    • Allstate
    • Asurea

    Industries

    Notable Project

    CrewBloom provides ongoing call center services for an automated sales and marketing software solution. They respond to inbound leads who are currently using a free trial version, encouraging more subscriptions.

    "They have great communication and are a very experienced team."

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  • 23
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • South Jordan, UT

    AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.

    Clients

    • Lineagen
    • Center for Balanced Health
    • Greenhill Family Clinic

    Industries

    Notable Project

    AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

    "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

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  • 24
    • $1,000+
    • 1,000 - 9,999 employees
    • New Delhi, India

    SunTec India is a multi-process IT outsourcing company based in New Delhi, India with an additional office in Laguna Beach, Calif. Founded in 1999, SunTec India boasts a team of over 968 employees who provide non-voice BPO/back office services and voice/call center services.

    Clients

    • Nielsen
    • Bose
    • Honda
    • Pepsico

    Industries

    Notable Project

    SunTec India was hired by a retail company for a product data entry project. The team receives documentation for thousands of products and creates them within their Magento-powered e-commerce platform.

    "The team has successfully completed what we wouldn’t have been able to inhouse."

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  • 25
    • Undisclosed
    • 2 - 9 employees
    • Kyiv, Ukraine

    Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.

    Clients

    • Adobe
    • Cushman & Wakefield
    • Preply
    • Freshworks

    Industries

    Notable Project

    Leading Solution performed lead generation and nurturing for a German SaaS company. The team managed the complete sales funnel creation, from prospecting and generating to processing lead contact information.

    "The most impressive thing was the level of communication and quality of work."

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  • 26
    • Undisclosed
    • 1,000 - 9,999 employees
    • Las Vegas, NV

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Industries

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

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  • 27
    • Undisclosed
    • 50 - 249 employees
    • Torreón, Mexico

    Founded in 2014, Remote Team Solutions is an HR services company headquartered in La Laguna, Mexico, with a secondary location in Las Vegas. Their team of around 10 focuses on HR consulting and non-voice BPO/back office services.

    Clients

    • Now Prop Preservation LLC
    • ASI Inc.

    Industries

    Notable Project

    Remote Team Solutions developed an e-commerce website and app for a winery. Their team also assisted with the client’s brand identity, videos, marketing, and trademarking.

    “While we’ve been working with them for a short time, I’ve seen more results in 6 months than in the past 3 years.”

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  • 28
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Durrës, Albania

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

    Clients

    • KlimaTek
    • Korrieri

    Industries

    Notable Project

    Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.

    "Everything I have asked for so far in terms of design they’ve delivered." 

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  • 30
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • San Francisco, CA

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries

    Notable Project

    VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

    "They have an outstanding workflow — the process I have been through with this team has been seamless."

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