Top 100 Back Office BPO Companies
March 2023Looking for a top non-voice BPO service?
Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.
That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business.
List of the Best Back Office BPO Services
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1
- $1,000+
- 250 - 999 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
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Prialto provides back-office support for an insurance company. They ensure good customer experiences and help customers find products that ultimately correspond to their goals.
"We have been steadily climbing with sales in our company and are managing our clients better."
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2
- $1,000+
- 250 - 999 employees
- Chicago, IL
iCareBilling Medical Billing Company is a medical billing company founded in Glen Ellyn, Ill. in 2019 with no more than 50 experts. They offer back-office services, IT managed services, and digital strategy solutions for clients across various industries.
Clients
- Preston Family Healthcare
- Arthritis Care Medical Group
- Midwest Care Center
- NextGen Medical Labs LLC
Industries
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iCareBilling provides credentialing and billing services for a clinical laboratory. The team is responsible for submitting enrollment applications to insurance companies and for payment processing.
"I found the customer service most impressive."
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3
- $1,000+
- 250 - 999 employees
- Gilbert, AZ
Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
Clients
- ATT
- RingCentral
- Wireless Watchdogs
- MSP's
Industries
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Unity Communications provides call center support to help a travel company manage the increase in their business.
"The quality of their service is excellent."
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4
- $1,000+
- 1,000 - 9,999 employees
- Hollywood, FL
Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.
Clients
- Amazon
- Aavgo
- TheDreamzTeam
- Managed IT Solutions
Industries
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Remote CoWorker provides outsourcing services for a financial services company. They have searched for qualified candidates to build, update, and promote websites and rewrite content.
"Their technical skill level and communication are excellent."
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5
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.
Clients
- Uber
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Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.
"Together, we built a sustainable and efficient lead management process."
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6
- $1,000+
- 250 - 999 employees
- London , United Kingdom
Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies.
Clients
- BACK MARKET, Inc.
- Appen
- Xerox
- University of Geneva
Industries
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Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.
"The quality of services experienced by users has increased."
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7
- $1,000+
- 250 - 999 employees
- Amsterdam, Netherlands
Launched in 2015, Pexly is a back office outsourcing company. The company specializes in back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team. The company is in Amsterdam, Netherlands.
Industries
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Pexly helps a women's safety app provider find and hire customer success managers. They also conduct courses and lessons on behalf of the client to develop their employees' skills.
"We've been working with them for over a year, and they're always available for us."
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8
- $1,000+
- 250 - 999 employees
- Angeles, Philippines
Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.
Industries
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Connext was hired by a real estate development firm to provide payroll, back office administration, and more accounting services. The client is being billed every month for the project.
"We've found the provided resources to be very high quality and wonderful to work with."
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9
- $1,000+
- 1,000 - 9,999 employees
- Long Beach, CA
Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.
Clients
- LevelUp
- Rocksbox
- Peloton
- Paddle.com
Industries
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Enshored provides task automation services and data scraping services for a fintech company. Their work involves 12–15 ongoing projects and several one-off projects, which include backend automation tasks.
“Enshored's communication style and capabilities are top-notch.”
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10
- $10,000+
- 10,000+ employees
- Kolkata, India
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Clients
- PAYTM
- TATA
- SNAPDEAL
- RELIANCE JIO
Industries
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Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.
"Fusion has always exceeded our expectations."
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11
- $50,000+
- 250 - 999 employees
- Fort Lauderdale, FL
APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.
Industries
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APEX Call Centers works as the customer service center of a media company. Their team has been in charge of transitioning from the previous provider, developing scripts, handling calls, and making appointments.
“APEX Call Centers’ biggest strength is their ability to adapt to our needs and scale their workforce when needed.”
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12
- $1,000+
- 1,000 - 9,999 employees
- Tomball, TX
Solvo Global is a voice service company with a team of over 250 people and founded in 2014. Headquartered in The Woodlands, Texas, they not only offer voice services but also various back-office services for clients.
Clients
- CenCal Insurance Services
- Liquid Global Company
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Solvo Global handles BPO services for a management consulting firm that caters to the legal industry. This involves conducting call center services, setting appointments, nurturing leads, and other admin tasks.
"I've been very pleased with their services."
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13
- Undisclosed
- 1,000 - 9,999 employees
- Mandaluyong, Philippines
EMAPTA is an IT staff augmentation company. Launched in 2010, the company is headquartered in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, finance & accounting outsourcing (FAO), voice services, other digital marketing, and more.
Industries
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EMAPTA provided website development services for a health care company. The team handled the design and development of the project.
"They really impressed me with their intent to completely understand our company and our challenges."
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14
- $1,000+
- 50 - 249 employees
- Palo Alto, CA
Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.
Clients
- Tonic Health
- Certent
- People.ai
- Thred Up
Industries
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Alcor provided an independent media organization with HR services, managing their hiring, accounting, and legal needs. Some of their tasks include resolving employee issues and assisting with legal consultancy.
"They had an impressively dedicated attitude. It was a pleasure to work with them."
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15
- $1,000+
- 250 - 999 employees
- Los Angeles, CA
Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
Industries
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Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.
"I appreciated how thorough the intake call was."
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16
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Wing Assistant, a back office outsourcing company, was established in 2018. Their midsize team is located in Berkeley, California. Their services include back office outsourcing, customer service outsourcing, sales outsourcing, call center services, and more.
Industries
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Luminary Leaders hired Wing Assistant for a variety of tasks including research, preparing spreadsheets, graphic design, outbound emails and follow-up, appointment scheduling, and website maintenance.
"I love working with Wing and plan to have a long-term working relationship."
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17
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.
Clients
- Groupon
- Sprint
- Web2Carz
- Wyndham
Industries
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A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.
"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm
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18
- $1,000+
- 250 - 999 employees
- Dnipro, Ukraine
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
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Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts.
"Simply Contact is always open to the things we want to be improved or implemented."
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19
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
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SupportYourApp provides customer support services for a B2B software development firm. They've deployed two consultants who communicate with the end customers through Slack and a CRM ticketing system.
"We're impressed by how they connect with different customers and find a way to approach every request."
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20
- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients.
Clients
- Gamedev: Frogwares, Deyteris, Tea&cake Games, Vira Games, Turborocket games
- IT companies: Knowledge Expert, InCust, Prostir, Miritec, PNN soft, DDI, ZubiSoft, Fordewind
- E-commerce: PinTax, Fly technology, Kifreez, Nuts Nuts
- Digital studios:42DM, Admixer, Futuro team
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A social media agency partnered with Legal IT Group in order to develop a privacy policy, terms of use, and services agreements for the company.
"Their work desires 5 stars."
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21
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.
Clients
- Alima Technologies
- Intrepid Advisors
- LexisNexis
- LiQWID
Industries
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A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program.
"Callbox is an experienced demand generation company."
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22
- $1,000+
- 250 - 999 employees
- Hillsborough Township, NJ
ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. Established in 2004, ARDEM has over 250 employees. The firm specializes in data entry and non-voice services but are equipped to offer voice call support as well.
Industries
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ARDEM Incorporated provides customer service support to help a banking company assist as many customers as possible in a timely manner. They also help the client develop new ideas to become more efficient.
"They are very easy to communicate with."
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23
- Undisclosed
- 50 - 249 employees
- Kolkata, India
Task Virtual is an outsourcing agency based in Kolkata, India. Since 2016, their small team of 9 has been specializing in market research, business consulting, non-voice BPO services, branding, transcription, and more. They mainly work with midmarket clients in a variety of industries.
Industries
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Task Virtual provided a virtual assistant for a coaching company. The work entailed research, data entry, content creation, and social media activities.
"All the work was managed effectively."
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24
- $1,000+
- 10 - 49 employees
- Rancho Cucamonga, CA
HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.
Clients
- HealthyStuff.com
- PrivateTunnel.com
- Bitcoin-Babe.com
- ProxyFish.com
Industries
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HiredSupport provides online chat support for a marketing business. Since completing in-depth training, they've provided order support to customers through the client's internal dashboard.
"If there is something that the agents don’t understand, then they will get in touch directly."
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25
- $1,000+
- 50 - 249 employees
- New York, NY
CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.
Clients
- WebFX
- Pfizer
- Allstate
- Asurea
Industries
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CrewBloom augmented a customer service team for a SaaS marketing company. They also managed and supported the client's troubleshoot queue.
"They're not just a vendor—they're like an extension of our business, and they're great coworkers to have!"
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26
- Undisclosed
- 50 - 249 employees
- Torreón, Mexico
Founded in 2014, Remote Team Solutions is an HR services company headquartered in La Laguna, Mexico, with a secondary location in Las Vegas. Their team of around 10 focuses on HR consulting and non-voice BPO/back office services.
Clients
- Now Prop Preservation LLC
- ASI Inc.
Industries
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Remote Team Solutions aided a retail tech software company's local recruitment needs. They filled a staffing gap and provided all necessary legal paperwork up to onboarding to support the client's requirements.
"Their speed in responding to any requests we made and their proactiveness were remarkable!"
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27
- Undisclosed
- 250 - 999 employees
- Los Altos, CA
Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.
Clients
- Hacking Law Practice
- Wondermint
- Fagan Fagan & Davis
- Merchbar
Industries
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Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.
"We get recordings of all the calls taken, which are great tools to help with quality assurance."
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28
- $1,000+
- 1,000 - 9,999 employees
- Davao City, Philippines
Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
Industries
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six eleven global services and solutions has provided BPO services to a telecommunications and IT services company for 10 years. The scope has included setting up the office space and finding the right agents.
“Their commitment to the project is outstanding – they’re always there when we need them.”
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29
- Undisclosed
- 1,000 - 9,999 employees
- Las Vegas, NV
Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services
Industries
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Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.
"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm
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30
- $1,000+
- 10 - 49 employees
- Manila, Philippines
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
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Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.
"Their team quickly understood how our platform worked and now deliver great customer service all around."
Most Reviewed Back Office Outsourcing Company
Connect with a Back Office Outsourcing Company that received the most new reviews in the past 12 months.
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