LEX Reception

LEX Reception was hired by Slayton Law, PLC to provide call center services. The law firm's objective was to ensure their clients could reach them at any time, and they wanted their phones answered 24/7, 365 days a year. LEX Reception was chosen for their excellent references and track record. The project involved answering phones after hours, on holidays, and handling overflow calls that the firm's staff couldn't immediately address. The service was set up by the firm's Marketing Director and Owner.

For Reeves Lavallee, PC, a family law practice, LEX Reception provided answering services. The attorney at the firm sought to avoid missed client calls, particularly during evenings and weekends when clients might be in crisis. LEX Reception developed a script for their receptionists to collect information from clients or prospects, and they handled overflow and after-hours calls. The attorney worked closely with Brianna, Channon, and Tess from LEX Reception, who were always ready to assist with any issues. The firm has been working with LEX Reception since January 2019 and spends an average of $100-$150 per month on the service.

The Law Office of Ban Al-Wardi hired LEX Reception to provide call center services for their immigration law firm. The goals were to ensure timely responses to client calls, maintain professional greetings and availability, and manage appointment scheduling. LEX Reception was selected for the project due to their budget-friendly pricing, culture fit, and value for cost. The project involved providing 24/7 access to friendly, informative, and empathetic representatives for existing and potential clients. LEX Reception also collected client intake information, scheduled consultations, and integrated with the firm's case management system. The receptionists' professionalism and support had a positive impact on the firm's business growth.