LEX Reception

LEX Reception was hired by a small law firm to manage overflow calls and handle evening and weekend calls. The firm's goal was to ensure that a live person, rather than an automated voicemail, answered these calls. The project was successful, with LEX Reception's team of phone professionals efficiently handling all calls not answered by the firm within 20 seconds. The firm's peers highly recommended LEX Reception, and the service they received exceeded their initial expectations.

Slayton Law, PLC, a law firm, engaged LEX Reception to ensure 24/7, 365-day phone coverage for its clients, including scheduling appointments. The firm selected LEX Reception due to its excellent references and strong track record. The project involved LEX Reception answering the firm's phones after hours, on holidays, and for overflow calls that the firm's staff couldn't immediately attend to. The firm's Marketing Director and Owner were instrumental in setting up the service, and the project was deemed successful in providing consistent and efficient phone coverage.

Reeves Lavallee, PC, a family law practice, hired LEX Reception to prevent missed client calls, particularly during evenings, weekends, and peak business hours. LEX Reception developed a script for its receptionists to collect information from clients or prospects, and made sure to update it whenever necessary. The attorney worked closely with LEX Reception's Sales Executive, Lead Client Manager, and Client Account Manager for any issues or queries. The engagement, which started in January 2019, costs between $100-$150 per month based on the amount of time used. The attorney found value in LEX Reception's services, which helped expand the practice's client service hours.