Call Masters BPO
visit site- $1,000+
- 50 - 249 employees
- Sheridan, WY
Client Insights
Industry Expertise
20%
15%
15%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
$10K-$49K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Call Masters BPO successfully provided back office and customer service support for ETR Ventures, an e-commerce service and product provider. Faced with a high volume of customer inquiries and issues with suppliers, ETR Ventures sought the expertise of Call Masters BPO to handle emails, social media comments, chats, and customer requests. After a thorough training process, a team of 5-7 agents from Call Masters BPO effectively managed customer service and back-office operations. The partnership, which lasted from January 2021 to July 2022, resulted in a significant investment between $10,000-$12,000. Due to website maintenance, the collaboration was temporarily paused, but ETR Ventures plans to rehire Call Masters BPO in the future.
Call Masters BPO also delivered exceptional call center services for Sloth Farm, an online marketplace. Sloth Farm was receiving an influx of customer queries about their products and needed a team to convert these leads into sales. After conducting extensive research and shortlisting several companies, Sloth Farm chose Call Masters BPO for their expertise and professionalism. The project involved handling customer inquiries and providing support to maximize business. Call Masters BPO used various calling tools including RingCentral, Helpscout, and Open phone, and their service resulted in a significant boost in sales for Sloth Farm. Despite some personnel changes during the partnership, the feedback process remained smooth and effective.