Call Masters BPO
visit site- $1,000+
- 50 - 249 employees
- Sheridan, WY
Call Masters BPO is a call center company. Launched in 2021, the team focuses on call center services. Their midsize firm is Sheridan, Wyoming-based.
Client Insights
Industry Expertise
20%
15%
15%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
$10K-$49K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Call Masters BPO completed a project for ETR Ventures, an e-commerce service and product provider. The company was struggling with a high volume of customer inquiries regarding tracking, return requests, and supplier issues. Call Masters BPO was tasked with handling all email, social media, and chat customer service responsibilities, as well as managing customer requests and liaising with suppliers. After a training and shadowing period, a team of 5–7 agents took over these tasks independently. The partnership, which cost between $10,000–$12,000, ran from January 2021 to July 2022 and was paused due to website maintenance. ETR Ventures plans to rehire Call Masters BPO in the future.
In another project, Call Masters BPO provided call center services for Sloth Farm, an online marketplace. The company was receiving a high number of customer queries about their products and hired Call Masters BPO to convert these leads into sales. After careful vendor selection, Sloth Farm worked with a team of two from Call Masters BPO, along with additional customer experience representatives. Various calling tools, including RingCentral, Helpscout, and Open phone, were used during this project. The service provided by Call Masters BPO resulted in a significant increase in sales for Sloth Farm, demonstrating the success of the project.