EverHelp

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EverHelp is a Warszawa, Poland-based customer service outsourcing company. The small agency was launched in 2021. Their services include customer service outsourcing, call center services, back office outsourcing, and sales outsourcing.

Client Insights

Industry Expertise

Information technology

35%

eCommerce

25%

Other industries

20%

Consumer products & services

10%

Gambling

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 60%

Enterprise (>$1B) 10%

Common Project Size

$10K-$49K 3 projects

<$10K 2 projects

$1,000,000-$9,999,999 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
15 Reviews

EverHelp was hired by Lumi, a company that empowers women with their appearance and style, to provide call center services. The goal was to improve product metrics by resolving users' issues and providing support. EverHelp was chosen due to its high ratings, proximity, cost-effectiveness, and alignment with Lumi's company values. A team of 25 from EverHelp worked on handling user queries, resolving issues, suggesting product improvements, and improving user retention rates. They also integrated new technical solutions and prepared reports upon request. The result was a streamlined process that effectively addressed user concerns and improved product metrics.

Boosters, an IT company, engaged EverHelp for customer service outsourcing. The goal was to establish high-quality customer relationships and gather information for product improvements. EverHelp was selected based on its reasonable pricing, cultural fit, and good value for cost. More than 10 EverHelp teammates were assigned to this project. They managed to answer all customer requests in app stores, emails, and chats within 2 minutes and resolve them in hours. This efficient customer service has contributed to the high-quality relationship between Boosters and its customers.

PlantIn, the world's largest plant lovers community, hired EverHelp for customer service outsourcing. The objective was to provide support for its users. EverHelp was chosen for its good value for cost. A team of 2-5 EverHelp employees was assigned to this project. They were able to promptly respond to customer queries even during peak hours, leading to a significant increase in customer satisfaction. The CEO of PlantIn was thrilled with EverHelp's dedication and recommended it to all businesses that prioritize exceptional customer service.

Timeliness

4.9

Service Excellence

5.0

Value

4.8

Would Recommend

4.9