EverHelp

EverHelp was engaged by IberiaExpress Logistics to enhance their customer support services. The company aimed to facilitate English-speaking foreign citizens in Portugal to access their services and to improve their customer support workflows. EverHelp successfully managed all English-language customer service through phone and live chat. They also improved the company's support management by setting up better ticket categories, response templates, and reporting. Regular feedback sessions were conducted to refine the communication style and facilitate customers with self-service options.

EverHelp was also hired by a boutique hotel chain in Southern Europe to handle their customer service outsourcing. The hotel aimed to provide reliable support for guest inquiries, bookings, and last-minute requests, especially during off-hours. EverHelp managed both email and live chat support for the hotel guests, handled booking confirmations, answered questions about hotel amenities, and addressed special requests. They flagged urgent issues to the on-site staff and provided weekly summaries of guest concerns, thereby helping the hotel improve its services.

Monzo Bank, a digital bank in the UK, sought EverHelp's services to develop an automated AI workflow. The bank aimed to reduce repetitive support questions and improve response times and overall customer satisfaction. EverHelp reviewed the bank's support history, identified the most common customer questions, and built AI workflows to answer them automatically. They redesigned the help center, integrated the automation into the ticketing system, and created performance dashboards. This allowed the bank's customer care team to focus more on complex banking issues.