Top 100 Virtual Receptionist Companies

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Top 100 Virtual Receptionist Companies

August 2022

Looking for a top virtual receptionist company?

Quality assurance of all of your incoming inquiries is a crucial function of customer service, but can be a time suck. Virtual receptionist services are designed to address this challenge. 

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List of the Best Virtual Receptionist Services

  • 31
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Back Office Betties is a virtual receptionist agency based n Scottsdale, Ariz. Founded in 2014, this company has 13 employees. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses.

    Clients

    • Various Law Firms

    Industries

    Notable Project

    Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

    "Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

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  • 32
    • Undisclosed
    • 1,000 - 9,999 employees
    • Santa Clarita, CA

    Human resources firm Tri Source International, LLC was established in 2007. They are based in Santa Clarita, California and have a large team. Their services include HR services, non-voice bpo/back office services, branding, voice services, and more.

    Industries

    Notable Project

    Tri Source International, LLC hires staff to answer the emails and calls that a financial services firm receives. They provide customer support and answer questions about bugs, refunds, and other questions.

    "We've used other companies in the past, and Tri Source has been the best thus far."

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  • 33
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Buford, GA

    VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.

    Clients

    • Adobe
    • McDonalds
    • Dell
    • Hyundai

    Industries

    Notable Project

    VoiceNation provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

    "Their customer service has been excellent."

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  • 34
    • Undisclosed
    • 10 - 49 employees
    • Fredericksburg, VA

    Conversational is a voice services company founded in 2003. Located in Fredericksburg, Virginia, the mid-sized team of experienced professional receptionists provides the best possible support for clients in the legal and medical industries, among others.

    Industries

    Notable Project

    Conversational provides call center services for a nonprofit organization. They take messages and forward them to the client's email. The goal is to respond to all inquiries and get accurate information.

    "Their most impressive part is the reliability and promptness of services provided consistently."

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  • 36
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Las Vegas, NV

    Abby Connect is a virtual receptionist firm in Las Vegas. Established in 2005, the team now has 40+ employees. They provide virtual receptionist and answering services for small businesses and mid-market companies in the financial, legal, and business services industries. 

    Industries

    Notable Project

    Abby Connect provides ongoing virtual receptionist services for a public safety equipment supplier. The team’s main task is to answer any incoming customer calls promptly.

    "We’ve been impressed with how easy it is to work with them; they’re very professional."

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  • 37
    • Scheduling

      5.0
    • Quality

      4.7
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Tallahassee, FL

    PATLive is a voice services provider based in Tallahassee, Fla. and founded in 1990. They specialize in voice services. They offer support in multiple languages, customizable scripts, video calls, and text messaging.

    Clients

    • Brovil Associates LLC
    • New England Hypnosis & Weightloss
    • MZ Real Estate

    Industries

    Notable Project

    PATLive provides live answering services for a small business. They answer calls, use a predetermined script, and send key information to internal personnel to streamline the process.

    "Working with PATLive is money well-spent and I value their services."

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  • 38
    • $1,000+
    • 250 - 999 employees
    • Fort Myers, FL

    Focused on industries like consumer products, non-profit, retail, and telecommunications, StatesideBPO employees around 70 people. The Fort Myers, Fla.-based team provides contact center services nationwide. 

    Industries

    Notable Project

    StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

    "So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

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  • 39
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Honolulu, HI

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

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  • 40
    • Scheduling

      4.6
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bristol, CT

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Industries

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

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  • 41
    • $1,000+
    • 1,000 - 9,999 employees
    • Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

    Clients

    • Ninja Van
    • Intel
    • BoardPAC
    • Best Inc

    Industries

    Notable Project

    Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

    "I’ve used other services, but they are the most convenient for me because of their flexibility."

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  • 42
    • $1,000+
    • 10 - 49 employees
    • Rancho Cucamonga, CA

    HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.

    Clients

    • HealthyStuff.com
    • Private Tunnel VPN
    • Bitcoin-Babe.com
    • ProxyFish.com

    Industries

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  • 43
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

    "I can’t ask for more — they do what they say they’ll do."

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  • 44
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Portland, OR

    HelloSells is a lead qualification service based in Portland, Oregon with over 250 members. Founded in 2015, they offer lead capture and qualification services to clients ranging from startups to enterprises. They have worked in the fields of advertising and marketing, real estate, insurance, and health care, among other industries.

    Clients

    • JaxInvest
    • Choice Granite & Remodeling
    • Quidel

    Industries

    Notable Project

    HelloSells provides virtual answering services to prevent unanswered client calls for a financial solutions company. They integrated services with a CRM, offer technical tutorials, and manage IT services.

    "Availability and communication are their team’s most impressive qualities."

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  • 45
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
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    • $1,000+
    • 250 - 999 employees
    • London, Canada

    Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services. 

    Industries

    Notable Project

    Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

    "They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

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  • 46
    • $1,000+
    • 1,000 - 9,999 employees
    • Burnsville, MN

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Industries

    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

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  • 47
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each call.

    "The dedicated personnel makes it feel personal and like they are part of our team."

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  • 49
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

    Industries

    Notable Project

    FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

    "In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

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  • 50
    • $1,000+
    • 250 - 999 employees
    • Overland Park, KS
    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

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  • 51
    • $5,000+
    • 10 - 49 employees
    • Chino, CA

    Vertical Computers is an IT services company based in Chino, Calif. The company, founded in 2014, has a team of around 15 that provides IT managed services, cloud consulting & SI, and voice services to various companies.

    Clients

    • Urban Armor Gear
    • OluKai
    • Jobar International
    • Pindler & Pindler

    Notable Project

    Vertical Computers handle the IT network of a healthcare staffing company. Their work involves upgrading and monitoring the firm’s servers. They’ve also replaced computers and installed equipment and software. 

    “Vertical Computers’ project management is consistent and quick.”

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  • 52
    • $5,000+
    • 10 - 49 employees
    • Springfield, MO

    Bottleneck Virtual Assistants is a business process outsourcing agency founded in 2016. Based in Springfield, Mo., the team of 15 employees specializes in non-voice BPO/back office services and voice services.

    Notable Project

    Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

    "They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

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  • 53
    • $1,000+
    • 2 - 9 employees
    • Tulsa, OK

    Direct Allied Agency is a marketing agency based in Tahlequah, Okla. Since 2015, their team of fewer than 10 works mainly with small businesses. They specialize in SEO, web design, and branding. 

    Clients

    • Grimes Chiropractic Cultiv
    • SuperBio LLC
    • Groovus Maximus
    • Project Kroner & Baer

    Notable Project

    Direct Allied helped a wellness center improve their online presence and SEO to draw new patients. They built a site from scratch and wrote content. They currently manage advertising initiatives.

    “They deliver on their promises… It’s been a pleasure working with them and we trust their expertise.”

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  • 54
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.4
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Beograd, Serbia

    Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Clients

    • Cross Country Movers
    • Merchant Chimp
    • Infonet
    • matbold

    Industries

    Notable Project

    morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

    "They are very responsible when it comes to deadlines."

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  • 55
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.1
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Hollywood, CA

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Clients

    • Fire Recovery USA
    • Moisture Jamzz
    • Hollywood Academy of Music

    Industries

    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

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  • 56
    • $1,000+
    • 50 - 249 employees
    • Sheridan, WY

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients

    • CleanWel Solutions
    • ShedsForLessDirect.com
    • Capital Placement Agency
    • WorldKonnect LLC

    Industries

    Notable Project

    Hit Rate Solutions provides seasonal marketing assistance by managing activities, events, messages, and calls to boost customer engagement and increase revenue. 

    "They did a great job and met our requirements."

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  • 57
    • $10,000+
    • 250 - 999 employees
    • Fort Lauderdale, FL

    APEX Call Centers is a call center services company based in Rosarito, Mexico. Founded in 2017, their team of over 6 strategic locations specializes in answering, customer support, help desk, order taking, and technical support services.

    Industries

    Notable Project

    A mortgage lending financial company has partnered with APEX Call Centers for call center services. They manage inbound calls, assisting and identifying end clients’s concerns using in-house technologies. 

    "The quality of their services is top-notch."

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  • 58
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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  • 59
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees

    Direct TPV is a third party verification company that specializes in BPO and voice services. With over 50 employees, the team works with various industries such as business & financial services and telecommunications. 

    Industries

    Notable Project

    Direct TPV has provided customer verification for a business services company for the past three years. The client says that their cost and quality of work are extremely strong. 

    "They save us about $70 per month." —Business Development Executive, Business Services Company

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  • 60
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York, NY

    Wishup is a virtual executive assistant provider based in New York, with offices in New Delhi, London, and Amsterdam. Founded in 2015, Wishup's team of about 30 employees specializes in non-voice BPO/back office services but provides a wide range of other capabilities such as SEO, social media marketing, and bookkeeping.

    Industries

    Notable Project

    Wishup created and managed digital content for a gaming website to boost their online presence. They additionally provide industry research to supplement their digital content. The client praises their willingness to learn more about their industry.

    "I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon." — Founder, Gaming Website

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