Top 100 Virtual Receptionist Companies

Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

"Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

Tri Source International, LLC hires staff to answer the emails and calls that a financial services firm receives. They provide customer support and answer questions about bugs, refunds, and other questions.

"We've used other companies in the past, and Tri Source has been the best thus far."

VoiceNation provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

"Their customer service has been excellent."

Conversational provides call center services for a nonprofit organization. They take messages and forward them to the client's email. The goal is to respond to all inquiries and get accurate information.

"Their most impressive part is the reliability and promptness of services provided consistently."

Telelink has provided 24/7 call answering services for a hotel and resort company. Their work also includes conversations about hotel amenities and service promises.

"We are satisfied with the service we've received."

Abby Connect provides ongoing virtual receptionist services for a public safety equipment supplier. The team’s main task is to answer any incoming customer calls promptly.

"We’ve been impressed with how easy it is to work with them; they’re very professional."

PATLive provides live answering services for a small business. They answer calls, use a predetermined script, and send key information to internal personnel to streamline the process.

"Working with PATLive is money well-spent and I value their services."

StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

"So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

"We have enjoyed working with Connext and have developed a deep relationship with the company."

American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

"It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

"I’ve used other services, but they are the most convenient for me because of their flexibility."

HiredSupport provided live chat services for a health and wellness consumer firm. The team worked round the clock.

"They had a very effective workflow."

A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

"I can’t ask for more — they do what they say they’ll do."

HelloSells provides virtual answering services to prevent unanswered client calls for a financial solutions company. They integrated services with a CRM, offer technical tutorials, and manage IT services.

"Availability and communication are their team’s most impressive qualities."

Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

"They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

"Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each call.

"The dedicated personnel makes it feel personal and like they are part of our team."

Voice Link of Columbus, Inc. provides call center support for a healthcare service provider. They handle the client's after-hours calls. 

"They always respond to our requests promptly."

FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

"In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

"They moved quickly and provided quality candidates."

Vertical Computers handle the IT network of a healthcare staffing company. Their work involves upgrading and monitoring the firm’s servers. They’ve also replaced computers and installed equipment and software. 

“Vertical Computers’ project management is consistent and quick.”

Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

"They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

Direct Allied helped a wellness center improve their online presence and SEO to draw new patients. They built a site from scratch and wrote content. They currently manage advertising initiatives.

“They deliver on their promises… It’s been a pleasure working with them and we trust their expertise.”

morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

"They are very responsible when it comes to deadlines."

Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

"It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

Hit Rate Solutions provides seasonal marketing assistance by managing activities, events, messages, and calls to boost customer engagement and increase revenue. 

"They did a great job and met our requirements."

A mortgage lending financial company has partnered with APEX Call Centers for call center services. They manage inbound calls, assisting and identifying end clients’s concerns using in-house technologies. 

"The quality of their services is top-notch."

A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

"Their customer service is #1!"

Direct TPV has provided customer verification for a business services company for the past three years. The client says that their cost and quality of work are extremely strong. 

"They save us about $70 per month." —Business Development Executive, Business Services Company

Wishup created and managed digital content for a gaming website to boost their online presence. They additionally provide industry research to supplement their digital content. The client praises their willingness to learn more about their industry.

"I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon." — Founder, Gaming Website