SureCall Contact Centers
visit site- $5,000+
- 250 - 999 employees
- Denver, CO
Client Insights
Industry Expertise
20%
20%
20%
20%
20%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 60%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 3 projects
<$10K 2 projects
1 project
Clients
- Sofina Foods Inc.
Highlights from Recent Projects
SureCall Contact Centers was hired by Amazing Rides, a high-end exotic car dealership, to handle all inquiries via phone, email, or web 24/7. The team of 2-5 employees was responsible for answering all calls to the toll-free number at any time, responding to email inquiries from various sources, providing detailed information on each vehicle, and processing applications for financing when needed. The dealership found SureCall through an online search and a referral, choosing them for their high ratings and good value for cost. The results were positive, with SureCall efficiently managing all customer inquiries.
In another project, SureCall was selected by a financial services company to handle overflow call volume. The team of 6-10 employees was tasked with managing the excess call volume for members. The company found SureCall through a Request for Proposal (RFP) and chose them due to their close geographic location, budget-friendly pricing, and great culture fit. The project was successful, with SureCall effectively handling the overflow of calls.
MW Trucking, a Vancouver-based transportation company, hired SureCall to improve their after-hours customer support and streamline voicemail communication. SureCall was responsible for monitoring after-hours voicemail and alerting the company when a voicemail was left by a shipper, receiver, or driver. The company found SureCall through other means and chose them for their high ratings, budget-friendly pricing, and good value for cost. The project was a success, with SureCall's prompt alert system ensuring that urgent requests were dealt with promptly.