SureCall

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SureCall is a Calgary, Canada-based answering service. Founded in 1982, the midsize team focuses on Call Center Services, Customer Service Outsourcing, Back Office Outsourcing, Commercial Property Management, and more.

Client Insights

Industry Expertise

Business services

15%

Energy & natural resources

15%

Utilities

15%

Automotive

5%

Consumer products & services

5%

Education

5%

Financial services

5%

Information technology

5%

Legal

5%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 70%

Enterprise (>$1B) 10%

Common Project Size

$10K-$49K 3 projects

<$10K 2 projects

1 project

Clients

  • Sofina Foods Inc.

Highlights from Recent Projects

Overall Rating

4.8
11 Reviews

SureCall has been providing voice services for a city government organization since October 2016. The client required a service to handle phone communication during non-working hours. SureCall stepped in to address urgent member needs, such as account access issues and after-hours support. The team, led by the Client Experience Representative, Marcella, provided professional and timely solutions. The client has been investing about $140 per month for this service.

For an advertising and marketing firm, SureCall provided phone-based customer service for a Costco consumer rewards program. The firm found SureCall through an online search and chose them for their high ratings, budget-friendly pricing, great culture fit, and aligned company values. SureCall provided a full staff dedicated bilingual team for 24/7 phone and email support. The team also provided customized reporting thrice a week, and their scope also included resolution of submission issues, receipt validation issues, and other exceptions.

A pizza chain in Northern Alberta engaged SureCall to handle all their takeout and delivery orders that happened over the phone. This was due to the dense population and the complexity of delivery routes in the Edmonton area. SureCall worked with the client and a team of developers to create an order management platform. Even though the initial development company went bankrupt, SureCall stepped in to redevelop the UI and backend system and trained the client's team to use the system. The client spends between $40,000–$50,000 a month on SureCall's services, and the partnership has been ongoing since May 2013.

Timeliness

4.9

Service Excellence

4.7

Value

4.5

Would Recommend

4.9