Outsource and Save

Outsource and Save was hired by Priority Care Medical Management to manage the high volume of incoming calls for one of their busy clinics. The goal was to improve customer service and ensure no call was missed, without increasing payroll costs. Outsource and Save provided telephone operator and customer service from 9:00 am to 5:30 pm, Monday to Sunday. They also handled inbound and outbound scheduling, insurance verification, pre-authorization requests, credentialing, contracting, and web/email communication services during the same hours from Monday to Friday. The Executive Operational Director of Priority Care Medical Management commended the onboarding manager at Outsource and Save for her exceptional work in creating training manuals, performance indicators, and tests to maintain the quality of service.

Busy Bee Staffing LLC contracted Outsource and Save to provide sales and recruitment support for their clients who were struggling to find talent after reopening their businesses due to the pandemic. Upon an initial intake call with the operations lead, a service agreement was set up outlining the logistics related to the service. Three full-desk recruiters from Outsource and Save were assigned to the project. The owner and lead recruiter of Busy Bee Staffing LLC praised Outsource and Save for their excellent customer service, weekend labor services, and affordable pricing.

Outsource and Save was engaged by a Franchise Consulting Company to insert leads into their CRM and follow up with calls, emails, and texts to schedule an initial call with the Franchise Consultant. This process took 4-6 attempts per lead before they were dropped. Outsource and Save also followed up on no-show appointments. The Franchise Consultant met the representative from Outsource and Save at a business expo and was convinced by their potential to assist his business.