Voice Link of Columbus, Inc.

Voice Link of Columbus, Inc. provided call center services for Piedmont Surgical Specialists and Bariatrics. The company was engaged to handle calls during holidays, after hours, and weekends. They screened calls and directed those that needed immediate attention to the doctor. The service was done remotely, allowing patients to speak with a live person instead of an automated system. Voice Link of Columbus, Inc. created customized scripts based on the client's requirements. The engagement, which started in June 2021, has been successful and is ongoing.

Voice Link of Columbus, Inc. was hired by Columbus Family Medicine to provide after-hours call reception services. The company answered calls after 5 pm and forwarded messages to the provider on call. The service included a scripted receptionist service, which was preceded by a short call screener voice message. If there was a delay in response, the operator would follow up to deliver the message. The client worked with Kat, who managed the call schedules. The client chose Voice Link of Columbus, Inc. as they were the best regional provider for this service.

Storm Guard Charlotte South, a construction company, engaged Voice Link of Columbus, Inc. for 24/7 call answering services. The company was selected for their good value for cost. The scope of work involved answering phones during off hours. The company was found through an online search. The client reported satisfaction with the services provided by Voice Link of Columbus, Inc.