Upstream BPO
visit site- $1,000+
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia
Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.
Client Insights
Industry Expertise
30%
25%
25%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 10%
Common Project Size
<$10K 5 projects
$10K-$49K 3 projects
$50K-$199K 1 project
Clients
- Ninja Van
- Senoko Energy
- Changi Travel Services
- Grab for Business
Highlights from Recent Projects
Upstream BPO completed a project for Spectrum of Life, an integrative wellness center. The center was dealing with high attrition rates due to the pandemic and required assistance in customer service and appointment setting. Upstream BPO took over these roles, handling inquiries via WhatsApp, phone calls, and email, and using the YesHello platform for appointment setting. Starting with a team of 15, they expanded to 22 to provide the necessary support. The collaboration began in December 2021 and is still ongoing, with a total investment exceeding $50,000.
In another project, Upstream BPO provided appointment setting services for a telecommunications company. The company wanted to target the right audience, and Upstream BPO was tasked with setting up meetings with potential leads. They scheduled emails around the company's routine and sent follow-up leads. The relations manager was mainly in touch with the CEO of Upstream BPO. The partnership, which started in August 2015, continues to date, with an investment ranging from $250,000-$500,000.