Remote Team Solutions

Remote Team Solutions was hired by Saela Pest Control to improve customer service and retention. They were tasked with staffing a team of high performing employees to provide support to residential and commercial pest control customers. The scope of work included identifying customer needs and providing timely solutions, building relationships, upselling services, scheduling and rescheduling services, and answering customer queries. They also handled calls from customers wishing to cancel their services. The team was successful in recruiting and staffing, improving customer retention and profitability, reducing callbacks, and delivering efficient and timely handling of calls.

Dolghih Law Group hired Remote Team Solutions for virtual assistant support. The founder of the law firm found the company through an online search and selected them after a call with the owner. Remote Team Solutions assigned one employee to this project. The virtual assistant provided by the company met the client's needs excellently, demonstrating the effectiveness of their staffing solutions.

Nutiliti, a company that manages utility accounts and billing for single-family property managers, hired Remote Team Solutions to drive their business operations. The scope of work involved activating utility accounts, uploading and paying bills, and providing customer service. Remote Team Solutions was selected due to their high ratings, geographical proximity, cultural fit, cost-effectiveness, and alignment with company values. The team was responsible for managing the entire life cycle of utility accounts on behalf of Nutiliti's customers, demonstrating their comprehensive service capabilities.