Ec3
visit site- $10,000+
- 50 - 249 employees
- Durban, South Africa
Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services.
Client Insights
Industry Expertise
35%
20%
10%
10%
10%
10%
5%
Client Size Distribution
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 60%
Common Project Size
$1,000,000-$9,999,999 2 projects
$10K-$49K 1 project
$50K-$199K 1 project
Clients
- Mix Telematics
Highlights from Recent Projects
Ec3 partnered with Mix Telematics, a global leader in vehicle-tracking communications, providing call center services to bridge a gap in the consumer market. The project, which began in June 2017, involved deploying two teams—retention and cancellation—to upsell customer contracts and arrest churn rates. This retention strategy resulted in increased customer engagement via renewed contracts and reinitiated debit orders. The client invested approximately $1,000,000 annually in the project and was satisfied with Ec3's services, considering striking another partnership with them in the future.
Beevo, an Australian company helping small businesses with their utilities, engaged Ec3 for digital marketing and call center services. Ec3 was tasked with positioning Beevo's service to small businesses, onboarding these businesses to the service, and maintaining compliance and professionalism. The project involved contacting a database to introduce Beevo services, onboarding customers, providing daily reports, recruiting and training agents, refining the campaign, and ensuring compliance. Ec3's alignment with Beevo's company values and culture fit played a key role in their selection for the project.
EIMS Global, an offshoring services company, hired Ec3 for sales outsourcing and marketing. Ec3 was responsible for delivering high-end sales and marketing services, including lead generation, channel programs, and inside sales for EIMS Global's clients in the US and UK markets. The project's deliverables were based on appointment setting and closed revenue for tech solutions across these markets. Ec3's cultural fit and alignment with the company values contributed to their selection for this project.