Ec3
visit site- $10,000+
- 50 - 249 employees
- Durban, South Africa
Ec3 South Africa is a specialist outsourced contact center company based in Durban, South Africa. The company, founded in 2013, has more than 50 employees and provides voice services and non-voice BPO/back office services. Ec3 serves enterprise and mid-market companies in various industries that include telecommunications, automotive, and financial services.
Client Insights
Industry Expertise
35%
20%
10%
10%
10%
10%
5%
Client Size Distribution
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 60%
Common Project Size
$1,000,000-$9,999,999 2 projects
$10K-$49K 1 project
$50K-$199K 1 project
Clients
- Mix Telematics
Highlights from Recent Projects
Ec3 completed a project for Mix Telematics, an asset management company specializing in vehicle tracking. The project aimed to close the gap in the consumer market by upselling existing customer contracts. Ec3 provided call center services, focusing on customer retention and cancellation. The team of eleven agents interacted with customers daily, describing the tracking unit and recovery device they initially installed. This reengagement allowed Mix Telematics to initiate new contracts and upsell customers into new devices, thus extending customer engagement and reinitiating debit orders. The project, which started in June 2017 and had an annual budget of approximately $1,000,000, was successful in arresting churn rates and adding value to customers.
Ec3 was hired by Beevo, an energy company, to provide digital marketing and call center services. The project's goals were to position Beevo services to small businesses in Australia, onboard Australian small businesses to the Beevo service, and ensure compliance and professionalism when dealing with customers. Ec3's team of 6-10 employees contacted a database to position Beevo services and onboard customers, provided daily reporting and analytics, recruited, trained, and managed agents, worked with Beevo to refine the campaign, and ensured compliance with privacy, data security, and local and Australian regulations and laws. The project was successful due to Ec3's great culture fit, good value for cost, and aligned company values.
EIMS Global, an offshoring services company, engaged Ec3 to provide sales outsourcing and marketing services. The project aimed to deliver world-class results and satisfy client requirements and goals. A team of 20 from Ec3 provided high-end sales and marketing services for EIMS Global's clients in the US and UK markets. The services included lead generation, channel programs, and inside sales. The deliverables were based on appointment setting and closed revenue for tech solutions across those markets. The project was successful due to Ec3's great culture fit and aligned company values.