ContactWorks
visit site- $5,000+
- 50 - 249 employees
- Austin, TX
Outsourcing firm ContactWorks is based in Austin, Texas. They were founded in 2004 and now employ a team of 20 that specializes in voice services for clients in the financial & business services and healthcare industries.
Client Insights
Industry Expertise
20%
15%
15%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 65%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 10%
Common Project Size
$50K-$199K 2 projects
<$10K 1 project
$10K-$49K 1 project
Clients
- Fonality
Highlights from Recent Projects
ContactWorks was hired by an IT services company to provide technical support and help desk services, as well as enhance the customer experience. The company selected ContactWorks due to their high ratings and good value for cost. The team of 2-5 employees from ContactWorks effectively delivered on the project, providing technical support and customer reporting. The company found ContactWorks through a referral and was satisfied with their services.
Audi on demand, a premium car rental service, engaged ContactWorks for consistent, high-quality call center support and ad hoc business process management. The ContactWorks team, comprised of 2-5 employees, was chosen based on their high ratings, proximity, cultural fit, cost-effectiveness, and alignment with Audi's company values. ContactWorks provided exceptional customer support, managed ad hoc workflows, and helped implement business practices quickly. This enabled Audi to test and configure rental product offerings before automating the booking flow. The company continues to renew their contract with ContactWorks annually.
EduTech Group, a technology services provider for K-12 schools, enlisted ContactWorks to establish a call center that operates 12 hours a day. The company selected ContactWorks due to their high ratings, location, budget-friendly pricing, cultural fit, and alignment with company values. ContactWorks provided a call center that efficiently directed customers to appropriate support sites and managed Chromebook device repairs for students. The company was referred to ContactWorks and was pleased with the outcome of the project.