ContactWorks
visit site- $5,000+
- 50 - 249 employees
- Austin, TX
Outsourcing firm ContactWorks is based in Austin, Texas. They were founded in 2004 and now employ a team of 20 that specializes in voice services for clients in the financial & business services and healthcare industries.
Client Insights
Industry Expertise
20%
15%
15%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 65%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 10%
Common Project Size
$50K-$199K 3 projects
<$10K 1 project
$10K-$49K 1 project
Clients
- Fonality
Highlights from Recent Projects
ContactWorks provided staffing and call center services for Tengo Internet, a wireless solutions company. The team at ContactWorks offered 24/7 support, helping Tengo Internet during peak hours and covering gaps during late nights and weekends. The team of five from ContactWorks were instrumental in answering calls from guests requiring assistance with network connections and troubleshooting issues. The senior support manager of Tengo Internet conducts weekly and monthly check-ins with the ContactWorks team to discuss cost reduction strategies and potential nearshore options. The partnership, which started in 2015, continues with an annual investment of around $100,000.
In a project with a food supplements company, ContactWorks was tasked with providing full customer support. The team of 6-10 employees from ContactWorks managed both inbound and outbound calls and email communications. The CEO of the wellness and fitness company chose ContactWorks based on a referral and the alignment of company values and culture. The scope of the work was comprehensive, covering all aspects of customer support.
Brohawk Solutions, LLC, a business solutions company, engaged ContactWorks to help a client find a reputable outsourcing partner that could align with their organizational objectives within their budget. ContactWorks was chosen for their strong reputation, leadership, and value for cost. The company provided 24/7 customer support, focusing on customer/member support during business hours and answering services for after-hour support. They successfully maintained inbound service level agreements of 80/60 and quality assurance scores above 85%, with less than a 5% abandoned rate.