HiredSupport
visit site- $1,000+
- 10 - 49 employees
- Rancho Cucamonga, CA
HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.
Client Insights
Industry Expertise
30%
10%
10%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
$10K-$49K 3 projects
<$10K 2 projects
$50K-$199K 1 project
Clients
- HealthyStuff.com
Highlights from Recent Projects
HiredSupport was hired by an online cycling apparel business to provide 16x7 customer support. The goal was to achieve a 30-minute first touch response time for customers in their primary markets. HiredSupport was able to provide agents to extend their support team and cover for holidays, vacation days, and employee sick days. The company was particularly impressed with HiredSupport's pod structure team, cost-effectiveness, and no long-term commitment contract. The feedback process included an account manager who was always available, quarterly business reviews, and monthly check-in calls to keep pace with the business's evolution.
An online marketing company hired HiredSupport to provide chat agent support. Initially, the HiredSupport team was trained via a Skype group to understand the client's dashboard, check orders, and reply to customers. The HiredSupport team was solely responsible for responding to online chats due to the high traffic on the site. The team consisted of three dedicated agents and additional people for shift changes. The company appreciated the confidentiality and trustworthiness of HiredSupport, and they have been working together since April 2016.
HiredSupport was engaged by a game development company for call center services. The company had launched a new innovative device and expected client requests. They were looking for a reliable, professional, and flexible support partner. HiredSupport was selected for their unique offering of a shared agent with the option to have a dedicated one if required. The support services included web chat support, email request support, and social media comments. The company appreciated HiredSupport's professionalism, independence, and quick and efficient responses.