HiredSupport

HiredSupport was engaged by an online marketing company to provide chat support services. The company trained HiredSupport's agents on their dashboard, order checking, and customer response processes. The team, consisting of three dedicated agents and additional personnel for shift changes, was responsible for responding to online chats due to high site traffic. The engagement, which started in April 2016, cost the company approximately $1,800 per month. The company appreciated HiredSupport's commitment to confidentiality, evidenced by their willingness to sign an NDA.

For an online cycling apparel business, HiredSupport provided call center services. The goal was to provide a 16x7 customer support to achieve a 30-minute first touch response time for customers in primary markets. HiredSupport was chosen for their pod structure team that reduced management overhead and training, cost-effectiveness, and lack of long-term commitment contract. They provided coverage during US and AU hours and used existing tools to assist customers and communicate with suppliers. The company worked with an account manager and held regular business reviews and check-in calls.

HiredSupport was hired by a game development company to provide call center services. The company was launching a new product and needed a flexible, cost-friendly, and scalable support solution. HiredSupport, offering shared agents with the option for dedicated agents, was the only company that met the requirements. They provided web chat support, email request support, and social media comments support. The company appreciated their independence, professional communication, and assistance with Zendesk integration. They worked with a manager who was always online and communicated through Slack.