Specialty Answering Service

Specialty Answering Service (SAS) provided call center services for an insurance company, assisting with after-hours calls. The company found SAS through an online search and was impressed by their high ratings, location, cost-effective pricing, and company culture. SAS developed a call script, which the client personally tailored to fit their vision. The client appreciated the constant support provided by SAS throughout the process.

SAS was hired by a wellness and mental health company, Innovative Therapeutic Solutions, to enhance their answering service portal. The company aimed to manage more front-end tasks and improve customer engagement. SAS was chosen for their reasonable costs. They worked on improving script enhancement and setting up a script for scheduling returning clients.

OMT Communications, a business and residential telecommunications company, employed SAS to manage their calls and gather leads and prospects. SAS was selected for their budget-friendly pricing and alignment with the company's values. The scope of work included answering forwarded calls, taking messages, entering lead or prospect information into forms/CRM, and routing calls to team members for sales and support.