Uassist.ME

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Uassist.ME is a Back Office Outsourcing company. The Miami Beach, Florida-based agency was founded in 2009. The midsize team specializes in Back Office Outsourcing, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing.

Client Insights

Industry Expertise

Legal

20%

Medical

20%

Retail

20%

Advertising & marketing

10%

Business services

10%

Financial services

10%

Real estate

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 20%

Common Project Size

$10K-$49K 9 projects

<$10K 8 projects

$50K-$199K 6 projects

Clients

  • Facebook

Highlights from Recent Projects

Overall Rating

4.6
33 Reviews

Uassist.ME provided back-office accounting outsourcing for Poppi, a beverage manufacturer. The project involved AP data entry, AR invoice data entry, and research and paperwork support. Uassist.ME's team of 2-5 employees processed 3-400 AP invoices weekly using a matrix tool for accurate entry and processed 1-200 invoices to customers weekly, matching up to shipping paperwork, approximately 2 million dollars in sales per week. The client chose Uassist.ME due to their high ratings, budget-friendly pricing, great culture fit, and time zone alignment.

In a project for Acronis, a global leader in cyber protection, Uassist.ME was hired to provide sales outsourcing services. The objective was to deliver quality leads and insights. A team of 6-10 employees from Uassist.ME, including 4 BDRs, 2 SDRs, and a BI analyst group, worked on this project. They not only delivered high-quality leads but also ensured that conversations were meaningful, set the right tone for the sales team, and represented the brand with credibility. Their data-driven insights helped Acronis refine its targeting, optimize campaigns, and identify new opportunities.

Uassist.ME was hired by Monster Cuts, a landscaping services company, to provide virtual assistant services. The objective was to improve customer service by reducing hold time, abandoned calls, and solving inquiries on the first call. The VA also coordinated between clients and crews, supervised crew appointments, and ensured instant communication of last-minute changes and gathering feedback. The VA managed client scheduling and field team assignments, ensuring smooth communication and on-time service delivery. The client chose Uassist.ME due to their proximity, great culture fit, and aligned company values.

Timeliness

4.6

Service Excellence

4.6

Value

4.4

Would Recommend

4.6

Awards

37319

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