Call2Customers
visit site- $1,000+
- 250 - 999 employees
- New Delhi, India
Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 20%
Enterprise (>$1B) 20%
Common Project Size
<$10K 8 projects
$10K-$49K 1 project
Clients
- BETA IT
Highlights from Recent Projects
Call2Customers was hired by SalesAR, a marketing firm, to improve customer response times, increase lead generation, enhance customer satisfaction, and provide a scalable solution for growing call volumes. Call2Customers successfully achieved these goals by providing 24/7 availability, industry expertise, and high-quality service. They handled inbound inquiries, lead qualification, and outbound follow-ups, managed multiple communication channels, and integrated with SalesAR's CRM system. The result was improved response times, increased lead conversion, higher customer satisfaction, and better scalability, allowing SalesAR to focus on their core marketing strategies.
The Female Lead, a non-profit organization, engaged Call2Customers to streamline their back-office operations. Call2Customers managed the organization's growing database of supporters, handled essential documents for campaigns, and provided administrative assistance. This significantly reduced the workload on The Female Lead's team, allowing them to dedicate more time and energy to their mission. The scope of work included accurate data management, efficient document handling, and dependable support for routine tasks, leading to improved overall productivity and focus for the organization.
Bleach London, a personal care brand, hired Call2Customers to enhance their customer service operations. The goal was to provide timely and accurate responses to a large volume of inquiries, increase overall customer satisfaction, and maintain consistent brand messaging. Call2Customers managed the operations of Bleach London's customer service contact center, processed orders, provided troubleshooting, and offered round-the-clock assistance. They ensured that every customer interaction matched Bleach London's brand values, managed a variety of consumer problems, and provided insightful information on call volumes, response times, and customer feedback. As a result, Bleach London saw improved long-term client loyalty and expedited support procedures.