Line One Contact Centres Inc

Line One Contact Centres Inc was engaged by a Canadian nonprofit charity organization to provide outsourced call center services. The company offered 24/7 coverage for the charity's emergency line and after-hours scheduling, ensuring continuous support for staff and clients even during non-operational hours. The project involved rigorous training and scripting to ensure adherence to strict emergency on-call policies. The partnership, which began in December 2017, has cost the charity around $237,000 USD to date and continues to be ongoing.

The company was also contracted by a national homebuilding company to provide IT help desk services. Line One Contact Centres Inc offered tier one and tier two level services, handling IT issues from full-level service to after-hours-only service. The collaboration has been ongoing since 2015, with the homebuilding company investing over $300,000 into the engagement.

Lastly, a recreational vehicle manufacturer enlisted Line One Contact Centres Inc to increase their global coverage and language support. The company provided Tier 1 operations support, handling customer calls and inquiries in eight different languages. More complex queries were forwarded to the manufacturer's internal team. Since the project began in September 2016, the manufacturer has invested approximately $12,096,000 USD into the ongoing engagement.