Line One Contact Centres Inc

Line One Contact Centres Inc partnered with a Canadian-registered charity to provide outsourced call center services. The company's primary role was to manage the charity's 24/7 emergency line and after-hours scheduling. The team was responsible for triaging emergency calls and requests from the charity's staff and clients. The company followed the charity's emergency on-call policy rigorously and used the charity's database scheduling system. The partnership started in December 2017 and is still ongoing. The charity pays roughly $6,500 CAD per month and has invested a total of about $300,000 CAD during the engagement.

A recreational vehicle manufacturer engaged Line One Contact Centres Inc to increase their global coverage and language support through customer service. The company provided Tier 1 operations support, responding to basic customer inquiries and forwarding more complex queries to the manufacturer's internal team. The company also handled more complex and consumer-centric calls through their resolution desk. They provided technical support in eight languages. The project started in September 2016 and is still ongoing. The manufacturer has invested about $15,000,000 CAD in the engagement.

A national housebuilder hired Line One Contact Centres Inc to provide IT help desk services. The company handled tier one and tier two level services, fixing IT issues reported by the housebuilder's staff. The company managed the housebuilder's TOPdesk system before the housebuilder switched to ServiceNow. The company trained their own team members for the project. The engagement started in 2015 and is still ongoing. The housebuilder has invested more than $300,000 in the project.