AnswerConnect
visit site- Undisclosed
- 1,000 - 9,999 employees
- Portland, OR
AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
Client Insights
Industry Expertise
35%
20%
20%
20%
5%
Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
<$10K 19 projects
$10K-$49K 6 projects
$50K-$199K 2 projects
Clients
- UCLA
Highlights from Recent Projects
A legal services provider, represented by one of their partners, hired AnswerConnect for their receptionist and answering services. The goal was to establish a pleasant and efficient communication channel between attorneys and clients. AnswerConnect was chosen based on positive reviews and cost considerations. They provided a team that answered the firm's phones during specified times, using a script developed in collaboration with the firm. The script was continuously adjusted as needed, demonstrating adaptability and commitment to the firm's needs.
A tech company specializing in team collaborative software engaged AnswerConnect to manage their surge in call volume. The company, represented by their marketing associate, sought the services of AnswerConnect to outsource their call answering needs. The virtual receptionists from AnswerConnect screened callers, qualified leads, and scheduled appointments on behalf of the tech company. An initial script was developed to guide the call handling process, demonstrating the collaborative approach of AnswerConnect. The project commenced in October 2020 and is ongoing, with the tech company investing approximately $1,800 in total so far.