AnswerConnect
visit site- Undisclosed
- 1,000 - 9,999 employees
- Portland, OR
AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
<$10K 19 projects
$10K-$49K 6 projects
$50K-$199K 2 projects
Clients
- UCLA
Highlights from Recent Projects
AnswerConnect was hired by a law firm to provide call center services. The firm was seeking a pleasant buffer between attorneys and clients, and AnswerConnect was selected based on their positive reviews and cost. The project involved providing a receptionist to answer calls at specific times using a script developed in collaboration with the firm. The script is continually adjusted as required. The firm has expressed satisfaction with the service provided by AnswerConnect.
In a separate project, AnswerConnect was engaged by a tech company to handle an influx of incoming calls. The company sells team collaboration software and needed a service to screen callers, qualify leads, and book appointments. AnswerConnect provided virtual receptionists who answered calls on the company's behalf. The company worked with AnswerConnect to create a script to guide the receptionists in handling the calls. The project, which began in October 2020, is ongoing and costs the company $289 per month. The tech company has not provided specific feedback on the results of the project.