SummitNext

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Headquartered in Petaling Jaya, Malaysia; Taipei City, Taiwan; Singapore and Gurugram, India, SummitNext is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing, Artificial Intelligence, Sales Outsourcing, Call Center Services, and more and were launched in 2020.

Client Insights

Industry Expertise

Advertising & marketing

10%

Arts, entertainment & music

10%

Automotive

10%

Gaming

10%

Information technology

10%

Manufacturing

10%

Media

10%

Medical

10%

Retail

10%

Utilities

10%

Client Size Distribution

Small Business (<$10M) 40%

Midmarket ($10M - $1B) 35%

Enterprise (>$1B) 25%

Common Project Size

$50K-$199K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.7
5 Reviews

SummitNext was hired by SEAbizs, a value-added reseller, for lead generation of channel partners in Malaysia. The company was selected based on their aligned company values. The scope of work included partner acquisition, customer service management, and CRM solution design. SummitNext was responsible for generating leads, conducting research on potential partners, and making presentations to sign up new partners. They also managed customer relationships and resolved issues. The CRM solution designed by SummitNext was used to capture all information about the companies and their interactions. The results were reported on a weekly basis.

SummitNext provided employee management and recruitment services for Fairmarkets International Marketing Sdn. Bhd., a fintech company. The company was chosen due to its close location, budget-friendly pricing, and company culture. A team of 2-5 employees from SummitNext was assigned to this project. The client expressed high satisfaction with the professionalism, commitment, and positive impact SummitNext had on their HR processes and outcomes.

The financial services company hired SummitNext for staffing services, specifically to hire Mandarin-speaking, client-facing executives. SummitNext was selected for their close location and budget-friendly pricing. A team of 2-5 employees from SummitNext was assigned to this project. They successfully helped the client in hiring Mandarin-speaking executives who could effectively communicate with clients and assist them in getting onboarded to the platform. The client was highly satisfied with the services provided by SummitNext.

Timeliness

4.8

Service Excellence

4.7

Value

4.5

Would Recommend

4.8

Awards

128784

2024

113167

2024