Big Outsource

Big Outsource was hired by Glossier, Inc. to streamline back office operations and enhance customer support services for their cosmetic, beauty, and skincare company. The main goals were to improve efficiency, reduce operational costs, and elevate the overall customer experience. Big Outsource provided comprehensive back-office outsourcing services, including order processing, inventory management, and data entry. They also managed customer support, handling inquiries and resolving issues, providing a seamless experience for customers. Big Outsource was chosen for their great cultural fit, good value for cost, and aligned company values.

Big Outsource was engaged by a telecommunications company to manage the increasing volume of customer inquiries and ensure a consistent, high-quality customer support experience across their range of software products. The company aimed to reduce response times, maintain a high level of customer satisfaction, and streamline their communication processes. Big Outsource took over the complete management of their customer support channels, including email, chat, and phone support. Key deliverables included setting up a dedicated customer support team, implementing a round-the-clock support system, analyzing monthly data, updating the FAQ and knowledge base, and conducting quarterly reviews.

Everlane, an e-commerce retail company, hired Big Outsource to enhance their customer service and streamline back office operations. The goal was to maintain the highest level of customer satisfaction while efficiently managing business processes. Big Outsource provided a comprehensive solution encompassing customer service and back office outsourcing. They established a dedicated team of skilled agents to manage customer inquiries, complaints, and support requests, and efficiently handled order processing, inventory management, and data entry tasks. The results included swift response times to customer inquiries, timely and accurate order processing, streamlined inventory management, and precise data entry.