Ruby
visit site- Undisclosed
- 250 - 999 employees
- Portland, OR
Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.
Client Insights
Industry Expertise
25%
20%
20%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
<$10K 4 projects
$10K-$49K 2 projects
$1,000,000-$9,999,999 1 project
Clients
- Conroy Consults
Highlights from Recent Projects
Ruby was hired by Tyra Law Firm to manage their daily telephone operations. The goal was to ensure all callers were greeted professionally by dedicated personnel who could maintain the firm's quality service. Ruby became the first point of contact for the law firm, taking messages or forwarding calls to the lawyer's voicemail when he was unavailable. Notifications were then sent via text message, email, and mobile application. The Ruby team was comprised of professional receptionists who displayed the highest level of courtesy to all callers. The firm's founder was highly satisfied with Ruby's solution package which addressed all their needs and more.
In a separate project, Ruby provided virtual receptionist services to a solo practitioner litigation firm based in California. The objective was to provide high-quality reception services as the lawyer was dissatisfied with the low quality offered by his office suite. Ruby took calls and forwarded them to the attorney and also established an email system where messages and voicemails could be sent. The service has been ongoing for 6-7 years at a cost of less than $300 per month. The attorney does not have one specific point of contact because the company is relatively large with several employees tasked with answering his calls. The long-term engagement signifies the attorney's satisfaction with Ruby's services.