Ruby
visit site- Undisclosed
- 250 - 999 employees
- Portland, OR
Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.
Client Insights
Industry Expertise
25%
20%
20%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
<$10K 4 projects
$10K-$49K 2 projects
$1,000,000-$9,999,999 1 project
Clients
- Conroy Consults
Highlights from Recent Projects
Ruby Receptionists was hired by Tyra Law Firm to manage their daily telephone operations. The goal was to ensure all callers were greeted professionally and personally by dedicated personnel. Ruby Receptionists served as the first responders and the outward face of the law firm, connecting them to potential clients. When the firm's founder was unavailable, they took messages or forwarded the callers to voicemail. Notifications of the calls were sent via text message, email, and through a mobile phone application. The team from Ruby Receptionists was composed of highly qualified and professional receptionists who displayed utmost courtesy to the callers.
The company also provided virtual receptionist services for a litigation firm in California. The attorney and solo practitioner of the firm was seeking a high-quality virtual receptionist service to replace the low-quality service offered by his office suite. Ruby Receptionists took calls and forwarded them to the attorney, and sent messages and voicemails through an email system. The company had multiple employees answering the attorney's calls, and the service cost slightly less than $300 per month. The engagement has been ongoing for 6-7 years, demonstrating the firm's satisfaction with the services provided by Ruby Receptionists.