This is the List of the Best Virtual Secretary Services

  • 1-888-GO-ANSWER!

    1-888-Go-Answer! is a voice services outsourcing firm headquartered in Garden City, New York. Established in 2012, the company currently has about 15 employees. 1-888-Go-Answer!  work with a network of freelance voice support agents to meet their client's answering needs. Their service offerings include virtual receptionist support, order processing, appointment management, and more.
    Notable Project

    One of Go Answer!'s largest clients is an enterprise-scale firm in the Washington, DC area. The client has considerable inbound customer support call volume and wanted to improve their service without harming their operations. Partnering with 1-888-Go Answer! empowers the client to adequately serve each of their customer's calls. This partnership saves them around $1500 per month on customer service staffing and infrastructure.

    "Working with them is excellent and avoids several headaches...Their strength is their fast and effective attention." — Human Resource Manager, Enterprise Firm

    Former Clients
    Century21
    New York Daily News
    LensDirect.com
    $ $ $ $ $
    equalizer

    Undisclosed

    group2 - 10 Employees
    place New York , NY
  • A&A Communications

    A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

    Notable Project

    A&A Communications provides seasonal and need-based lead generation for a nonprofit. The client handles nearly 100 outbound calls a day and needed comprehensive support without paying overhead costs on space and labor. Their services proved effective and saved the client around $1,000 monthly.

    "Their proven and documented system has saved us a lot of time, energy and money over the years." — Business Development Executive, Non-profit Organization

    Former Clients
    Chatel Real Estate
    Mona Electric
    Mobile Medical Imaging
    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Silver Spring , MD
  • Abby Connect

    Abby Connect is a virtual receptionist agency from Las Vegas. Established in 2005, the team now has 24 employees. Abby Connect provides voice services primarily but also offers non-voice BPO and back office services. 

    Notable Project

    A law firm wanted to have a service to answer the phone when they weren't there and provide great customer service as well. They hired Abby Connect handles phone services and helps the law firm facilitate customer communication. 

    "I appreciate the consistency of their agents. It makes it feel like they’re in the office as opposed to being a call center." – Senior Attorney, Law Firm

    Former Clients
    LUXE International Realty
    Kerfoot Financial Services
    Grant Morris Dodds
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Las Vegas , NV
  • AMBS Call Center

    AMBS Call Center provides voice services from its Jackson, Mich. headquarters and additional locations in Grand Rapids, Mich. and Tampa, Fla. Founded in 1932, they have about 27 employees that serve a variety of clients in a range of sectors. 

    Notable Project

    AMBS provides 24/7 customer support for a commercial flooring company in Michigan. The client needs to maintain an emergency line for customers with water damage or other urgent matters, and saves money with AMBS answering calls. The AMBS team worked with the client to establish a workflow for responding to emergencies and make sure they could provide adequate service. The partnership has helped the client earn several jobs they otherwise may have missed after hours.

    "The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive." – Vice President, Commercial Flooring Company

    Former Clients
    Cadillac
    Federal Mogul
    Michigan State University
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Grand Rapids , MI
  • American Customer Care

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bristol , CT
  • Answer California

    Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.
    Notable Project

    Answer California provides inbound customer service and answering for an IT firm in New Jersey. The client wanted to change their voice support provider after overpaying for their previous partnership and found their competitive pricing much more appealing. The client noted that while they charge lower costs, Answer California provides a high level of service in the industry.

    "They get responses quickly and easily. There is nothing they need to improve." — IT Manager, Information Technology Firm

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place El Cajon , CA
  • AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former Clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Portland , OR
  • AnswerFirst

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

    Former Clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Adacel
    Disaster One
    Holster
    Arnima
    Jelecos
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Tampa , FL
  • AnswerForce

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

    Notable Project

    A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

    "AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

    Former Clients
    Handyman Matters
    Progressive Comfort Solutions
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Portland , OR
  • Call Experts

    Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.
    Notable Project

    Call Experts provides voice customer support for a mid-size US IT firm. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. By partnering with Call Experts, they saved hundreds of customer service working hours. As a result, the client has markedly improved the efficiency of their operations.

    "I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." — Manager, IT Firm

    Former Clients
    Charleston Water System
    College of Charleston
    CharlestonGI
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Charleston , SC
    Awards
    When Work Works Award
  • Contact One

    Contact One is a full-service call center outsourcing firm in Tuscon, Ariz. They were founded in 1981 and currently maintain a staff of just over 40 employees. They provide voice services to a range of clients in a variety of sectors.
    Notable Project

    Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

    "They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

    Former Clients
    Tuscon Orthopaedic Institute
    Silverado Rooter & Plumbing
    Suffolk Hills Pet Clinic
    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Tucson , AZ
  • DaVinci Virtual

    DaVinci Virtual is a global business services provider located in Salt Lake City. Since 2005, their team of around 80 has provided voice services and non-voice BPO/back office services for clients in a variety of industries.

    Notable Project

    DaVinci Virtual provided virtual office, live receptionist, live web-chat, and auto receptionist services for a real estate company. The client praised the team for the quality of their services.

    “They are unique, innovative, excellent, and smart.” – Vice President, IT Company 

    Former Clients
    Verneccia LaShay Fashion House
    ShowMyPC
    Dr. Ehrenhaus
    Recruiters Connection, LLC
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Salt Lake City , UT
    Awards

    Mountain West Capital Network Utah 100 - 22nd Fastest Growing Company, Utah Business's Fast 50 - 26th Fastest Growing Company (2012)

  • Direct Answer Inc.

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

    "Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Oxon Hill , MD
  • Direct TPV

    Direct TPV is a third party verification company that specializes in BPO and voice services. With over 50 employees, the team works with various industries such as business & financial services and telecommunications. 

    Notable Project

    Direct TPV has provided customer verification for a business services company for the past three years. The client says that their cost and quality of work are extremely strong. 

    "They save us about $70 per month." —Business Development Executive, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place ,
  • Easybee

    Easybee is a virtual answering service provider based in Miami, with offices in El Salvador. Their team of fewer than 10 works exclusively with small businesses, a majority of which come from the legal or real estate industries. They specialize in non-voice BPO/back office services and voice services.
    Notable Project

    Easybee filtered spam calls from legitimate business calls for a commission advancement firm. The client says their virtual answering service fools their customers into thinking they are talking to a receptionist.

    "It’s like having a virtual assistant. We don’t have to worry about getting on the phone every time." — Manager, Commission Advancement Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Hialeah , FL
  • Emenac Call Center Services

    Emenac Call Center Services is a business process outsourcing firm based in London, Ontario. It has additional offices in Punjab, India, Lahore, Pakistan, the US, and Northern Ireland. The firm was established in 2003 and currently employs over 500 people. Emenac's solutions include voice and non-voice outsourcing; they provide customer support, live chat, email and text support, and more.
    Notable Project

    Emenac Call Center Services provides customer support for a travel agency based in the UK. The client wanted to engage more professionally with customers on the phone and selected Emenac based on their excellent service record. An audit of Emenac's service concluded that they had achieved a 95% success rate with customer service issues. The client noted in particular that Emenac Call Center Services' training processes are impressively effective.

    "Their management is impressive, as is the discipline they have; how they manage the teams to deliver the work on time and provide good customer satisfaction." — Project Manager, Travel Agency

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Wilmington , DE
  • Evoice

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

    Former Clients
    Fire Recovery USA
    Moisture Jamzz
    Hollywood Academy of Music
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Dublin 17 , Ireland
  • Gabbyville

    Based in Knoxville, Tenn., Gabbyville is a team of virtual receptionists that specializes in voice services. Since 2013, their team of around 10 has been working with clients in different industries such as financial services, healthcare, and information technology.  
    Notable Project

    Gabbyville worked on appointment setting for a retail firm. They deal with about 65% of daily phone calls and needed great customer service representatives to handle that. The client thought they provided strong work. 

    "They have a great customer service team." —Executive, Retail Firm

    Former Clients
    T.W. Law Firm
    Yaniv & Associates
    ETHODE
    Book2Clean
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Knoxville , TN
  • Geek Squares

    Based in Lawrenceville, Ga., Geek Squares is a company that specializes in voice, BPO, and managed IT services. With over 50 team members, the agency works with a variety of clients in different industries such as business & consumer services and advertising. 

    Notable Project

    Geek Squares provided lead generation assistance to a business firm. The agency saves them about 8 hours a month, and the client feels that Geek Squares is always ready to provide support.

    "They are knowledgeable." —Business Development Executive, Business Firm

    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Lawrenceville , GA
  • Hit Rate Solutions

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

    Former Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    American Republic
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Cheyenne , WY
  • InTouch

    InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.
    Notable Project

    InTouch provides after-hours inbound voice support for a local consumer business. The client wanted to use an outsourced inbound team but preferred to keep their operations as close as possible for convenience. InTouch responds to calls and takes messages outside of the client's operating hours, helping them deliver on more leads.

    "They are quick to respond and take accurate messages." — Senior Finance Manager, Mid-size Firm

    Former Clients
    Dan Ryan Builders
    Trius Federal Credit Union
    Blue Ridge Hospice
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Martinsburg , WV
  • Invensis

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

    Former Clients
    Groupon
    Sprint
    Web2Carz
    Wyndham
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bangalore , India
  • MAP Communications

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

    Former Clients
    Senior Helpers
    Towne Center Realty
    University of Pennsylvania
    West Management
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Chesapeake , VA
  • MoveUp Solutions

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

    Former Clients
    Liberty National
    New Visions for Public Schools
    Upright Solutions
    Viabox
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Kharkov , Ukraine
  • My Receptionist

    My Receptionist is a voice outsourcing firm headquartered in Eau Claire, Wis. with additional call centers in Florida and India. Established in 1996, My Receptionist has about 250 employees that work with primarily small businesses. Their services consist of a range of voice-oriented tasks, including conventional answering, virtual receptionist solutions, and inbound appointment management.

    Notable Project

    My Receptionist provides full-service appointment and customer support management for a retailer in the U.S. market. The client noted that their agents deliver strong customer service, and when issues arose, they were quickly resolved. They especially appreciated the intuitive software tools and communication between remote agents and their business.

    "Performance has been stellar! It has cut our customer service costs by half, and allows for seamless call handling." — Owner, Retail Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Eau Claire , WI
  • MyTasker

    MyTasker is an outsourced communications company based in Kolkata, India. Founded in 2012, MyTasker's team of 100+ employees provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of clients in different industries around the world.

    Notable Project

    MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

    "[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kolkata , India
  • Office Sense

    Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.
    Notable Project

    A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

    "Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

    Former Clients
    The Morton Law Group
    Villafana Law
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Miami , FL
  • PCMSI

    PCMSI is a professional telecommunications agency based in Erie, Pa. The company was founded in 1962 and employs a team of just under 30. They provide a range of voice services for clients in a variety of industries. 
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Erie , PA
  • ProComm

    ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

    Notable Project

    ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

    "They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Palo Alto , CA
  • Ruby Receptionists

    Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.

    Notable Project

    Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

    "They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

    Former Clients
    Conroy Consults
    McKeen Law
    Molinar and Co.
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Portland , OR
  • Sound Telecom

    Sound Telecom is an answering services provider based in Spokane, Wash., with a team of 25. Founded in 1986, the team provides voice and transcription services for clients in a variety of industry.

    Notable Project

    Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

    “They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

    Former Clients
    Boeing
    Microsoft
    Starbucks
    iFly
    Charles River
    Pivot Data Centres
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Atlanta , GA
  • Specialty Answering Service

    Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.

    Notable Project

    Specialty Answering Service serves as a dispatch and management center for a produce distributor. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. By migrating their dispatch to Specialty Answering Service, the client saved about 520 labor hours per month with comparable outcomes.

    "Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far." — Manager, Food Producer

    Former Clients
    Bausch+Lomb
    Fujitec
    Colwell Banker
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place King of Prussia , PA
  • StatesideBPO

    Focused on industries like consumer products, non-profit, retail, and telecommunications, StatesideBPO employees around 70 people. The Fort Myers, Fla.-based team provides contact center services nationwide. 

    Notable Project

    StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

    "So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Fort Myers , FL
  • Sunshine Communication Services

    Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services. 

    Notable Project

    A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

    "The benefits, however, are that all calls are answered." —Small Company

    Former Clients
    Mayo Clinic
    Jacksonville Orthopaedic Institute
    University of Miami
    Volland and Associates
    $ $ $ $ $
    equalizer

    Undisclosed

    group2 - 10 Employees
    place Coral Gables , FL
    Awards

    ATSI Award of Excellence (2016)

  • The Connection

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Burnsville , MN
  • VA Talks

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

    Former Clients
    Bias Media
    VonHayden Security
    Natasha Brown
    Avalon Risk Management
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kolkata , India
  • Vicky Virtual Receptionists

    Founded in 2014, Vicky Virtual Receptionists is an answering services company that specializes in voice services and non-voice BPO/back office services. Specifically, they offer inbound and B2B appointment scheduling and B2B lead generation and qualification with a BPO focus on email and chat customer service. Their team includes 9 employees and is headquartered in Chicago. Vicky Virtual Receptionists works primarily with clients in industries that include business services, consumer products, hospitality, information technology, and retail.  

    Notable Project

    Vicky Virtual Receptionists provides a financial company with appointment setting services. As a result of the 300 calls they manage per day, the financial company has been able to successfully improve call attention and saved money on internal processes, yielding an excellent ROI. 

    "Vicky Virtual Receptionists is the best in the area." – Administration Manager, Financial Company 

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Chicago , IL
  • VoiceNation

    VoiceNation is a live answering service company based in Buford, Ga. with a second office in Atlanta. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back office services.

    Notable Project

    A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

    " When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

    Former Clients
    McDonald's
    Rolls Royce
    Dell
    Dunkin Donuts
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Buford , GA
  • Wishup

    Wishup is a virtual executive assistant provider based in New York, with offices in New Delhi, London, and Amsterdam. Founded in 2015, Wishup's team of about 30 employees specializes in non-voice BPO/back office services but provides a wide range of other capabilities such as SEO, social media marketing, and bookkeeping.

    Notable Project

    Wishup created and managed digital content for a gaming website to boost their online presence. They additionally provide industry research to supplement their digital content. The client praises their willingness to learn more about their industry.

    "I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon." — Founder, Gaming Website

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place New York , NY
  • Xact Telesolutions

    Xact Telesolutions is a contact center solutions provider from Lake Mary, Fla. Since 1998, their team of 37 has provided voice services to their clients in a variety of industries.

    Notable Project

    Xact provided full-service triage support for a public university. The client received a lot of applications and didn’t have the internal resources to handle all of the customer service calls. The Xact team consolidated 70 call sites into one and fielded thousands of calls.

    "Xact Telesolutions mirrored our customer service practices so well that the students never knew they were being forwarded to a call center. As a result, we were able to devote more resources to second- and third-tier calls, which enhanced the overall quality of our service levels." — Vice Chancellor, Public University

    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Unity , ME