Top 100 Virtual Receptionist Companies
October 2022Looking for a top virtual receptionist company?
Quality assurance of all of your incoming inquiries is a crucial function of customer service, but can be a time suck. Virtual receptionist services are designed to address this challenge.
That's why we've created this list of the best virtual receptionist services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)
List of the Best Virtual Receptionist Services
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1
- Undisclosed
- 10 - 49 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Industries
Visit SiteNotable Project
A bank needed a reliable cost-effective roll-over receptionist and call center services to give customers human assistance even during times of high call volume. They hired Go Answer for the project.
"Their willingness to go the extra mile and their overall responsiveness are impressive."
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2
- $1,000+
- 250 - 999 employees
- Gilbert, AZ
Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
Clients
- ATT
- RingCentral
- Wireless Watchdogs
- MSP's
Industries
Visit SiteNotable Project
Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone app to Ring4.
"Everyone from Unity is cheerful, upbeat, and positive, on all levels."
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3
- Undisclosed
- 250 - 999 employees
- Los Altos, CA
Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.
Clients
- Hacking Law Practice
- Wondermint
- Fagan Fagan & Davis
- Merchbar
Industries
Visit SiteNotable Project
Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.
"We get recordings of all the calls taken, which are great tools to help with quality assurance."
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4
- $1,000+
- 1,000 - 9,999 employees
- Hollywood, FL
Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.
Clients
- Amazon
- Aavgo
- TheDreamzTeam
- Managed IT Solutions
Industries
Visit SiteNotable Project
Remote CoWorker provides a cleaning company with customer support services. The client has walked them through the software they utilize, and Remote CoWorker optimized them using their expertise.
"I have tried 2-3 companies, and Remote CoWorker has worked out the best."
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5
- $1,000+
- 50 - 249 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
Visit SiteNotable Project
Prialto provides administrative support for a real estate company. Their work includes data entry services, responding to customer inquiries, and other administrative tasks.
"Their team’s biggest strength is their ability to be ready for any situation."
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6
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
Visit SiteNotable Project
SupportYourApp is providing BPO services for a health tech startup. They are managing health coaches that interact with the client’s customers.
"They are doing a good job with the services we need."
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7
- $10,000+
- 250 - 999 employees
- Tijuana, Mexico
APEX Call Centers is a call center services company based in Rosarito, Mexico. Founded in 2017, their team of over 6 strategic locations specializes in answering, customer support, help desk, order taking, and technical support services.
Industries
Visit SiteNotable Project
A mortgage lending financial company has partnered with APEX Call Centers for call center services. They manage inbound calls, assisting and identifying end clients’s concerns using in-house technologies.
"The quality of their services is top-notch."
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8
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
Visit SiteNotable Project
An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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9
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.
Clients
- Uber
Visit SiteNotable Project
Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.
"Together, we built a sustainable and efficient lead management process."
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10
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.
Clients
- KlimaTek
- Korrieri
Industries
Visit SiteNotable Project
Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers.
"The workflow is very effective. We are in constant contact regarding the project."
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11
- Undisclosed
- 50 - 249 employees
- Phoenix, AZ
Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.
Clients
- Whitehardt
- Skupin Law Group
- Triple A Plumbing & Jetting
- Baselayer
Industries
Visit SiteNotable Project
Nexa provided virtual assistant services for an advertising agency. The team processed incoming calls for both local and national campaigns. They were responsible for intake services and lead generation as well.
"They are competent, confident, and compassionate for each call." – CFO, Advertising Agency
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12
- $5,000+
- 1,000 - 9,999 employees
- Lexington, KY
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.
Clients
- DoorDash
- Headspace
- Jam City
- Bittrex
Industries
Visit SiteNotable Project
Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.
"I always feel highly supported by the team leads and I really appreciate their attentiveness."
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13
- Undisclosed
- 250 - 999 employees
- Portland, OR
LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry.
Clients
- The Law Office of Robert David Malove
- Hammerschmidt
- Stickradt
- & Associates
Industries
Visit SiteNotable Project
LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.
"They are receptive to changes and are always looking to improve."
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14
- $1,000+
- 1,000 - 9,999 employees
- Bengaluru, India
Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.
Clients
- Groupon
- Sprint
- Web2Carz
- Wyndham
Industries
Visit SiteNotable Project
A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.
"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm
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15
- Undisclosed
- 250 - 999 employees
- Duluth, GA
Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.
Industries
Visit SiteNotable Project
Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.
"They got the job done."
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16
- $1,000+
- 50 - 249 employees
- Sugar Land, TX
IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.
Clients
- TravelWifi
- PatPat
- IdeasUnlimited
- SMM Global
Industries
Visit SiteNotable Project
IdeasUnlimited provided sales support for a career services agency. The team was tasked with improving customer satisfaction and increasing interactions with prospective clients.
"I enjoyed the company's ability to vet and present quality candidates."
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17
- $1,000+
- 10 - 49 employees
- Thatcham, United Kingdom
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Clients
- Knight Frank
- Volkswagen Group UK
- HelpAge International
- NRG networks
Visit SiteNotable Project
Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.
"They understand our business and our goals."
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18
- $1,000+
- 1,000 - 9,999 employees
- Princeton, NJ
Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries.
Clients
- MSN
- Korchina
- Fujitsu
- Yale School of Management
Industries
Visit SiteNotable Project
Flatworld Solutions provides call center services for a real estate investment firm. They’ve hired candidates to conduct calls inquiring real estate owners about selling their homes in some targeted areas.
“Communications between teams are excellent. If we ever have a question, they act fast.”
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19
- Undisclosed
- 250 - 999 employees
- Easton, PA
Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.
Clients
- Wes Bailey Attorney at Law, LLC
- Busy Wills, Inc.
- Hampton Law Firm
- Larry M. Pollack, Esq.
Industries
Visit SiteNotable Project
LawyerLine™ provides call center services for an insurance law firm. They provide 24-hour coverage for their services.
"I have been happy with them. They have taken direction well and implemented my goals."
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20
- Undisclosed
- 50 - 249 employees
- Torreón, Mexico
Founded in 2014, Remote Team Solutions is an HR services company headquartered in La Laguna, Mexico, with a secondary location in Las Vegas. Their team of around 10 focuses on HR consulting and non-voice BPO/back office services.
Clients
- Now Prop Preservation LLC
- ASI Inc.
Industries
Visit SiteNotable Project
Remote Team Solutions is helping fill several roles for an IT consulting firm. They manage the entire recruitment process, including identifying, vetting, and interviewing highly-qualified professionals.
"It's as if they're right here since they communicate immediately and provide the support we need at all times."
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21
- Undisclosed
- 50 - 249 employees
- Salt Lake City, UT
Davinci Virtual Office Solutions is a call answering company of 82 employees, which was founded in 2005. Based in Salt Lake City, they offer voice services. They serve small and midmarket businesses in a variety of industries, including healthcare, real estate, business, and financial services.
Clients
- Verneccia Lashay Fashion and House
- ShowMyPC
- New York Cornea Consultants
- Hungry Iguana Films
Industries
Visit SiteNotable Project
Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the client daily.
“They are an excellent value, and their customer service is superb.”
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22
- Undisclosed
- 250 - 999 employees
- Portland, OR
AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
Clients
- UCLA
- Verizon
- Bank of America
- Early Impact
Industries
Visit SiteNotable Project
AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.
"It is also impressive how easy it is to get someone on the phone to help when an issue arises."
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23
- $1,000+
- 250 - 999 employees
- Los Angeles, CA
Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
Industries
Visit SiteNotable Project
Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.
"I appreciated how thorough the intake call was."
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24
- Undisclosed
- 1,000 - 9,999 employees
- Portland, OR
AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries.
Clients
- GPS Technologies
- Handyman Matters
- Progressive Comfort Solutions
- healthcare
Industries
Visit SiteNotable Project
AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis.
"It has been a wonderfully smooth experience."
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25
- Undisclosed
- 10 - 49 employees
- King of Prussia, PA
Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.
Clients
- Bausch+Lomb
- Fujitec
- Colwell Banker
Industries
Visit SiteNotable Project
Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed FAQs.
"They're very responsive and we have script updates live within a day, making changes painless."
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26
- Undisclosed
- 50 - 249 employees
- Nesconset, NY
Answering Legal is a voice services firm based in Nesconset, N.Y. Founded in 2013, their team serves clients in the legal sector. Services include virtual reception, inbound appointment scheduling, and customer support.
Industries
Visit SiteNotable Project
Answering Legal provides call center support to a sole law practitioner who works in criminal defense. They answer calls after hours and forward messages to the client.
"The team is pleasant and intelligent."
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27
- Undisclosed
- 10 - 49 employees
- Burscough, United Kingdom
Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.
Industries
Visit SiteNotable Project
Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.
"They are proactive, and we have no intention of changing Face For Business for another agency."
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28
- Undisclosed
- 1,000 - 9,999 employees
- Santa Clarita, CA
Human resources firm Tri Source International, LLC was established in 2007. They are based in Santa Clarita, California and have a large team. Their services include HR services, non-voice bpo/back office services, branding, voice services, and more.
Industries
Visit SiteNotable Project
Tri Source International, LLC hires staff to answer the emails and calls that a financial services firm receives. They provide customer support and answer questions about bugs, refunds, and other questions.
"We've used other companies in the past, and Tri Source has been the best thus far."
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29
- Undisclosed
- 250 - 999 employees
- Portland, OR
Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.
Clients
- Conroy Consults
- McKeen Law Firm
- Molinar and Co Financial Advocates
Industries
Visit SiteNotable Project
Ruby Receptionists provides 24/7 call reception support services.
"They are a team of qualified receptionists who display the utmost courtesy to my callers."
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30
- Undisclosed
- 50 - 249 employees
- Margate, FL
Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.
Industries
Visit SiteNotable Project
Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.
“Their service is not generic; they request and capture the information we need.”
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