Top Business Process Outsourcing (BPO) Companies

Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

"They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

SalesRoads provided outbound call services for a marketing agency to generate more leads and increase sales. Their team conducted a discovery period to garner information about the business and created a custom script. Their work provided a significant ROI.

"Overall, sales have increased in triple digits since the start of our collaboration.​" – Sales Director, Marketing Agency

Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

"Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

Unity Communications provided customer service support for a wireless company. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Since working with Unity Communications, business has gone more smoothly for the client, and the client wants to continue its partnership with the company. 

“They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them.” — Manager, Telecom Management Company  

AM Navigator consulted on a health supplements company's affiliate program, giving advice and insight on how to expand the program. AM Navigator helped the company discover what was and what wasn't working. The client was impressed that they took the time to fully understand their industry.

"A lot of their information was incredibly useful and helped us break out of a stagnant state we’d been in." – Affilate Program Specialist, Health Supplements Company

An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

"They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

"I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

"They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

A law firm wanted to have a service to answer the phone when they weren't there and provide great customer service as well. They hired Abby Connect handles phone services and helps the law firm facilitate customer communication. 

"I appreciate the consistency of their agents. It makes it feel like they’re in the office as opposed to being a call center." – Senior Attorney, Law Firm

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

SunTec India answered phones, offered filing services, and provided general paperwork help for an IT firm. Thanks to SunTec's efficient work, the client saves about $1500 monthly.

"It’s easier to get things done for the day when using [their] service." — Customer Service Manager, IT Company

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

Callbox was hired by an advertising company to take charge of its telemarketing and lead generation through its outbound calls. Previously the client was handling around 85 calls per day, which saves the client around 40 hours and $50 per month.

"Their strongest point is their infinity call tracking...Their service is perfect for me." – Marketing Manager, Advertising Company

Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

"Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

Quislex orchestrated a legal document processing and data purging project for a law firm that required extra assistance. Quislex worked in a particularly effective and thorough manner, improving the staff's relationships and alleviating a considerable amount of the firm's burden. 

"They provide good service at a reasonable price." — Manager, Law Firm

AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

"[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

GCS was hired by an energy company to assist with security analysis of the client's database servers, allowing the client to securely implement its beta security strategy without having to worry about the infrastructure of security monitoring. GCS' work saves the client around 1048 employee hours a week, which comes about to around $10,000 per month.

"The data security and communications outside of my internal database was and is very excellent." – C-Level IT Executive, Energy Company

Virtual Employee worked with a call center company to supply virtual assistant services that would assist the client in reducing redundancies while streamlining its tasks. The client was particularly pleased with Virtual Employee's communication and data entry processing tools. 

"They offer great savings and are cost-effective." - Executive, Call Center Company

A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

"The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

Enshored was hired by a consumer electronics company to assist in customer support as well as technical and sales support. The engagement is still ongoing and their satisfaction ratings from customers have improved over the years.

"I think their longevity is amazing. I've worked with call centers before, and all of a sudden, your team turns-over every three months; then you need to train everyone again and the quality goes down. At Enshored, they treat their employees well." - Head of Customer Service, Consumer Electronics Company

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform  

ARDEM Incorporated manages data entry for a government agency in New York City. The client processes massive volumes of data from various sources and needed to make their system more efficient. ARDEM's services save an average of 1200 labor-hours a month. The client has commented that ARDEM provides the best services in their niche, and finds these solutions vastly preferable to in-house manual data entry.

"It helps save time and allows records to be organized and stored. They have the ability to do what they promise." — HR Manager, Government Agency

A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

" When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

“They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

The team at Vsynergize partnered with a telecommunications company to provide telemarketing solutions that would improve customer relations while recording data on customer needs and wants. They provided call center services on behalf of the client in order to interact with customers and used the resulting data to make telemarketing recommendations to the client. The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. 

"I find them very stable and very good with great teamwork. I really like this company." —Business Development Executive, Telecommunications Company 

SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

"Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

Ameridial managed a data modeling company inbound and outbound calling, web chat, and IVR hosting needs. They provided these services between 8 am – 11 pm.

"The company has seen higher Net Promoter Scores each year since our partnership with Ameridial." – Outreach, Data Modeling Company

Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

"[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

A one-person online marketing company needed somebody to help manage their phone calls. Professional Communications Network now handles screening, answering, and forwarding of calls for the company. The client has noticed how much his clients like Professional Communications Network answering services.

"They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about. I don’t get a lot of calls, but they take really good care of the ones I do get." —Owner, Online Marketing Company

AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

Davinci Virtual Office Solutions provided call services for an energy company. They supplied ongoing coverage for approximately 50 calls a day. The client appreciates the company’s efficient working protocol. 

“They have highly trained staff for the attention of the calls and a good interface.” – President, Energy Company

Xact provided full-service triage support for a public university. The client received a lot of applications and didn’t have the internal resources to handle all of the customer service calls. The Xact team consolidated 70 call sites into one and fielded thousands of calls.

"Xact Telesolutions mirrored our customer service practices so well that the students never knew they were being forwarded to a call center. As a result, we were able to devote more resources to second- and third-tier calls, which enhanced the overall quality of our service levels." — Vice Chancellor, Public University

Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. They also handle the client’s calling services to generate relevant leads.

"We were able to close two new deals in the first three months, which was huge for us. The process has been seamless for the companies we’re contacting. They don’t know it’s an outside service who contacted them in the first place." — Recruiter, Engineering Consulting Firm

LexReception helps a legal services company by providing 24-hour answering services for an array of third-party clients. Their staff can schedule appointments on the call. In addition, bilingual operators are available to answer Spanish-speaking callers. The team's reliable services streamline internal workflows.

Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

"They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

Offshore Business Processing assisted a freight forwarding company with data entry and invoice processes. Eventually they created proof of delivery for all of their partners' shipments. 

"Since they don’t have to dedicate their time to data entry, our staff is better able to serve clients. The quality of time and attention to detail we can now offer is incredible." – Operations Manager, Freight Forwarding Company

Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

"They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

"Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

Salesify provided a technology firm with customer support and call center services. The client wanted to improve customer service and collect feedback from consumer interactions. The team at Salesify performed voice call services for the client. The firm collected and organized the data collected from the calls for the client. Salesify's efficiency particularly impressed the client. 

"They can handle lots of traffic from consumers without failure." – VP of IT, Technology Firm 

4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

"Their quality of service is excellent." - IT Director, IT Company

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

"It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

"[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

"It is easy, quick, and self-sufficient." - Owner, Retail Company

Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

"The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

Specialty Answering Service serves as a dispatch and management center for a produce distributor. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. By migrating their dispatch to Specialty Answering Service, the client saved about 520 labor hours per month with comparable outcomes.

"Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far." — Manager, Food Producer

Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

"They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

"They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

Acelerar Technologies worked with an IT company to assist with payment processing and facilitate the sales process for customers. The client reports that Acelerar is well organized with competitive prices and an emphasis on communication. Acelerar saves the client up to 12% of what it would spend with other companies.

"[Acelerar gives us] savings in plans and services, excellent communication at all times, and well-protected data." - Senior Adminstration Manager, IT Company

WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

"They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency

Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

"Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

Wishup created and managed digital content for a gaming website to boost their online presence. They additionally provide industry research to supplement their digital content. The client praises their willingness to learn more about their industry.

"I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon." — Founder, Gaming Website

MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on.

"Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." - Director, Products Firm

Westpark Communications provides back-office outsourcing services for a consumer products manufacturer and distributor. In order to help the client alleviate their core staff’s workload, the team took over their data entry operations. The client reports that they save over $500 in monthly costs.

"They allow us to do more work and it's convenient and efficient." — Director, Consumer Products Firm

Srisys Inc worked with a healthcare company to implement a back office, data entry service. The service allows the company's medical professionals to spend more time focusing on their duties, rather than worrying about patient files.

“Their [Srisys Inc’s] customer service is a huge strength of theirs. It is number one.” — Employee, Healthcare Company

A health company needed assistance with their medical billing. GroupOne Health Source provided the long-term service at an affordable price. The staff now has less work to complete since the agency came aboard.

"Our company saves 20 man-hours on a monthly basis."– Administrative Manager, Health Company

Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

"They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

"They are essential to our business." — Marketing Associate, Business Services Firm

AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

"The efficiency is the main strength." — Manager, Legal Firm

Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

"Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

"Communication is their strong suit." —Finance Manager, Business Services Company

Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

"Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

"They have great service and speedy resources." — IT Manager, Technology Company

Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

"Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

An IT company needed to outsource some of their administrative work to save time and money. Noon Dalton provides data entry, accounting, and communications related services that help the company operate more efficiently. 

"Noon Dalton provides an excellent quality of service...There is nothing they need to improve." –IT Director, IT Company 

Grindstone provides telemarketing services for a large bank. The client found Grindstone fast and efficient, and their business has improved since working with them.

"They provide the best telemarketing software that we have ever had. It provides great services for us." —Business Development Director, Large Bank

Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

"They compare well to others" - Manager, Healthcare Provider

Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.

"It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm

Easybee filtered spam calls from legitimate business calls for a commission advancement firm. The client says their virtual answering service fools their customers into thinking they are talking to a receptionist.

"It’s like having a virtual assistant. We don’t have to worry about getting on the phone every time." — Manager, Commission Advancement Firm

BOSS HealthCare partners with an IT firm, handling medical billing, which allows employees to avoid quality analysis and control. BOSS supplies these services on a large scale efficiently and responsibly.

"They have large coverage." - Manager, IT Firm

@liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

" I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

myworkers built an e-commerce website on Squarespace for a bakery. Their role expanded to provide two virtual assistants: one managed the website while the other worked on marketing and advertising. The e-commerce site doubled the client's revenue within one year.

“Before we had a website, we simply sold cakes on Instagram which was tough. Now, with the website that Jose built us, we have an easy way to collect payment and attract new clients. It has helped us nearly double our revenue over the past year.” – Co-Founder, Bakery

ASL provides data entry services for a legal company. The team lessens the client’s internal workload by simplifying and cleaning up their collection databases.

"ASL is a company that offers an immediate response to any type of problem that may arise." — Finance Senior Manager, Legal Company

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

"They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

"Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

"AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

"Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

"They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

Kareo was hired by a transportation company to assist with its medical billing needs, specifically the client's 401ks. Kareo's work enables the client to save 23 hours per month, while simultaneously allowing the client to offer for benefits to its employees.

"Their service is very good." — Administration Manager, Transportation Company

An automotive company hired Insurance Support World for claims processing. Their work has been effective, has reduced work for their employees, and has helped with client queries. The client feels that Insurance Support World is completely professional.

"Effective and fast business management always present in a remarkable way. This is the main benefit is offered with Insurance Support World." – Manager, Automotive Company

Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

"We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

OptimumSource supplied data entry and payment services for a business service company. The client saved 100 hours and $10,000 each month by collaborating with OptimumSource.

“They are trusted and reliable. They have proven it over the time we have worked with them.” – Senior Finance Manager, Business Services Company
 

Grupo Noa provided assistance for inbound customer support needs to a wifi technology company. They use the client's CRM ticket system to select customers to supply remote frontend user support and takes over around 30-35 calls daily from 9 a.m. until midnight.

"We appreciate the level of personalization they provide to client companies; we’ve felt that they cared about us since the beginning of the project." — Head of Global Service Desk, Wifi Technology Company

Vicky Virtual Receptionists provides a financial company with appointment setting services. As a result of the 300 calls they manage per day, the financial company has been able to successfully improve call attention and saved money on internal processes, yielding an excellent ROI. 

"Vicky Virtual Receptionists is the best in the area." – Administration Manager, Financial Company 

Harris BPO runs payment processing services for a small manufacturer. The client finds them to be true professionals and have saved them a ton of work hours.

"They offer a smooth service and are professional." – Sales Manager, Small Manufacturer

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

Navigant handled the claims processing needs, supplying stability, experience, and efficiency for an IT company. They allow the client to avoid interacting directly with the public.

"It has been a quite satisfactory experience that is helping us grow as a service company." — IT Director, IT Company

Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

"They are great at working with customers."–IT Executie, IT Company

Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

"They are experts who are highly skilled in their fields." — Finance President, Education Organization

Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

"They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

Geek Squares provided lead generation assistance to a business firm. The agency saves them about 8 hours a month, and the client feels that Geek Squares is always ready to provide support.

"They are knowledgeable." —Business Development Executive, Business Firm