Pexly

Pexly was hired by Giftcards Group, an international seller of gift cards, to provide outsourced support and sales services. The primary goals were to procure high-quality customer service employees and B2B sales agents. Pexly was chosen for their cultural fit and cost-effectiveness. The team of 2-5 employees from Pexly successfully handled client contact via email and phone, processing all product sales related queries. In the B2B department, clients were provided with personal support and guidance on offers. The full process from start to finish was managed by the Pexly agent.

Pexly provided customer service outsourcing for a consumer electronics retailer, which specializes in buying and selling used media articles and consumer electronics. The objectives were to reduce the backlog in customer service, maintain a decent level of tickets while ramping up their own staff, and to have the right language experts for customer service. Pexly was chosen for their budget-friendly pricing and good value for cost. The team of 6-10 employees from Pexly provided support in customer service with 4 agents for the German market and 2 agents for the Dutch market. The German agents handled 1st level mails and chats, while the Dutch agents managed all mails from 1st and 2nd level as well as call services for customers.

Pexly was employed by VERBI GmbH, a producer of software for qualitative data analysis, to provide customer service for US customers. Pexly was selected for their budget-friendly pricing, good value for cost, and risk-free setup process. The team of 2-5 employees from Pexly was able to provide support to customers worldwide seeking help for purchasing and subscribing to MAXQDA. Prior to this, support was only provided in the German time zone. With Pexly's involvement, all questions of leads and customers were answered during US working hours.